Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 9,155 reviews across 10 portals
:
By Tamara Tkabladze
Business
30-39 years
Reviewed: 3 months ago (23/01/2025)
Date of experience: 01/2025

Simply excellent in all aspects and definitely i will return. thanks to a wonderful staff.

Dear Mrs. Tkabladze,

thank you so much for your wonderful review! We are very pleased to hear that you had an enjoyable stay in Munich.
We are so happy to read that you will return to us!

You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Gurbuz Cakilci
Business
60-69 years
Reviewed: 3 months ago (22/01/2025)
Date of experience: 01/2025

The room was so small including the bathroom and shower. Very unconfortable. The bar was closed. Not acceptable. For dinner when I go to the restaurant every time it is full and has to go out for eating.
Since 1982 I am staying at Excelsior and Königshof. You are going down so fast.

Dear Mr. Cakilci,

thank you so much for taking your time to provide us your detailed review!

We are so sorry that you were unhappy with the room size.
We recommend you to book for your next stay the double room premium or our suites these rooms/suites are bigger as the deluxe double room.

We would also recommend that you book in advance for our Vinothek by Geisel, as it is always well booked.

We would be very pleased to welcome you again to convince you of us.
You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Alone
50-59 years
Reviewed: 3 months ago (21/01/2025)
Date of experience: 01/2025

Feeling home

Thank you for your kind words!

We're so glad to hear that you felt at home during your stay. It's our goal to make every guest feel comfortable and welcome. We hope to have the pleasure of welcoming you back soon! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Team of Hotel Excelsior by Geisel
No Public Name
Business
50-59 years
Reviewed: 3 months ago (20/01/2025)
Date of experience: 01/2025

Excellent

Thank you so much for your wonderful feedback!

We are thrilled to hear that you had such a positive experience and that everything met your expectations. It’s always a pleasure to know our guests enjoyed their stay and we look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Team of Hotel Excelsior by Geisel
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (20/01/2025)
Date of experience: 01/2025

Gutes, Gemuetliches Hotel, in Ruhiger Strasse in der Naehe von Tram und Bahnhof.

Vielen Dank für Ihre positive Bewertung!

Es freut uns, dass Ihnen unser gemütliches Hotel gefallen hat und Sie die Nähe zur Tram und zum Bahnhof als vorteilhaft empfunden haben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 3838 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
70-79 years
Reviewed: 3 months ago (19/01/2025)
Date of experience: 01/2025

Freundlich und zuvorkommend der Empfang und der Service beim Frühstück

Vielen Dank für Ihr freundliches Feedback!

Es freut uns sehr, dass Sie mit dem Empfang und dem Service beim Frühstück so zufrieden waren. Es ist uns eine Freude, unseren Gästen einen herzlichen und aufmerksamen Service zu bieten. Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 3838 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Herzliche Grüße aus München sendet Ihnen,
das Team des Hotel Excelsior by Geisel
By Maria Karali
Business
40-49 years
Reviewed: 3 months ago (19/01/2025)
Date of experience: 01/2025

Very nice

Dear Maria,

Thank you for your positive feedback! We're glad to hear that you had a nice stay.

We look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Team of Hotel Excelsior by Geisel
By Richnow
Business
70-79 years
Reviewed: 3 months ago (17/01/2025)
Date of experience: 01/2025

Bitte die Heizung überprüfen. Mehr als 20 Grad konnten wie, trotz höchster Heizstufe, nicht erreichen.

Lieber Herr Richnow,

vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt bei uns!

Es tut uns leid, dass die Heizung während Ihres Aufenthalts nicht die gewünschte Temperatur erreicht hat. Wir werden umgehend sicherstellen, dass die Heizung überprüft wird, um sicherzustellen, dass sie ordnungsgemäß funktioniert. Wir hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt voll und ganz von unserem Service überzeugen können. Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 3838 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Herzliche Grüße aus München sendet Ihnen,
das Team des Hotel Excelsior by Geisel
By Demetris Marangos
Business
60-69 years
Reviewed: 3 months ago (17/01/2025)
Date of experience: 01/2025

As its an exhibition time, price is very high compared to the room quality. Room is very basic even though clean and comfortable, BUT bathroom drain was not working neither the telephone to communicate with reception. Staff is VERY nice as is the general feel of the hotel. Breakfast is good just a little limited but overall good quality

Dear Demetris,

Thank you for your valuable feedback! We are glad to hear that you appreciated the cleanliness and comfort of your room, as well as the overall atmosphere and friendly staff. We apologize for the issues with the bathroom drain and the phone, and we will address these with our maintenance team to ensure they are resolved.

We also understand your concerns regarding the price during exhibition times. Please know that we strive to provide good value for our guests, and we appreciate your understanding.

We are happy you enjoyed our breakfast and will take your suggestion for more variety into consideration for future improvements. We look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Team of Hotel Excelsior by Geisel
No Public Name
Alone
50-59 years
Reviewed: 3 months ago (16/01/2025)
Date of experience: 01/2025

Wie stets sehr angenehmer Aufenthalt.

Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 3838 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Best Grüße aus München sendet Ihnen,
das Team des Hotel Excelsior by Geisel
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