By XAVIER SAGAERT
Business
50-59 years
Reviewed:
4 weeks ago
(12/02/2026)
Date of experience:
02/2026
No Public Name
Business
50-59 years
Reviewed:
4 weeks ago
(12/02/2026)
Date of experience:
02/2026
Guest has not commented on review
No Public Name
Business
30-39 years
Reviewed:
4 weeks ago
(11/02/2026)
Date of experience:
02/2026
Guest has not commented on review
No Public Name
Business
30-39 years
Reviewed:
5 weeks ago
(10/02/2026)
Date of experience:
02/2026
No Public Name
Family
60-69 years
Reviewed:
5 weeks ago
(09/02/2026)
Date of experience:
02/2026
No Public Name
Alone
40-49 years
Reviewed:
5 weeks ago
(09/02/2026)
Date of experience:
02/2026
By T.
Business
40-49 years
Reviewed:
5 weeks ago
(09/02/2026)
Date of experience:
02/2026
Guest has not commented on review
By Hammerand
Couple
50-59 years
Reviewed:
5 weeks ago
(07/02/2026)
Date of experience:
02/2026
No Public Name
Business
60-69 years
Reviewed:
5 weeks ago
(05/02/2026)
Date of experience:
01/2026
No Public Name
Business
20-29 years
Reviewed:
5 weeks ago
(05/02/2026)
Date of experience:
02/2026
Guest has not commented on review
2 points:
1: while telling that the cleaning forgot to do our rooms the answer was very unprofessional: "the cleaning team is serviced by a external party...." What answer was that, who do we pay, the hotel of course, so they are responsible?
2: when wanting to pay the bill for the 3 rooms the night before our early departure next day the female serving the nightshift on the 10th of February 2026 was very unprofessional and not willing to do it, she repeatedly was very angry top the stage of aggressive and insulting, a scandalous woman with an serious attitude, not willing to do it till we have her no choice as we were asking it prior the night to another staff member who told us the night shift would do it. Afterwards the female took 30 minutes doing it while talking loudly in another language and cursing. She also made 2 mistakes and was very aggressive and insulting. This is a person with an attitude that should be removed from this position and by far work with guests. I have never seen such in my entire life and deeply feel sad for the hotel that such a person is representing reception.
Thank you very much for taking the time to share your detailed impressions with us.
It is with great regret that we learn your stay at our hotel was overshadowed by the unpleasant experiences you describe.
We especially take your observations regarding the behavior of our reception team and the manner in which your request regarding payment and cleaning was handled very seriously.
It is not at all in line with our standards that you did not feel professionally cared for or treated with respect in such situations.
Similarly, we are aware that cleanliness is of paramount importance to our guests.
Please accept our apologies that the cleaning of your three rooms was not carried out as expected on one day.
We take your comments very seriously and will discuss this in detail internally and with our partners in order to avoid such incidents in the future.
We would like to thank you once again for your candid feedback, as it helps us to critically examine and further develop our service.
We would be delighted if you would give us a second chance during your next stay in Stuttgart and allow us to welcome you back as guests at our hotel.
Kind regards,
Dennis Schmitt/General Manager & the team at Essential by Dorint Stuttgart/Airport