Essential by Dorint Basel City (CH) hotel logohotel logo
Public Reviews Score
89%

"Very satisfied"

Based on 3,724 reviews
:
No Public Name
Business
60-69 years
Reviewed: 5 days ago (10/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Lieber Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns mit einer so hervorragenden Bewertung zu versehen.

Es freut uns ausserordentlich, dass Sie in allen Bereichen – von der Zimmerausstattung über Lage, Service und Sauberkeit bis hin zur Funktionalität des Zimmers – vollkommen zufrieden waren. Ihr positives Feedback und Ihre hohe Weiterempfehlungsbereitschaft bedeuten unserem Team sehr viel und motivieren uns, unseren Anspruch an Qualität und Gastfreundschaft weiterhin hoch zu halten.

Auch Ihre Rückmeldung zum Preis-Leistungs-Verhältnis wissen wir zu schätzen und nehmen diese gerne als Ansporn für die stetige Weiterentwicklung unseres Angebotes.

Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.

Viele Grüsse
Robert Wiesner
No Public Name
Couple
60-69 years
Reviewed: 1 week ago (07/04/2026)
Date of experience: 04/2026

Guest has not commented on review

Lieber Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten.

Es freut uns sehr zu sehen, dass Sie insbesondere mit der Lage, dem Service, der Sauberkeit sowie dem Preis-Leistungs-Verhältnis rundum zufrieden waren. Auch die Ausstattung und Funktionalität Ihres Zimmers haben Ihren Erwartungen entsprochen – Ihr wertschätzendes Feedback bedeutet uns viel.

Es ist schön zu wissen, dass Sie unser Haus mit einer solch hohen Wahrscheinlichkeit weiterempfehlen würden. Dieses Vertrauen motiviert uns, unseren Gästen weiterhin stets einen angenehmen Aufenthalt zu bieten.

Wir hoffen, Sie bei einer nächsten Gelegenheit wieder bei uns begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
No Public Name
Family
20-29 years
Reviewed: 2 weeks ago (01/04/2026)
Date of experience: 03/2026

Guest has not commented on review

Sehr geehrter Gast

Herzlichen Dank, dass Sie sich die Zeit für Ihr ausführliches Feedback genommen haben. Es freut uns, dass Sie mit der Lage unseres Hauses, dem Service und der Sauberkeit sehr zufrieden waren und diese Aspekte Ihres Aufenthalts besonders positiv hervorheben.

Auch für Ihre Rückmeldungen zur Funktionalität und Ausstattung des Zimmers sowie zum Preis-Leistungs-Verhältnis danken wir Ihnen. Ihr konstruktiver Hinweis ist für uns sehr wertvoll, da wir kontinuierlich an der Weiterentwicklung unseres Angebotes arbeiten möchten.

Wir hoffen, Sie hatten einen angenehmen Aufenthalt in Basel und würden uns freuen, Sie wieder bei uns begrüssen zu dürfen.

Beste Grüsse
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 2 weeks ago (30/03/2026)
Date of experience: 03/2026

very good

Dear Guest

Thank you so much for taking the time to share your feedback with us.

We are delighted that you rated your stay as excellent and were particularly pleased with the room, the cleanliness, the service, and our central location.

We greatly appreciate your positive feedback regarding the value for money and the amenities. The fact that you would wholeheartedly recommend us is a wonderful affirmation of our daily work for the entire team.

We hope to welcome you back again on your next visit to Basel.

Sincerely,
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 2 weeks ago (29/03/2026)
Date of experience: 03/2026

Loved it! Was a great stay with wonderful staff!

Dear Guest

Thank you so much for taking the time to share your impressions with us. We are delighted that you felt completely at ease during your stay and especially appreciated the attention to detail, such as the Rituals products and the complimentary minibar.

Your kind words about our team are both a great compliment and an inspiration. It's wonderful to know that the service during your stay left a lasting impression.

Regarding your comment about room cleaning, we understand that you opted for the alternative with the beverage vouchers. We're so glad you liked the offer. Many guests greatly appreciate our hotel's central location with direct access to public transportation, even though it's not right in the city center.

Warm regards from Basel,
Robert Wiesner
No Public Name
Business
60-69 years
Reviewed: 3 weeks ago (27/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Lieber Gast

Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten.

Es freut uns ausserordentlich, dass Sie in allen Bereichen, von der Zimmerausstattung über Lage und Sauberkeit bis hin zu Service und Preis-Leistungs-Verhältnis, rundum zufrieden waren.

Ihr positives Feedback ist für unser Team eine grosse Motivation, weiterhin jeden Tag unser Bestes für unsere Gäste zu geben.

Wir hoffen, Sie auch bei Ihrem nächsten Besuch wieder begrüssen zu dürfen.

Herzliche Grüsse
Robert Wiesner
No Public Name
Business
30-39 years
Reviewed: 3 weeks ago (25/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Guest

Thank you very much for taking the time to review your stay. We are delighted that you were particularly satisfied with our service, cleanliness, and value for money. We are also very pleased that you are willing to recommend our hotel.

We hope to welcome you back again soon and wish you all the best.

Sincerely,
Robert Wiesner
By Sonja Cline
Business
50-59 years
Reviewed: 3 weeks ago (24/03/2026)
Date of experience: 03/2026

Very good! I really like this hotel.

Dear Sonja Cline

Thank you very much for your excellent review and positive feedback regarding your stay. We are delighted that you enjoyed our hotel so much and particularly appreciated our central location, cleanliness, and value for money.

We will gladly take note of your comments regarding the amenities in your room. We understand that the number of towels provided was not entirely clear to you. Your request for a washcloth and more towels is understandable, and your feedback is very valuable to us as it helps us to further improve our service.

It is wonderful to read that the overall impression was still very positive, and we hope to welcome you again on your next stay.

Kind regards,
Robert Wiesner
No Public Name
Business
40-49 years
Reviewed: 3 weeks ago (23/03/2026)
Date of experience: 03/2026

Guest has not commented on review

Dear Guest

Thank you so much for taking the time to give our hotel such a positive review.

We are delighted that you were completely satisfied with the room, the amenities, the location, and our service. We also greatly appreciate your assessment of the value for money. We are pleased to note that the cleanliness of your room almost met your expectations and see this as an incentive to continue improving.

We hope to welcome you back to Basel again soon.

Sincerely,
Robert Wiesner
No Public Name
Business
50-59 years
Reviewed: 4 weeks ago (20/03/2026)
Date of experience: 03/2026

Overall experience was poor. I asked to for 2 days stay while check In.
Reception confirmed it. However when I came late evening my card was not working and I was told that I have been checked out in the system. Young guy at reception tried best to support but it took 30-45 minutes .

Dear Guest

Thank you for taking the time to share your honest feedback about your stay.

We are very sorry that you experienced difficulties extending your reservation and accessing your room. We apologize for the unexpected system logout, which prevented you from using your room key in the evening. We apologize for the resulting delay and thank you for acknowledging the efforts of our reception team.

We take your comments regarding the room amenities seriously and understand that you would have appreciated additional comforts such as bath gel, shampoo, and an ironing board. Your comment about the carpet odor in the hallway is also important to us – we will promptly review how we can further improve comfort and cleanliness in these areas.

Thank you for your openness – it is essential for us to continuously improve. We look forward to the opportunity to provide you with a smoother experience and improved service in the future.

Sincerely,
Robert Wiesner
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