Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,831 reviews
:
No Public Name
Business
60-69 years
Reviewed: 4 years ago (10/07/2022)
Date of experience: 07/2022

Very good, but I wish there had been some coffee creamer to go with the coffee in my room (room 510). There was never any left during my stay.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. Your ffedback will help us to improve the quality of our services.
However, It makes us happy to read that you enjoyed staying with us mostly.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
30-39 years
Reviewed: 4 years ago (07/07/2022)
Date of experience: 07/2022

Sehr zuvorkommendes, hilfsbereites Personal;
Bar und Restaurant-Voucher;
Upgrade auf Gartenseitiges Zimmer war auch toll und hat entsprechend den positiven Gesamteindruck verstärkt

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (06/07/2022)
Date of experience: 07/2022

Comfortable and relaxing. Surprised that restaurant was not open on Saturday and Sunday!!

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
Thank you also for the feedback regarding our restaurant. We are definitely planning on opening our restaurant on the weekends, however, as many other hotels and restaurants we are also experiencing problems in finding enough employees in these days.
We hope that we may welcome you soon again.
Best regards
Julia Kölzer
No Public Name
Couple
70-79 years
Reviewed: 4 years ago (05/07/2022)
Date of experience: 07/2022

Positive

Cher client
Merci pour cette excellente évaluation. Nos #hotelheroes travaillent avec passion sur le séjour de chacun de nos clients - votre commentaire est donc notre plus grand compliment.
Nous sommes impatients de vous accueillir à nouveau.
Meilleures salutations
Julia Kölzer
No Public Name
Couple
30-39 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass es Ihnen gut bei uns gefallen hat.
Ihr Feedback hilft uns, unsere Schwachpunkte zu entdecken und uns kontinuierlich zu verbessern - danke für diese Chance.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Family
70-79 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre positive Bewertung. Es freut uns, dass Sie besonders von unserer Lage überzeugt waren.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
20-29 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Couple
30-39 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 07/2022

Good hotell overall

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Friends
20-29 years
Reviewed: 4 years ago (04/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
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