Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,798 reviews
:
No Public Name
Business
50-59 years
Reviewed: 7 years ago (26/09/2019)
Date of experience: 09/2019

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Es freut uns, dass wir Sie mit unserem Service überzeugt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Family
30-39 years
Reviewed: 7 years ago (24/09/2019)
Date of experience: 09/2019

Pretty shit. We didn’t sleep because the room was VERY warm. Terrible nights sleep.

Dear guest
We apologize for not having met your expectations. Due to your review we already have contacted you directly.
However, we hope that we may welcome you again to then fully convince.
Best regards
Julia Kölzer
Rooms Division Manager
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (24/09/2019)
Date of experience: 09/2019

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Es freut uns, dass wir Sie mit unserem Service überzeugt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Family
50-59 years
Reviewed: 7 years ago (24/09/2019)
Date of experience: 09/2019

Guest has not commented on review

Lieber Gast
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 7 years ago (22/09/2019)
Date of experience: 09/2019

Wonderful service and value. The whole staff, from reception to the breakfast buffet to the cleaning are fantastic.

Dear guest
Thank you for having again been our guest and thank you for your amazing feedback. We are so pleased to read that all of our team members did provide you with a memorable service!
We look forward to welcome you many more times again in here in Basel
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 7 years ago (22/09/2019)
Date of experience: 09/2019

Nice and calm atmosphere with helpfull and kind personell.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us. We will forward your compliment regarding our team members with big pleasure.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 7 years ago (21/09/2019)
Date of experience: 09/2019

The Internet connection is not at the level you would expect in Basel.

I am missing much more bandwidth when trying to work from the door.

The connection to wireless network is finally quick to get but then the speed not.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback.
I will forward your input regarding the internet connection and the provided bandwidth to our technical department.
I hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 7 years ago (20/09/2019)
Date of experience: 09/2019

Very good.Mr Hassan Ali the manager was excellent and gave great service.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you have been satisfied with our service. We will forward your compliment to our team member Hussein Ali with greatest pleasure.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
60-69 years
Reviewed: 7 years ago (19/09/2019)
Date of experience: 09/2019

Ich komme immer gerne wieder..

Lieber Gast
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass es Ihnen immer wieder gut bei uns gefällt.
Bis bald
Herzliche Grüsse aus Basel
Julia Kölzer
Rooms Division Manager
No Public Name
Business
50-59 years
Reviewed: 7 years ago (19/09/2019)
Date of experience: 09/2019

Guest has not commented on review

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your feedback. Looking at your review I do get the impression that we haven't entirely met your expectations. I would be happy to get some more information about your impressions and your rating and especially what could have been better. You may contact me directly at julia.koelzer@dorint.com
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
Rooms Division Manager
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