Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,798 reviews
:
No Public Name
Business
40-49 years
Reviewed: 7 years ago (28/10/2019)
Date of experience: 10/2019

very good

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us and we hope that we may soon welcome you again.
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Friends
50-59 years
Reviewed: 7 years ago (27/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Sehr geehrter Gast
Herzlichen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, Ihren Eindruck zu schildern. Ich bedauere, dass wir Ihre Erwartungen nicht ganz erfüllen konnten und Sie zu wenig Kaffee in Ihrem Zimmer vorgefunden haben - ein kleiner Hinweis an unserer Rezeption (gerne auch telefonisch) hätte selbstverständlich gereicht, um weiteren Kaffee zu erhalten. Es wäre uns eine Freude gewesen, Ihren Wunsch nach mehr Kaffee zu erfüllen.
Wir freuen uns, wenn wir Sie noch einmal bei uns begrüssen dürfen, um Sie dann von uns zu überzeugen.
Beste Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (24/10/2019)
Date of experience: 10/2019

good

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Your Team at Dorint an der Messe Basel
No Public Name
Business
50-59 years
Reviewed: 7 years ago (21/10/2019)
Date of experience: 10/2019

Good but it can be much better

Dear guest
Thank you for having chosen our hotel for your stay in Basel. We do appreciate your feedback and we would like to learn about what we could do better from your point of view. You may contact us at our front office mail address info.basel@dorint.com. We look forward to hearing from you and to welcoming you soon again.
Best regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 7 years ago (21/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Es freut uns, dass wir Sie mit unserem Service überzeugt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 7 years ago (20/10/2019)
Date of experience: 10/2019

The room was far too hot which affected how comfortable my stay was

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your feedback, which helps us to improve our services constantly.
We will discuss your input regarding the temperature regulation to our technical department.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Family
40-49 years
Reviewed: 7 years ago (18/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoy staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 7 years ago (13/10/2019)
Date of experience: 10/2019

It was calm, and a good place to relax. It felt a bit far away from the charm of the centre.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your feedback.
We hope that we may soon welcome you again
Sincere regards from Basel
Your Team at Dorint an der Messe Basel
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (13/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat. Besonders Ihr Kompliment an unsere Mitarbeiter ist eine grossartige Bestätigung - wir werden diese gerne mit allen Kollegen teilen.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Family
30-39 years
Reviewed: 7 years ago (11/10/2019)
Date of experience: 10/2019

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
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