Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,832 reviews
:
No Public Name
Business
30-39 years
Reviewed: 10 years ago (17/04/2016)
Date of experience: 04/2016

Good experience overall thanks for sending the feedback

Dear valued Guest,
Thank you for your kind feedback. The entire team is happy you enjoy your stay with us. For your next stay we will provide an ironing board in your room (please be informed that we have to take it out of the room overnight) and toiletteries in the bathroom. Coffee and tea can be purchased at the reception desk anytime. We are looking forward to welcoming you back to our hotel soon again!
Best wishes,
Christian Gesslein
Assistant Executive Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (11/04/2016)
Date of experience: 04/2016

Very good, I would happily recommend this hotel to friends and colleagues

Dear valued guest,
Thank you for taking the time to answer our questionnaire. It is a pleasure to receive such a positive feedback.
We are looking forward to seeing you soon again!
Best regards,
Christian Gesslein
Assistant Executive Manager
No Public Name
Business
50-59 years
Reviewed: 10 years ago (10/04/2016)
Date of experience: 04/2016

Very good . Staff very friendly and helpful. Will use again

Dear valued guest,
Thank you for your positive feedback.
Please accept our apologies for the airconditioning not cooling. For sustainability reasons our air conditioning system had to be adjusted to start at an outsite temperature of 18 degrees centigrade or higher. Be assured that the air con will be working when you will be back in summer - simply make sure you bring some sun with you.
Sending our best regards,
Christian Gesslein
Assistant Executive Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (30/03/2016)
Date of experience: 03/2016

super , toll, sehr freundlich Staff und gute Service

Sehr geehrter Gast,
herzlichen Dank dafür, dass Sie uns so positiv bewertet haben. Wir bedauern sehr, dass Sie im Punkt Sauberkeit Möglichkeiten zur Verbesserung feststellen mussten. Ich freue ich sehr, wenn Sie mich kontaktieren, damit wir die Punkte konkret mit unseren Abteilungsleitern besprechen können.
Ich freue mich darauf, wenn wir Sie bald wieder bei uns willkommen heissen dürfen.
Herzliche Grüsse
Christian Gesslein
Stv. Direktor
No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (30/03/2016)
Date of experience: 03/2016

Angenehme offene Atmosphäre, das Personal ist sehr freundlich und auskunftsbereit. Das Frühstücksbuffet ist sehr empfehlenswert, alles ganz frisch und ansprechend, wir waren begeistert!

Sehr geehrter Gast,
so ein Lob habe ich natürlich mit unseren Mitarbeitern geteilt. Wir freuen uns, dass es Ihnen gefallen hat bei uns, und dass Sie Ihre Erfahrung teilen.
Bis bald bei uns im Dorint An der Messe Basel
Christian Gesslein
Stv. Direktor
No Public Name
Business
20-29 years
Reviewed: 11 years ago (27/03/2016)
Date of experience: 03/2016

Très bien situé pour la foire. Large choix au déjeuner

Cher Client
je vous remercie beaucoup pour vos aimables paroles. Nous sommes ravis que vous avez apprécié avec nous, et nous réjouissons de votre prochaine visite.
Cordialement
Christian Gesslein
Sous-Directeur
No Public Name
Business
50-59 years
Reviewed: 11 years ago (25/03/2016)
Date of experience: 03/2016

Shönes Hotel wo alles funktioniert und guten Service.

Sehr geehrter Gast,
herzlichen Dank für Ihre freundlichen Worte. Wir freuen uns, dass Sie sich wohl gefühlt haben bei uns.
Wir hoffen, dass wir Sie bei unserem nächsten Besuch mit einer Speisekarte verwöhnen können, die Ihren Vorstellungen entspricht.
Bis bald bei uns, herzliche Grüsse
Christian Gesslein
Stv. Direktor
No Public Name
Business
30-39 years
Reviewed: 11 years ago (23/03/2016)
Date of experience: 03/2016

wonderful, the hotel is good location close to fair, but on a quiet street, staffs were helpful and friendly

Dear valued guest
Thank your your stay with us. We highly appreciate you took the time to respond to our questionnaire and found such nice words to describe your stay with us.
The entire team is looking forward to welcoming you back soon again! All our best wishes
Christian Gesslein
Assistant General Manager
No Public Name
Business
60-69 years
Reviewed: 11 years ago (14/03/2016)
Date of experience: 03/2016

I like the Dorint, I must have stayed there between 50-75 times in the last 28 years. On the edge of being affordable, but very reliable.

No Public Name
Business
30-39 years
Reviewed: 11 years ago (13/03/2016)
Date of experience: 03/2016

No use of The space
This survey is boring I have finalized but it is still asking to provide comments on services appointed as not used

Dear Guest,
Please accept our apologies for the inconvenient questionnaire. We also regret that you find necessary improvements of our breakfast buffet. Please let us know if there was anything you desire - be it in our restaurant or anywhere else in our hotel.
We hope to be able to welcome you back. Let us know during your stay and you will not receive any questionnaire any longer.
Best regards,
Christian Gesslein
Assistant Executive Manager
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