Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,797 reviews
:
No Public Name
Couple
30-39 years
Reviewed: 6 years ago (17/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Dear guest
Thank you for having taken the time to share your impressions with us. We are pleased to read that you enjoyed staying with us - nevertheless is the comment regarding the extractor hood something that astonishes us and apologize for that.
We hope that we may welcome you again.
Julia Kölzer
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 6 years ago (16/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. Especially your feedback regarding the internet connection helps us to see where we need to improve our services. Unfortunately last week there was an internet issue throughout whole Switzerland. We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 6 years ago (15/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you liked our location near the city centre and that your enjoyed our rooms.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Friends
40-49 years
Reviewed: 7 years ago (10/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Cher client
Nous vous remercions d'avoir choisis notre etablissement pour votre séjour à Bâle.
Nous sommes heureux que vous avez passé un agréable séjour chez nous.
Nous éspèrons que nous pouvons vous souhaiter la bienvenue de nouveau très bientôt.
Sincères salutations Bâloises
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (10/02/2020)
Date of experience: 02/2020

Very enjoyable, no complaints thankyou very much and I will stay again when next in Basel.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that all our team members have been available to provide you with an enjoyable stay. We hope that we may soon welcome you again.
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (09/02/2020)
Date of experience: 02/2020

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Es freut uns, dass wir Sie mit unserem Service überzeugt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 7 years ago (06/02/2020)
Date of experience: 01/2020

positive

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
60-69 years
Reviewed: 7 years ago (02/02/2020)
Date of experience: 01/2020

Trotz des Preises komme ich immer wieder gerne hierher...

Lieber Gast
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefällt und wir Sie schon mehrfach bei uns begrüssen durften.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Friends
50-59 years
Reviewed: 7 years ago (19/01/2020)
Date of experience: 01/2020

Great

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you liked our location near the city centre. We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
30-39 years
Reviewed: 7 years ago (17/01/2020)
Date of experience: 01/2020

Average

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your honest feedback.
We are happy that all our team members convinced with their service. However, we are sorry to read that our rooms with their furniture did not convince entirely. If you prefer a more spacious room, we can recommend to book one of our apartments.
Your suggestions to offer more vegetarian food will be reviewed internally and we will try to offer a wider variety of vegetarian food.
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
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