Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,690 reviews
:
No Public Name
Business
40-49 years
Reviewed: 3 years ago (03/04/2023)
Date of experience: 03/2023

Slightly below average, mainly due to the poor experience with the restaurant (dinner and breakfast).

Dear guest
Thank you for having taken the time to share your experiences with us. Your feeedback matters to us and therefore we decided to contact you directly.
The above mentioned experience is clearly not, what we are aiming for.
We nevertheless hope, that we may welcome you once again.
Sincere regards
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 3 years ago (03/04/2023)
Date of experience: 03/2023

Ottimo,

Caro ospite
Gentile ospite
La ringraziamo per aver apprezzato così tanto il nostro servizio clienti. Il suo feedback è una fantastica conferma per i nostri #HotelHeroes che la sua passione è sentita e apprezzata.
Ci auguriamo di ricevere molte altre visite e saremo lieti di discutere il suo suggerimento per un networking apero.
Tanti saluti da Basilea
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 3 years ago (02/04/2023)
Date of experience: 03/2023

Generally good. Loyalty card used to upgrade room. Supposed to have complementary items in the fridge. nothing in the room. Ordered food from the bar, took nearly 90 minutes to arrive

Dear guest
Thank you for having taken the time to share your impressions with us. As your feedback truly matters to us, we decided to contact you directly.
The above mentioned experience is clearly not, what we are aiming for.
We nevertheless hope, that we may welcome you once again.
Sincere regards
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 3 years ago (01/04/2023)
Date of experience: 03/2023

Excellent

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Friends
40-49 years
Reviewed: 3 years ago (30/03/2023)
Date of experience: 03/2023

Super, sehr sauber und gepflegt. Personal sehr freundlich und aufgestellt

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (28/03/2023)
Date of experience: 03/2023

Der Check In war freundlich. Die Rezeption hat bereitwillig Fragen beantwortet. Das Zimmer war aussreichend und sauber. Frühstücksangebot sehr gut. Sehr hilfreich war, die Möglichkeit das Auto den ganzen nächsten Tag in der Garage zu lassen und die Basel Card.

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (27/03/2023)
Date of experience: 03/2023

wir waren rundum zufrieden

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre positive Bewertung. Es freut uns, dass wir Sie mit unserer ruhigen und doch zentralen Lage in Basel überzeugen konnten.
Unsere #HotelHelden freuen sich, wenn wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
60-69 years
Reviewed: 3 years ago (27/03/2023)
Date of experience: 03/2023

Very good

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 3 years ago (26/03/2023)
Date of experience: 03/2023

Bin dort gerne Gast!

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
30-39 years
Reviewed: 3 years ago (26/03/2023)
Date of experience: 03/2023

Great stay for business!

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
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