Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,592 reviews across 10 portals
:
By Angela Villegas
Friends
60-69 years
Reviewed: 1 week ago (17/12/2024)
Date of experience: 12/2024

Room was very nice and spacious! The service especially at the front desk by Julian was excellent! Will stay here again.

Dear Mrs. Villegas,

Thank you so much for taking your time to provide us your wonderful feedback.
Many thanks for your praise to our colleague Julian!

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
60-69 years
Reviewed: 2 weeks ago (16/12/2024)
Date of experience: 12/2024

Comfortable hotel with very professional, though friendly, service. The only negative was a lack of tea/coffee making facilities in the room.

Dear Guest,

thank you so much for your wonderful review regarding our service! We are very pleased to hear that you had an enjoyable stay at our hotel.
We are sorry to hear that you were unhappy with the missing of a coffee machine/kettle in your room.
Please ask at reception for a coffee machine/kettle during your next stay, this can be provided subject to availability.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Business
50-59 years
Reviewed: 2 weeks ago (16/12/2024)
Date of experience: 12/2024

Betten wurden nicht gemacht, lautes Zimmer. Zimmer ohne Scharm.

By Hendrik Gienow
Couple
60-69 years
Reviewed: 2 weeks ago (16/12/2024)
Date of experience: 12/2024

Sehr gutes Hotel mit freundlichen und hilfsbereiten Mitarbeitern. Ausfall eines von zwei Fahrstühlen an drei Tagen hintereinander ist sehr störend. Im Zimmer aufdringlicher Geruch nach einem Raumspray. Granteliger Nachtportier. Trostlose Umgebung.

Lieber Herr Gienow,

vielen herzlichen Dank für Ihre 100% Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten und zufrieden mit unseren Mitarbeitern zufrieden waren.
Es tut uns sehr leid zu hören, dass der Fahrstuhl während Ihres Aufenthalts defekt war und sie diesen nicht nutzen konnten.

Wir würden und freuen, Sie erneut begrüßen zu dürfen und Sie von Ihren Verbesserungsvorschlägen überzeugen zu können.

Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By ANDRÉ
Friends
60-69 years
Reviewed: 2 weeks ago (15/12/2024)
Date of experience: 12/2024

Hervorragendes Hôtel in der Nahe von Verkehrsmittelnund dem Stadtzentrum. Sauberkeit des Zimmers , freundliches Personal und aufmerksames Eingehen auf Ihre Bedurfnisse auf Allen Ebenen ,vom Empfangsportier bis zum Reinigungspersonal. Herr HAMMAMI war sehr hilfsbereit.

Lieber Andre,

vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten.
Ebenfalls freut uns Ihr Feedback bezüglich der Sauberkeit und unserem freundlichen und hilfsbereiten Personal.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Couple
50-59 years
Reviewed: 2 weeks ago (15/12/2024)
Date of experience: 12/2024

I was satisfied. Although it appeared to not be in the best immediate neighborhood, the proximity to attractions was excellent. The proximity to the Hbf was a welcomed feature.

Dear Guest,

thank you so much for your review! We are very pleased to hear that you had an enjoyable stay at our central hotel.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Jeff
Couple
50-59 years
Reviewed: 2 weeks ago (15/12/2024)
Date of experience: 12/2024

Wonderful experience. Room was spacious. Loved the bathroom

Dear Jeff,

thank you so much for your 100% review! We are very pleased to hear that you had such a wonderful experience at our hotel.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Pam
Group
50-59 years
Reviewed: 2 weeks ago (15/12/2024)
Date of experience: 12/2024

We love staying here.

Dear Pam,

thank you so much for your positive review! We are very pleased to hear that you loved to stay at our hotel.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Fionnghuala Mckiernan
Couple
20-29 years
Reviewed: 2 weeks ago (14/12/2024)
Date of experience: 12/2024

The Classic Junior suite was over the top for our expectations. It was beautiful, warm, and a comfortable safe haven to return to after a long day of exploring the city. The mini bar was small but sufficient for our needs, there was no iron in the room but it was provided when requested. I have no complaints about the room or staff. However, I was disappointed to find on the night of our arrival that the restaurant was full for the duration our stay and there was no availability for dinner. It is my belief that if a restaurant expects to be busy during a period of scheduled events or if reservations are piling up, that a pre-stay email should be sent to guests requesting a reservation be made or at least notice of unavailability be put out. The hotel we next stayed at did exactly this, and many hotels I have worked in have done this also, so I was very surprised to hear from the Vinothek host that there was no availability for us to make a reservation during our stay. Other than this slight disappointment the hotel was exceptional and it will be difficult to match the experience we had in any other hotel on our travels. Thank you to all the team.

Dear Fionnghuala Mckiernan ,

thank you so much for your posititve detailed review! We are very pleased to hear that you had an enjoyable stay at our Junior Suite Classic.
We are sorry to hear that there was no availability in our restaurant during your stay.
We kindly ask you to make a reservation in our Vinothek by Geisel next time before your stay, so that you have a guaranteed reservation.

We would be so happy to welcoming you again at our hotel.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Gary Wills
Couple
80+ years
Reviewed: 2 weeks ago (14/12/2024)
Date of experience: 12/2024

Lovely hotel, friendly staff. Close proximity to station a big plus.

Dear Mr. Wills,

thank you so much for your positive review! We are very pleased to hear that you were happy with our hotel and our staff!

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
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