Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 9,141 reviews across 10 portals
:
By Camille Walsh
Couple
70-79 years
Reviewed: 4 days ago (23/04/2025)
Date of experience: 04/2025

We enjoyed our stay at the Excelsior very much. The only critique we have is: 1) we got coffee to go & there were no lids available nor any cup sleeves. This is not only inconvenient, it's quite dangerous for spillage & burning. 2) the quality of the pillows was quite bad. They felt like large cottonballs, no support whatsoever. The little pillows included were better but definitely the wrong size.

Dear Mrs. Walsh,

Thank you very much for your kind review. We are delighted to hear that you enjoyed stay with us and appreciate your feedback.

We are very sorry to hear that there were no lids or cup sleeves for the coffee to go cups available.
Also we are sorry to hear that you were unhappy with quality of the pillows.
As we are constantly working to improve our services, your input is truly appreciated. We sincerely value your constructive criticism and will use it to enhance the experience for all of our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Friends
80+ years
Reviewed: 4 days ago (23/04/2025)
Date of experience: 04/2025

Sehr charmantes Hotel. Hübsch eingerichtet,geschmackvoll.. nicht kitschig, nicht 0815. Besonders freundliches Personal. Schöne ruhige Zimmer zum Innenhof,sehr gute Betten. Sauber.Sehr gute Lage. Fussläufug zum Bahnhof zu U/S und Straßenbahn zum Stachus und Innenstadt München. Gutes reichhaltiges Frühstück. Leider war die Vinothek während der ganzen Ostertage geschlossen. Alle Teilnehmer unserer Gruppe waren sehr zufrieden. Gutes Preis/ Leistungs Verhältnis.

Vielen herzlichen Dank, dass Sie sich die Zeit für Ihr wunderbares ausführliches Feedback genommen haben! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt und rundum zufrieden bei uns waren.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Friends
50-59 years
Reviewed: 4 days ago (23/04/2025)
Date of experience: 04/2025

Exceptionally high standards of quality

Dear Mrs. Romagnoli,

Thank you very much for your wonderful feedback. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback regarding our high standards of quality.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Michelle Moore
Family
50-59 years
Reviewed: 5 days ago (22/04/2025)
Date of experience: 04/2025

Very friendly and welcoming staff. The hotel is beautiful and the room was very comfortable.

Dear Mrs. Moore,

Thank you very much for your wonderful review regarding our friendly staff and the central location of our hotel. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Ricardo
Couple
30-39 years
Reviewed: 5 days ago (22/04/2025)
Date of experience: 04/2025

Excelent experience overall. I have only some comments about the shower/bathtub. I believe it is a bit dangerous for some elderly people, or for people with mobility difficulties.

Dear Ricardo,

Thank you very much for your wonderful review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.
We are pleased to inform you that for example our Double Rooms Deluxe are all equipped with a shower.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Family
40-49 years
Reviewed: 5 days ago (22/04/2025)
Date of experience: 04/2025

Muy buena

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Business
50-59 years
Reviewed: 6 days ago (21/04/2025)
Date of experience: 04/2025

We enjoyed our trip and stay immensely. Staff were very polite and welcoming.

Thank you so much for your kind review. We are delighted to hear that you enjoyed your trip to Munich.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Friends
60-69 years
Reviewed: 6 days ago (21/04/2025)
Date of experience: 04/2025

Ein sehr schönes, zentral gelegenes Hotel

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und mit der zentralen Lage unseres Hotels zufrieden waren.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Houry Artinian
Couple
60-69 years
Reviewed: 6 days ago (21/04/2025)
Date of experience: 04/2025

Friendly staff, great location close to main sights and steps from train station.
Comfortable and fair sized rooms.

Dear Mrs. Artinian,

Thank you very much for your positive review regarding our staff and the location of our hotel. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Family
40-49 years
Reviewed: 1 week ago (20/04/2025)
Date of experience: 04/2025

were really not satisfied with the room. We arrived with 5 people during the expensive period of the Bauma exhibition. We paid for two rooms, one facing the street and the other room we got facing the wall!!!
It is impudence that you asked for such an expensive price for a room facing the wall
It is impossible that you do not mention such a thing in the reservation, it is a kind of fraud that enlightens the customer in a situation where there is no choice.

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