Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,447 reviews across 9 portals
:
No Public Name
Couple
70-79 years
Reviewed: 2 weeks ago (05/09/2024)
Date of experience: 09/2024

Very efficient staff

Dear Mr. Bergmann,

thank you so much for your kind review! We are very pleased to hear that you were happy with our staff.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Couple
Reviewed: 2 weeks ago (04/09/2024)
Date of experience: 08/2024

Our first room was noisy because of construction and road noise; we were moved to a second, quiet, and lovely room. The staff are very courteous and responsive. The location is a liability -- again, because of the construction (making it impossible for Uber or taxi drivers to drive up to the hotel and requiring guests to drag luggage out onto the street corner). And the food at the restaurant is quite bad, so I would not recommend that guests patronize Vinotek unless absolutely unavoidable. Room service is practically unviable. Breakfast was good. Overall, a good but not great experience.

Dear Mrs. Ganguly,

thank you so much for taking your time to provide us your feedback!

We are aware that due to the location of our hotel, acoustic disturbances cannot be completely avoided, but we hope that you were able to enjoy the advantages of staying directly in the city center. We have also noted in your guest profile that you would like a quieter room for your next stay.

We are also very sorry to hear, that you were not happy with the food in our Vinothek.
We hope to be able to convince you of this during your next stay.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Business
30-39 years
Reviewed: 2 weeks ago (04/09/2024)
Date of experience: 09/2024

There was no airconditioner in the room and nobody gave the info while check-in process. Tried to change the room afterwards but they didn’t do it.

Dear Mr. Kayhan,

thank you so much for your review!
We are sorry to hear that you were unhappy with the missing of an air conditioning in your room. Please book one of our categories with air conditioning for your next stay, for example our Deluxe, Premium or Alpine rooms, which all have air conditioning

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Family
30-39 years
Reviewed: 2 weeks ago (04/09/2024)
Date of experience: 09/2024

Excellent stay! We really enjoy the journey.

Dear Mrs. Villena ,

thank you so much for your excellent review! We are very pleased to hear that you had an enjoyable stay with us.
We hope to welcome you back soon.

You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By S.K.
Alone
50-59 years
Reviewed: 2 weeks ago (02/09/2024)
Date of experience: 09/2024

Tolles Erlebnis. Komme gerne wieder.

Lieber S.K.,

vielen herzlichen Dank für Ihre tolle Bewertung! Es freut uns sehr zu hören, dass Sie einen schönen Aufenthalt bei uns hatten.
Wir freuen uns schon, Sie erneut bei uns begrüßen zu dürfen.

Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Isabel-Tony Menanno
Couple
60-69 years
Reviewed: 2 weeks ago (02/09/2024)
Date of experience: 09/2024

Lovely experience! Location is perfect (close to trains and short walking distance to Marienplatz), staff was wonderful (very helpful in accommodating a room change), great breakfast (variety and always fresh) and beautiful decor throughout - would definitely recommend!

Dear Mrs. Menanno,

thank you so much for your positive review regarding our location and our staff! We are very pleased to hear that you had such a wonderful stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Group
50-59 years
Reviewed: 2 weeks ago (02/09/2024)
Date of experience: 08/2024

Sehr kompetente und hilfsbereite Mitarbeitende im Back-Office für die Organisation unserer Gruppenreise. Sehr flexibler und unkomplizierter Check-in und Betreuung am Empfang. Sehr freundlicher Service im Seminarraum und im Hotel-Restaurant.

Lieber Herr Bächtold,

vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie so zufrieden mit unseren Mitarbeitern waren.
Wir freuen uns dieses Feedback weiterzugeben.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Sylvia
Couple
50-59 years
Reviewed: 2 weeks ago (02/09/2024)
Date of experience: 08/2024

Excellent breakfast cozy spacious room friendly and helpful stuff.

Dear Mrs. Katsiari,

thank you so much for your wonderful review regarding our breakfast buffet and our staff! We are very pleased to hear that you had such an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By /////
Business
40-49 years
Reviewed: 2 weeks ago (02/09/2024)
Date of experience: 08/2024

/////

Lieber Herr Spoljaric,

vielen herzlichen Dank für Ihre Bewertung!

Sollten Sie wieder nach München kommen, sind Sie bei uns herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Couple
40-49 years
Reviewed: 2 weeks ago (02/09/2024)
Date of experience: 09/2024

Everything was great except the checkin process. It was very late, you may consider to shorten, everyone was waiting exhaustedly.

Dear Mrs. Kilinc,

thank you so much for your review! We are very pleased to hear that you had an enjoyable stay with us.
We are sorry to hear that the check-in took a bit longer, we apologize for this.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
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