Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,795 reviews
:
No Public Name
Family
40-49 years
Reviewed: 3 years ago (30/10/2023)
Date of experience: 10/2023

Welcoming staff, good breakfast, everyday room cleaning, changed towels. Excellent stay!

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (29/10/2023)
Date of experience: 10/2023

Ein Hotel um immer wieder zu kommen

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 3 years ago (29/10/2023)
Date of experience: 10/2023

Clean, convenient and prompt service. Flexible and helpful staff when unforeseen matters arise. Great breakfast!

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 3 years ago (29/10/2023)
Date of experience: 10/2023

I love the atmosphere in the Dorint. A warm welcome and friendly relaxed staff.

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (27/10/2023)
Date of experience: 10/2023

Der allgemeine Eindruck ist gut, das Personal ist freundlich. Bis auf die genannten Punkte "OK".

Sehr geehrter Gast
Herzlichen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir bedauern, dass wir Ihre Erwartungen nicht ganz erfüllen konnten; wir können gut nachvollziehen, dass Sie hierdurch auch nicht ganz zufrieden waren.
Und dennoch danke ich Ihnen für Ihre Rückmeldung, da sie uns klar aufzeigt, wo unsere Verbesserungsmöglichkeiten liegen.
Wir freuen uns, wenn wir Sie dennoch wieder bei uns begrüssen dürfen, um Sie dann von uns zu überzeugen.
Beste Grüsse aus Basel
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 3 years ago (27/10/2023)
Date of experience: 10/2023

Good experience overall, apart from the noisy climate air conditioning and rooms looking at the street

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback.
For your next stay we recommend to book one of our superior rooms - these rooms are located on the more quiet garden side of the building and the air condition can be regulated individually.
I hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 3 years ago (27/10/2023)
Date of experience: 10/2023

sehr angenehmes Hotel

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für unsere Gäste. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
60-69 years
Reviewed: 3 years ago (26/10/2023)
Date of experience: 10/2023

Great all round and will definitely stay again.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Alone
80+ years
Reviewed: 3 years ago (24/10/2023)
Date of experience: 10/2023

I felt that, overall, I got what I paid for.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Family
50-59 years
Reviewed: 3 years ago (24/10/2023)
Date of experience: 10/2023

convenient location and the staff are very friendly

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
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