Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,819 reviews
:
No Public Name
Business
50-59 years
Reviewed: 3 days ago (11/09/2026)
Date of experience: 09/2026

Really good; staff is amazing. I love this hotel.

No Public Name
Couple
70-79 years
Reviewed: 1 week ago (07/09/2026)
Date of experience: 09/2026

Very good. Excellent receptionists, who speak multi linguistically and who ensure a stress free stay.

No Public Name
Friends
50-59 years
Reviewed: 1 week ago (07/09/2026)
Date of experience: 09/2026

Sehr freundliches Personlal, alles ok

No Public Name
Business
40-49 years
Reviewed: 1 week ago (07/09/2026)
Date of experience: 09/2026

I used the gym. It was good but please put a mirror in there.

No Public Name
Group
40-49 years
Reviewed: 2 weeks ago (31/08/2026)
Date of experience: 08/2026

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Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns mit einer so hervorragenden Bewertung zu würdigen.

Es freut uns ausserordentlich, dass Sie insbesondere mit unserem Servicepersonal, der Lage, Sauberkeit und der Ausstattung Ihres Zimmers sehr zufrieden waren. Ihr Lob ist eine wundervolle Bestätigung für das gesamte Team und motiviert uns, auch weiterhin unser Bestes für unsere Gäste zu geben.

Ihre positive Rückmeldung zum Preis-Leistungs-Verhältnis und Ihre Bereitschaft zur Weiterempfehlung schätzen wir ebenfalls sehr. Das gesamte Team freut sich, dass Sie Ihren Aufenthalt in so angenehmer Erinnerung behalten haben.

Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 2 weeks ago (30/08/2026)
Date of experience: 08/2026

There is a clear effort from the staff to make my stay as best as possible, given Im a frequent customer.

Dear Guest

Thank you very much for your continued trust and your positive feedback regarding our service. We are delighted to hear that our team is committed to making your stay as pleasant as possible and that you feel well cared for.

We take your comments regarding the room temperature and amenities with great interest and appreciate your honest feedback. We will also carefully consider your comment about the location.

We would especially like to thank you for your kind review regarding cleanliness and service. We look forward to welcoming you back again soon.

Sincerely,
Robert Wiesner
No Public Name
Alone
60-69 years
Reviewed: 2 weeks ago (28/08/2026)
Date of experience: 08/2026

Guest has not commented on review

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten und Ihre Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie mit der Grösse und der ruhigen Lage Ihres Zimmers sowie mit der Ausstattung, dem Service und der Sauberkeit rundum zufrieden waren. Ihre hervorragende Bewertung und die lobenden Worte bestärken unser Team in seinem täglichen Engagement.

Auch Ihre Einschätzung zum Preis-Leistungs-Verhältnis nehmen wir aufmerksam zur Kenntnis. Wir wissen, dass die Preise in der Schweiz insgesamt höher ausfallen können, umso mehr freuen wir uns, dass Sie Ihr Aufenthalt dennoch überzeugt hat.

Wir hoffen, Sie denken gerne an Ihre Zeit in Basel zurück und würden uns sehr freuen, Sie bei einer nächsten Gelegenheit wieder bei uns begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
No Public Name
Couple
40-49 years
Reviewed: 2 weeks ago (28/08/2026)
Date of experience: 08/2026

Nel complesso è stata un ottimo soggiorno, la camera era molto bella e comoda, così come il letto.

Dear Guest

We are delighted to hear that you thoroughly enjoyed your stay with us and especially appreciated your positive experience with the room and the comfort of the bed. Providing our guests with a relaxing atmosphere is very important to us.

Thank you for taking the time to share your impressions with us.

Sincerely,
Robert Wiesner
No Public Name
Family
60-69 years
Reviewed: 2 weeks ago (28/08/2026)
Date of experience: 06/2026

Guest has not commented on review

Dear Guest

Thank you so much for taking the time to review your stay so positively. We are delighted to read that you were completely satisfied, especially with the room, its amenities, and our service.

We also appreciate your excellent assessment of the cleanliness and your willingness to recommend our hotel. This is a special recognition and motivation for our team.

We gratefully accept your feedback regarding the location and the value for money and are constantly striving to further improve our offerings.

We hope to welcome you back again soon and wish you all the best until then.

Sincerely,
Robert Wiesner
No Public Name
Friends
70-79 years
Reviewed: 3 weeks ago (27/08/2026)
Date of experience: 08/2026

Très satisfaisante. Avons apprécié d'avoir le parking sur place.

Dear Guest

Thank you so much for taking the time to review your stay with us so positively.

We are delighted that you were particularly satisfied with the room, the service, and the cleanliness, and that the value for money met your expectations.

We greatly appreciate that you used our on-site parking and would like to thank you for your kind feedback.

We hope to welcome you back to Basel again on future visits.

Sincerely,
Robert Wiesner
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