Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,638 reviews
:
By Fred Leferink
Family
60-69 years
Reviewed: 5 weeks ago (14/10/2025)
Date of experience: 06/2025

Gute Lage, ruhige Zimmer, Sauber, freundlichen staff. Zufrieden

Lieber Fred Leferink

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so ausführlich zu bewerten und Ihre Eindrücke mit uns zu teilen.

Es freut uns sehr, dass Sie mit der zentralen Lage, den ruhigen und sauberen Zimmern sowie dem freundlichen Team insgesamt zufrieden waren. Besonders Ihr Feedback zur Rücksichtnahme auf Ihre Asthma- und Allergiebeschwerden schätzen wir sehr – es ist schön zu hören, dass wir Ihre Wünsche bezüglich geruchsneutraler Bettwäsche und einer weicheren Schlafmöglichkeit erfüllen konnten. Auch das Lob für unser Frühstückspersonal geben wir gerne an das Team weiter.

Ihr Hinweis zum Preis während der Art Basel ist uns bewusst, da diese Zeit stadtweit zu erhöhten Preisen führt. Dennoch hoffen wir, dass der gebotene Komfort und Service für Sie den Unterschied gemacht haben.

Wir würden uns freuen, Sie bei einer nächsten Gelegenheit wieder bei uns begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
By Petra
Business
40-49 years
Reviewed: 5 weeks ago (13/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Petra,

Thank you very much for taking the time to provide us with your detailed feedback.

We are delighted to hear that you particularly appreciated the peace and quiet and the skillful organization of your room with a garden view. Your praise of the smooth room service, cleanliness, and location of our hotel are also a wonderful recognition and motivation for our entire team.

We are happy to accommodate your request for a daily refresh of the snack and minibar selection, as suggestions like yours help us further optimize our offerings. It's nice to hear that you viewed this as a suggestion rather than a deficiency.

We also thank you for your willingness to recommend us to others, and we would be delighted to welcome you back soon.

Best regards,
Robert Wiesner
By Matjaz
Business
50-59 years
Reviewed: 5 weeks ago (12/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Matjaz

Thank you very much for taking the time to give us your valuable feedback on your stay.

We are delighted to see that you were extremely satisfied with your stay overall and particularly appreciated the cleanliness, service, location, and our value for money. Your positive feedback in so many areas is a wonderful recognition for our team and motivates us to continue doing our best for our guests.

We take your comment regarding the missing USB port in the room very seriously. Such feedback helps us to continuously adapt our amenities to the needs of our guests and further optimize comfort.

We thank you again for your feedback and your willingness to recommend our hotel. It would be a pleasure to welcome you again on your next trip to Basel.

Best regards,
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (12/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Lieber Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns mit einer so ausgezeichneten Bewertung zu würdigen.

Es freut uns sehr, dass Sie mit Ihrem Zimmer, der Ausstattung und Funktionalität, unserer Lage, dem Service sowie der Sauberkeit und dem Preis-Leistungs-Verhältnis durchweg zufrieden waren. Ihr positives Feedback ist für unser gesamtes Team eine wertvolle Anerkennung und zugleich Motivation, weiterhin jeden Tag das Beste für unsere Gäste zu geben.

Ihre hohe Bereitschaft, uns weiterzuempfehlen, schätzen wir ganz besonders. Wir hoffen, Sie bei einer nächsten Gelegenheit wieder bei uns begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
By Isabelle Müller
Family
40-49 years
Reviewed: 5 weeks ago (11/10/2025)
Date of experience: 10/2025

Gutes City Hotel

Liebe Isabelle Müller

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten und Ihre Eindrücke mit uns zu teilen.

Es freut uns, dass Sie unser Haus als gutes City Hotel wahrgenommen haben und insbesondere die Sauberkeit, den Zimmerkomfort sowie den Service und die Lage positiv hervorheben. Solch wertschätzendes Feedback zeigt uns, dass wir auf dem richtigen Weg sind und motiviert unser Team, weiterhin höchsten Einsatz für unsere Gäste zu zeigen.

Auch Ihre Rückmeldungen zum Preisempfinden und zur Ausstattung nehmen wir gerne entgegen, da sie uns helfen, unser Angebot weiterhin auf die Bedürfnisse unserer Gäste abzustimmen und stetig weiterzuentwickeln.

Wir würden uns sehr freuen, Sie bei einer nächsten Gelegenheit wieder bei uns willkommen zu heissen.

Herzliche Grüsse

Robert Wiesner
General Manager
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (10/10/2025)
Date of experience: 10/2025

Very good comfortable stay

Dear Guest

Thank you very much for taking the time to share your impressions with us in such detail.

We are delighted to hear that you found your stay comfortable throughout. It is especially nice to know that you were satisfied with the functionality and amenities of your room, including your yoga mat, and appreciated the friendly service of our team. Your praise for our location and cleanliness means a lot to our entire team.

We are also very pleased with your positive feedback on the newly designed fitness area. We thank you for your valuable comment regarding the missing straight bar attachment on the cable machine. We will be happy to incorporate your suggestion to further improve our guests' training experience.

We would also like to thank you for your open feedback regarding the water bottles in the room. Such comments help us to tailor our services even better to the needs of our guests.

We look forward to welcoming you back on your next stay and thank you very much for your recommendation.

Best regards,
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 6 weeks ago (07/10/2025)
Date of experience: 09/2025

Guest has not commented on review

Dear guest

We are extremely pleased that you were 100% satisfied with our hotel and the service we offered in all areas!
Such a great review shows us that we are on the right track.
We would be delighted if we could welcome you again on your next visit to Basel.

Kind regards from Basel
Robert Wiesner
By Melike
Family
30-39 years
Reviewed: 6 weeks ago (06/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Melike

Thank you very much for taking the time to share your impressions with us.

We are extremely pleased that you found the cleanliness of your hotel room to be outstanding - your praise is a wonderful recognition and motivation for our team. We also very much appreciate the high level of satisfaction with our service and the location of the hotel.

Thank you for your comment regarding the hairdryer. Feedback like yours is very valuable for us to continuously review our facilities and further improve the comfort of our guests.

We would also like to thank you for your willingness to recommend our hotel and for your positive overall assessment.

We would be delighted to welcome you back again when the opportunity arises.

Best regards
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 6 weeks ago (06/10/2025)
Date of experience: 10/2025

Good!

Dear guest

Thank you very much for taking the time to rate your stay with us.

We are very pleased to see that you were satisfied overall and that you rate our service, cleanliness, rooms and location positively. We appreciate your willingness to recommend our hotel to others!

We hope to welcome you again soon.

Kind regards
Robert Wiesner
By Istvan
Business
70-79 years
Reviewed: 6 weeks ago (06/10/2025)
Date of experience: 10/2025

Guest has not commented on review

Dear Istvan,

Thank you very much for taking the time to share your impressions with us. We are very pleased that you were satisfied with the location of our hotel, the service and the cleanliness and that you appreciate our efforts.

We also very much appreciate your feedback on the furnishings and functionality of the room.

Kind regards
Robert Wiesner
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