Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,831 reviews
:
No Public Name
Business
50-59 years
Reviewed: 4 years ago (21/11/2022)
Date of experience: 11/2022

I enjoy staying at a Hotel which is welcoming and in the knowledge of the great service I will get.

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Business
60-69 years
Reviewed: 4 years ago (20/11/2022)
Date of experience: 11/2022

Please see the issue above re payment. The receptionist was very sure she was right ( she wasn't) and was not friendly.

Please ensure my refund is enacted as soon as possible.

Dear guest
First of all, we would like to thank you for taking time to evaluate your stay. Secondly, I would like to let you know, that we have already taken care of the above mentioned payment issue and we therefore contacted you directly via email.
Please accept our sincere apologies for the caused inconveniences.
We hope that we will soon see you again.
Best regards
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 4 years ago (20/11/2022)
Date of experience: 11/2022

Good. Would reccomend

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 4 years ago (18/11/2022)
Date of experience: 11/2022

Good. Rooms are small and you need to go to a different room to iron but overall fine for a short stay

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
30-39 years
Reviewed: 4 years ago (17/11/2022)
Date of experience: 11/2022

Sehr gepflegt, sehr freundliches Personal in allen Bereichen!

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Couple
50-59 years
Reviewed: 4 years ago (14/11/2022)
Date of experience: 11/2022

Guest has not commented on review

Sehr geehrter Gast
Vielen Dank für Ihren Aufenthalt und Ihre hervorragende Bewertung. Wir freuen uns, dass wir Sie mit unserem Preis-Leistungsverhältnis überzeugt haben.
Schön, dass Sie ausserdem von unserer guten Lage profitieren konnten.
Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen.
Beste Grüsse aus Basel
Julia Kölzer
No Public Name
Alone
70-79 years
Reviewed: 4 years ago (10/11/2022)
Date of experience: 11/2022

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 4 years ago (09/11/2022)
Date of experience: 11/2022

Very good in general. I miss a gym.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your feedback, which is highly appreciated. We do have a gym on the first floor of the hotel.
We invite you to become a member of DorintCard, which entitles you to collect points on the one hand and to benefit from special prices for stayovers. You may contact us during your next stay for more information.
We hope that we may soon welcome you again.
Sincere regards from Basel
Julia Kölzer
No Public Name
Friends
20-29 years
Reviewed: 4 years ago (09/11/2022)
Date of experience: 11/2022

Einfach nur einen super tollen Aufenthalt gehabt.

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Ihre Anregung, welche wir sehr zu schätzen wissen, werden wir gerne nochmal überprüfen und intern in Schulungen einsetzen.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Family
20-29 years
Reviewed: 4 years ago (09/11/2022)
Date of experience: 11/2022

Guest has not commented on review

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
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