Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,728 reviews
:
No Public Name
Business
60-69 years
Reviewed: 2 years ago (03/09/2024)
Date of experience: 08/2024

Great!! All of the staff were friendly and helpful.

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (02/09/2024)
Date of experience: 09/2024

Gut ausgestattetes Hotel in guter Lage

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (02/09/2024)
Date of experience: 09/2024

Just excellent.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your outstanding feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (02/09/2024)
Date of experience: 08/2024

Sehr freundlicher Empfang - sehr frühes Einchecken war möglich - alle Wünsche wurden erfüllt! Hätte gerne Rheinschwimmen gemacht, war mir nicht bewsusst, dass die Rezeption entsprechenden Kleidersäcke zur Verfügung stellt.

Lieber Gast
Vielen Dank für Ihre hervorragende Bewertung. Wir freuen uns, dass es Ihnen so gut bei uns gefallen hat.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (02/09/2024)
Date of experience: 09/2024

Gut. Aber die Zi Met zur Strasse sind sehr laut. Besonders wenn man das Fenster kippt in der Nacht.

Sehr geehrter Gast
Herzlichen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir bedauern, dass wir Ihre Erwartungen nicht ganz erfüllen konnten.
Wir freuen uns, wenn wir Sie noch einmal bei uns begrüssen dürfen, um Sie dann von uns zu überzeugen.
Beste Grüsse aus Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 2 years ago (02/09/2024)
Date of experience: 08/2024

Very friendly and accommodating. Clean and comfortable.

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Business
40-49 years
Reviewed: 2 years ago (02/09/2024)
Date of experience: 08/2024

Wonderful hotel, great service, friendly staff, nice and comfortable rooms, breakfast was great too

Dear guest
Thank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.
We hope that we may soon welcome you again
Sincere regards from Basel
Julia Kölzer
No Public Name
Family
60-69 years
Reviewed: 2 years ago (01/09/2024)
Date of experience: 08/2024

Immer eine Reise wert.
Das ganze Angebot ist empfehlenswert.

Lieber Gast
Vielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für unsere Gäste. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.
Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.
Herzliche Grüsse aus Basel
Julia Kölzer
No Public Name
Business
60-69 years
Reviewed: 2 years ago (01/09/2024)
Date of experience: 08/2024

Fantastic

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
We look forward to welcoming you soon again.
Best regards
Julia Kölzer
No Public Name
Alone
60-69 years
Reviewed: 2 years ago (31/08/2024)
Date of experience: 08/2024

I would defiantly stay here again. Everything was impeccably clean and comfortable. I was surprised about how quiet this hotel is, I was never disturbed by other guests comings and goings.
I mentioned four names in the comments above. I wish I would know everyone's name because they all need to receive recognition for EXCELLENT customer service. These are the people whom you want to be the face of your company.

Dear guest
Thank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.
Your suggestions on how we could even improve more are highly appreciated. We look forward to welcoming you soon again.
Best regards
Julia Kölzer
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