Public Reviews Score
93%

"Very satisfied"

Based on 5,027 reviews across 8 portals
:
No Public Name
40-49 years
Reviewed: 3 days ago (10/09/2025)
Date of experience: 09/2025

Super nettes Personal, sehr sauber, ruhig, sehr guter Sauna Bereich

No Public Name
30-39 years
Reviewed: 3 days ago (10/09/2025)
Date of experience: 09/2025

PROS: Hotel and Spa are modern and well-designed, comfortable beds, and beautiful forest views. What a treat to be able to just walk over in your bathrobe through the hotel tunnel. Love the variety of aufguss offered as well.
Breakfast and dinner buffets are plentiful and varied! Love the 24 hour snack room service.
CONS:
Therme/Spa park was often very wet on floor - even with shoes sometimes felt like a possible slip hazard - did not see many staff squeegeeing the floors during our time there.
Breakfast buffet is plentiful and varied.
As foreign English-speaking guests we struggled a bit with some of the signage and communication, in the spa signage, and especially related to massages. I totally get that not everything will be in English but an English spa/sauna map would have been super helpful! The English descriptions of the massages were lacking in specificity, and the massages themselves seemed to be bound to a script or specific set of steps that the masseuse was supposed to perform, rather than the client's actual needs and requests. My partner selected an aroma-oil body massage, and told the masseuse she was having some neck pain - rather than listen to her requests for more pressure and/or to focus on her neck more, the masseuse demurred and stuck to what seemed like a pre-determined routine. For her, it ended up just feeling like she was rubbed in oil for 50 minutes rather than an actual massage of muscles. For me, I requested a lot of pressure in my full body massage and the masseuse said 'this is wellness, not physical therapy!" - as a foreign guest maybe there are some things i do not understand fully about massages in germany but if I am requesting specific pressure, i would like to recieve it, rather than many fast strokes that do not actually provide muscle relief. If the descriptions were more detailed, I might have been able to select a more appropriate service.

By Thomas Wolf
40-49 years
Reviewed: 4 days ago (09/09/2025)
Date of experience: 09/2025

Chapeau ! Alles perfekt bis ins letzte Detail - vielen Dank !!

No Public Name
80+ years
Reviewed: 4 days ago (09/09/2025)
Date of experience: 09/2025

Sehr ordentlich und empfehlenswert!

By Christa und Manfred Löwer
80+ years
Reviewed: 4 days ago (09/09/2025)
Date of experience: 09/2025

sehr gepflegtes neuwertiges Haus mit vielen Vorzügen

By .
60-69 years
Reviewed: 4 days ago (09/09/2025)
Date of experience: 09/2025

Sehr Ansprechpartner

By Biesgen, Dieter
80+ years
Reviewed: 5 days ago (08/09/2025)
Date of experience: 09/2025

Ausgezeichnetes Hotel! Für uns (Senioren 80 +) hervorragend geeignet um zu entspannen. Wir waren leider nur einen Tag dort, um nahe Verwandte zu treffen, kommen aber sehr gerne wieder.

No Public Name
40-49 years
Reviewed: 5 days ago (08/09/2025)
Date of experience: 09/2025

Toller Ort zum Erholen und Entspannen!

No Public Name
Reviewed: 5 days ago (08/09/2025)
Date of experience: 09/2025

War für mich nicht wichtig

No Public Name
30-39 years
Reviewed: 5 days ago (08/09/2025)
Date of experience: 09/2025

Sehr gepflegtes Hotel und Therme, man merkt dass sich das Personal überall viel Mühe gibt. Besonders begeistert hat uns das hervorragende Restaurant!

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