Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,734 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 6 years ago (21/09/2020)
Date of experience: 09/2020

A very nice, quiet, cosy, clean and friendly hotel

Dear guest
Thank you for your outstanding feedback. It makes us happy to read that you enjoyed staying with us and that our #HotelHeroes convinced with their service.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 6 years ago (19/09/2020)
Date of experience: 09/2020

Very good.
The staff are what make this special

Dear guest
Thank you for having again chosen our hotel for your stay in Basel and thank you for your positive feedback. We are pleased, that our #HotelHeroes again spoiled you with their service.
We look forward to seeing you soon again.
Warm regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
50-59 years
Reviewed: 6 years ago (18/09/2020)
Date of experience: 09/2020

Sehr gut und mein favorites hotel in basel mit netten Empfang , sauber, ruhig

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Schön, dass es Ihnen so gut bei uns gefällt und wir Sie immer wieder zu unseren Gästen zählen dürfen.
Bis bald - wir freuen uns schon auf Sie!
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Family
50-59 years
Reviewed: 6 years ago (17/09/2020)
Date of experience: 09/2020

Fair but small bedding was not good

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your feedback. Feedbacks as yours do help us to continuously improve our services. We are sorry to hear that you did not like the bedding as this is one of the most relevant aspects in a hotel - with a quick note to our reception staff we could have changed your room to one with a king-size bed.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Friends
20-29 years
Reviewed: 6 years ago (16/09/2020)
Date of experience: 09/2020

Fijne service, heel behulpzaam, mooie en fijne faciliteiten

Geachte gast
Dank u wel dat u de tijd hebt genomen voor een evaluatie. We zijn blij dat onze #HotelHeroes u kon overtuigen met hun service.
Tot ziens in Bazel? We kijken uit naar uw komst!
Met vriendelijke groet
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
30-39 years
Reviewed: 6 years ago (15/09/2020)
Date of experience: 09/2020

Very convenient location, rooms have everything you need, staff is super nice.

Dear guest
Thank you for your wonderful feedback and the compliments to our #HotelHeroes. We are pleased to see that they were able to spoil you with their service and that you really enjoyed staying with us.
Will you be back in Basel? We are looking forward to welcoming you again!
Sincere regards
Julia Kölzer
Rooms Division Manager
No Public Name
Family
40-49 years
Reviewed: 6 years ago (14/09/2020)
Date of experience: 09/2020

Nice surprise, we hadn’t stayed at Dorint hotel before but definitely will again. Basel card was very handy.

Dear guest
Thank you for your outstanding feedback. We are truly pleased to read that you enjoyed staying with us and that you will be back with us. We are looking forward to seeing you soon!
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
30-39 years
Reviewed: 6 years ago (14/09/2020)
Date of experience: 09/2020

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Es freut uns, dass wir Sie mit unserem Service überzeugt haben.
Sehen wir uns bald wieder in Basel? Wir freuen uns schon auf Sie!
Herzliche Grüsse
Julia Kölzer
Rooms Division Manager
No Public Name
Friends
20-29 years
Reviewed: 6 years ago (13/09/2020)
Date of experience: 09/2020

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 6 years ago (11/09/2020)
Date of experience: 09/2020

overall pleasant experience. A bit lack of personal touch now due to the current situation.

Dear guest
Thank you for your positive feedback and your suggestions for improvements. We are always striving to improve our services and our quality, therfore feedback of our guest is precious and valued. We are happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
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