Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,754 reviews
:
No Public Name
Alone
60-69 years
Reviewed: 3 days ago (07/06/2026)
Date of experience: 06/2026

Ein sehr angenehmes Hotel, allerdings war der Preis im Vergleich zu anderen, auch benachbarten Hotels extrem hoch

By Lorraine Nelson
Friends
60-69 years
Reviewed: 1 week ago (02/06/2026)
Date of experience: 06/2026

Very nice stay . Very happy with everything

No Public Name
Friends
40-49 years
Reviewed: 1 week ago (01/06/2026)
Date of experience: 05/2026

Sehr sauber und sehr freundlich

No Public Name
Business
20-29 years
Reviewed: 1 week ago (01/06/2026)
Date of experience: 05/2026

sehr wohlgefühlt, super service, sehr freundlich, toller garten, würde auf jeden fall wieder kommen!

No Public Name
Friends
60-69 years
Reviewed: 2 weeks ago (30/05/2026)
Date of experience: 05/2026

It was great- staff were wonderful, room was good, breakfast was terrific! Highly recommend.

By Marko Richter
Business
50-59 years
Reviewed: 2 weeks ago (29/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Family
30-39 years
Reviewed: 2 weeks ago (28/05/2026)
Date of experience: 05/2026

Exellent

By Stephan
Couple
50-59 years
Reviewed: 2 weeks ago (25/05/2026)
Date of experience: 05/2026

etwas langer CheckIn aber trotzdem sehr nett

Lieber Stephan

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten und Ihre Erfahrungen mit uns zu teilen.

Es freut uns sehr zu lesen, dass Sie mit dem Zimmer, der Sauberkeit, der Ausstattung sowie der Lage und dem Service vollumfänglich zufrieden waren. Besonders Ihre Bereitschaft, unser Hotel weiterzuempfehlen, bedeutet uns viel und ist für unser gesamtes Team eine wertvolle Motivation.

Wir bedauern, dass der Check-In-Prozess für Sie etwas länger gedauert hat, freuen uns jedoch, dass Sie dennoch die freundliche Atmosphäre wahrgenommen haben. Ihr Hinweis hilft uns, unsere Abläufe weiter zu optimieren und den Aufenthalt für unsere Gäste noch angenehmer zu gestalten.

Wir hoffen, Sie bald wieder bei uns in Basel begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
By Hegmann
Couple
50-59 years
Reviewed: 3 weeks ago (22/05/2026)
Date of experience: 05/2026

Guest has not commented on review

Dear Mr. Hegmann

Thank you so much for taking the time to give us such a positive review of your stay.

We are delighted that you particularly appreciated our central location, the friendly service, and the cleanliness of our hotel. We also greatly value your positive feedback regarding the functionality and amenities of your room, as well as the value for money.

We hope to welcome you back to Basel again on your next visit and to provide you with another pleasant stay.

Sincerely,
Robert Wiesner
By Rossana
Couple
60-69 years
Reviewed: 3 weeks ago (19/05/2026)
Date of experience: 05/2026

Soggiorno molto gradevole. Posizione comoda e servizi ottimi. Abbiamo molto apprezzato la gentilezza del receptionist (di cui purtroppo non ricordo il nome) alla mattina del nostro arrivo.

Dear Rossana

Thank you so much for taking the time to review your stay with us in such detail. We are delighted to read that you felt comfortable and especially appreciated the central location and the service provided by our team.

We will gladly pass on your praise for the friendliness of our reception staff. We sincerely apologize for the inconvenience regarding the cleanliness of your room and will discuss your feedback internally to further improve our standards.

We also appreciate your suggestion regarding the selection of water. We hope to welcome you back again on your next stay.

Sincerely,
Robert Wiesner
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