Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,796 reviews
:
No Public Name
Couple
20-29 years
Reviewed: 4 years ago (06/12/2022)
Date of experience: 12/2022

Guest has not commented on review

Caro ospite
Vi ringraziamo cordialmente per il vostro feedback molto positivo. Siamo contenti che avete passato un soggiorno agreabile nella nostra struttura. Speriamo di rivedervi presto.
Tanti saluti da Basilea
Julia Kölzer
No Public Name
Couple
50-59 years
Reviewed: 4 years ago (06/12/2022)
Date of experience: 12/2022

Guest has not commented on review

Cher client
Nous vous remercions d'avoir choisis notre Hôtel pour votre séjour à Bâle.
Nous sommes heureux que vous avez passé un agréable séjour chez nous.
Nous nous réjouissons de vous souhaiter la bienvenue de nouveau très bientôt.
Sincères salutations Bâloises
Julia Kölzer
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (06/12/2022)
Date of experience: 12/2022

Sehr kompetent und freundliche Mitarbeiter
Frühstück wirklich klasse und trotz Stress Sauberkeit und Freundlichkeit ist in Vordergrund

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
60-69 years
Reviewed: 4 years ago (03/12/2022)
Date of experience: 12/2022

Very good. Breakfast was very good. Would have liked fresh OJ like in other hotels where they put the oranges and the machine to squeeze. The dinner I tried at the restaurant was very disappointing - I returned it back. Tasteless and hard chicken improperly cooked.

Dear guest
Thank you for having taken the time to give us feedback about your recent stay. We are glad to see that most parts of your stay have been satisfying. However, we are very sorry to read, that you have not been satisfied with our food quality. We hope that we will have the chance to convince you during a next stay in our hotel.
Best regards
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 4 years ago (01/12/2022)
Date of experience: 11/2022

Great

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 4 years ago (21/11/2022)
Date of experience: 11/2022

I enjoy staying at a Hotel which is welcoming and in the knowledge of the great service I will get.

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Business
60-69 years
Reviewed: 4 years ago (20/11/2022)
Date of experience: 11/2022

Please see the issue above re payment. The receptionist was very sure she was right ( she wasn't) and was not friendly.

Please ensure my refund is enacted as soon as possible.

Dear guest
First of all, we would like to thank you for taking time to evaluate your stay. Secondly, I would like to let you know, that we have already taken care of the above mentioned payment issue and we therefore contacted you directly via email.
Please accept our sincere apologies for the caused inconveniences.
We hope that we will soon see you again.
Best regards
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 4 years ago (20/11/2022)
Date of experience: 11/2022

Good. Would reccomend

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 4 years ago (18/11/2022)
Date of experience: 11/2022

Good. Rooms are small and you need to go to a different room to iron but overall fine for a short stay

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
30-39 years
Reviewed: 4 years ago (17/11/2022)
Date of experience: 11/2022

Sehr gepflegt, sehr freundliches Personal in allen Bereichen!

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
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