Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,686 reviews
:
No Public Name
Family
30-39 years
Reviewed: 10 months ago (02/03/2025)
Date of experience: 02/2025

Sehr gemütlich.

Lieber Herr Sego

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns zu hören, dass Sie die gemütliche Atmosphäre und die gut ausgestatteten Zimmer genossen haben.

Leider bedauern wir, dass die Sauberkeit nicht vollständig Ihren Erwartungen entsprach. Wir nehmen Ihr Feedback ernst und werden sicherstellen, dass hier Verbesserungen vorgenommen werden, um unseren Gästen stets höchste Standards bieten zu können.

Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen, um Ihnen eine noch angenehmere Erfahrung zu bieten.

Herzliche Grüsse
Julia Kölzer
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (02/03/2025)
Date of experience: 03/2025

Satisfied with the room size, bathroom configuration and room amenities-coffee, water, TV, WiFi etc. . Staff was friendly and accommodating. I would have been very satisfied if the price was a little lower but I understand pricing in Basel is expensive.

Dear Mrs. Bradshaw
Thank you for your feedback regarding your stay with us. We are pleased to hear that you were satisfied with the size of the room, the bathroom amenities, and the amenities such as coffee, water, TV, and Wi-Fi. Our team always strives to provide friendly and courteous service.
We understand that price expectations vary and know that Basel can be more expensive than other cities. We appreciate your candor and are grateful for your understanding.
We hope to welcome you back in the future.
Best regards
Julia Kölzer
By BAKKAL
Business
70-79 years
Reviewed: 10 months ago (01/03/2025)
Date of experience: 02/2025

Satisfied by all, no negative feeling or bad service have to be highlighted

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 10 months ago (28/02/2025)
Date of experience: 02/2025

It was functional, felt more like an Ibis than a 4 star hotel. It could do with a refurbishment to catch-up with other hotels in the area

Dear Mr. Hogarty
Thank you for taking the time to share your impressions with us. We are sorry to hear that we were not able to meet all of your expectations.
We understand that the condition of the room and its amenities are important factors for a pleasant stay. We take your comments regarding the windows and the duvet seriously and will review them promptly. However, we are pleased that our team left you with a positive impression. PLease never hesitate to address any issue directly to our front desk staff. We are always happy to help and to provide you for example with a full duvet.
We greatly appreciate this opportunity to improve our services and hope to welcome you back soon to provide you with an improved experience.
Sincere regards
Julia Kölzer
By Sandra Byrne
Couple
50-59 years
Reviewed: 10 months ago (26/02/2025)
Date of experience: 02/2025

Really enjoyed snd happy to return

Dear Sandra
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Couple
20-29 years
Reviewed: 10 months ago (25/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Liebe Familie Beinig
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
By Sandra Byrne
Couple
50-59 years
Reviewed: 10 months ago (25/02/2025)
Date of experience: 02/2025

We really enjoyed our stay with you, staff very friendly and helpful

Dear Sandra
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
By Sabine Erlach
Family
60-69 years
Reviewed: 10 months ago (25/02/2025)
Date of experience: 02/2025

Freundlichkeit des Personals und Lage top!! Man fühlt sich rundum wohl!
Wir kommen gerne wieder!

Liebe Sabine
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für unsere Gäste. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Alone
40-49 years
Reviewed: 10 months ago (24/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Lieber Herr Kahn

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es freut uns zu hören, dass Sie insgesamt mit unserer Lage, unserem Service und der Sauberkeit zufrieden waren.
Lassen Sie uns vor Ihrem nächsten Aufenthalt gerne wissen, dass Sie eine weichere Matratze bevorzugen. Wir werden Ihr Bett dann gerne mit einem zusätzlichen Topper ausstatten, damit Sie sich gut in der Nacht bei uns erholen können.
Wir hoffen, dass wir Sie bei Ihrem nächsten Besuch in Basel erneut willkommen heissen dürfen.

Herzliche Grüsse
Julia Kölzer
By Karim
Business
30-39 years
Reviewed: 10 months ago (23/02/2025)
Date of experience: 02/2025

Very good

Dear Karim
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback.
For your next stay we recommend to book one of our apartment rooms - these rooms are almost double sized as our regular rooms.
We can also gladly arrange for a kettle - just ask for it at the front office.
I hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
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