Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,704 reviews
:
No Public Name
Business
50-59 years
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

——

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your rating. We apologize that we could not entirely meet your expectations.
We are very grateful to learn what you missed - that helps us, to continuously improve our service.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
20-29 years
Reviewed: 1 year ago (25/09/2024)
Date of experience: 09/2024

Very pleasant! Located in nearby area where buses are easily available and accessible. Loved the breakfast and overall stay.

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 1 year ago (25/09/2024)
Date of experience: 09/2024

i like it

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 1 year ago (24/09/2024)
Date of experience: 09/2024

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Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für unsere Gäste. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Couple
30-39 years
Reviewed: 1 year ago (24/09/2024)
Date of experience: 09/2024

Très bonne.

Cher client
Nous vous remercions pour votre séjour et votre bonne évaluation. Nous sommes heureux que vous ayez été satisfait de notre offre.
Nous sommes encore plus heureux de recevoir vos suggestions - elles nous montrent sur quels points nous pouvons nous améliorer de manière ciblée. Nous vous remercions de nous en donner l'occasion.
Nous espérons avoir bientôt le plaisir de vous accueillir à nouveau chez nous.
Meilleures salutations de Bâle
Julia Kölzer
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

Good

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Friends
50-59 years
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

Sehr freundlich und gemütlich

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für unsere Gäste. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

Good experience, anyway little bit far away from City centre as it says in Booking.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Alone
40-49 years
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

Ich war erneut sehr zufrieden mit dem Hotel.

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für unsere Gäste. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
50-59 years
Reviewed: 1 year ago (23/09/2024)
Date of experience: 09/2024

It was not as good as the experience I've had with previous stays. Hopefully, this was a one-off.

Dear guest
Thank you for again having taken the time to rate your stay and for giving us honest feedback. We truly appreciate that.
We have been clarifying all of your points and we do our utmost to make sure that was a "one-off".
Sincere regards
Julia Kölzer
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