Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,337 reviews across 10 portals
:
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (22/08/2024)
Date of experience: 08/2024

The hotel is in a great location. The staff were very friendly and helpful. The room felt smaller than we were expecting and was very hot because of the hot weather. The fan helped, but the room really needed air conditioning

Dear Mr. Jebson,

thank you so much for your review! We are very pleased to hear that you were happy with our staff and our location of the hotel.

We are sorry to hear that you were unhappy with the missing of an air conditioning in your room. Please book one of our categories with air conditioning for your next stay, for example our Deluxe, Premium or Alpine rooms, which all have air conditioning.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Family
60-69 years
Reviewed: 3 months ago (22/08/2024)
Date of experience: 08/2024

Good value hotel, very well located, excellent restaurant.

Dear Mr. Henwood,

Thank you so much for your positive review! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (22/08/2024)
Date of experience: 08/2024

Great location, very nice hotel.

Dear Mrs. White,

Thank you so much for your feedback! We are very pleased to hear that you were happy with our hotel and the location.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Alone
80+ years
Reviewed: 3 months ago (22/08/2024)
Date of experience: 08/2024

Bei Anreise am Sonntag war es nicht möglich etwas zu essen. Alles geschlossen. Bei strömenden Regen außerhalb in der Nähe ein Restaurant zu finden war auch nicht möglich. Das war kein guter Eindruck vom Service.

Lieber Frau Grewe,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Es tut uns jedoch sehr leid zu hören, dass Sie aufgrund unserer Schließzeiten am Sonntag nicht in unserer Vinothek essen gehen konnten. Unser Empfangsteam steht Ihnen gerne jederzeit bei Ihrem nächsten Aufenthalt bei der Restaurantsuche und Reservierung zur Verfügung.

Sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Family
50-59 years
Reviewed: 3 months ago (22/08/2024)
Date of experience: 08/2024

There is a little touch of something more personal missing.

Dear Mrs. Habib,

thank you so much for your review, this is very important for us! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Family
60-69 years
Reviewed: 3 months ago (21/08/2024)
Date of experience: 08/2024

Excellent. Breakfast was fabulous. Room was lovely and quiet.

Dear Mr. Coleman,

thank you so much for your review! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Gary Cowsert
Alone
60-69 years
Reviewed: 3 months ago (21/08/2024)
Date of experience: 08/2024

Nice hotel and location but the room was too hot and a sign on the window said not to open it. I was there three nights and never got a good sleep. The front desk said the hotel was booked and no other rooms were available. Sent me up a fan. If you can’t open the window you shouldn’t rent the room.

Dear Mr. Cowsert,

thank you for your posititve review regarding our hotel and the location in the city center! We are sorry to hear that you were unhappy with the missing of an air conditioning in your room. Please book one of our categories with air conditioning for your next stay, for example our Deluxe, Premium or Alpine rooms, which all have air conditioning.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (21/08/2024)
Date of experience: 08/2024

It was one of the best hotels I have stayed in. The room was luxurious and comfortable. My only trouble, which is no fault of the hotel, was that the hotel location was hard to find given all the constructions going on at the main train station. Perhaps as a future improvement suggestion, the hotel can provide detailed directions to guests to help avoid frustration with finding the hotel.

Dear Mr. Bi,

thank you so much for your positive review! We are very pleased to hear that our hotel was one of the best hotels you have stayed in.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to welcome you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
40-49 years
Reviewed: 3 months ago (19/08/2024)
Date of experience: 08/2024

Room size very good. Very clean. Only a bit noisy in the first hours of the morning

Dear Mr. Daghetti,

Thank you so much for your review! We are very pleased to hear that you had an enjoyable stay with us.
We have also noted in your guest profile, that you wish a quieter room for the next time.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (19/08/2024)
Date of experience: 08/2024

Perfect

Dear Mr. Del Pinal,

thank you so much for your positive review! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
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