Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 8,338 reviews across 10 portals
:
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (22/06/2024)
Date of experience: 06/2024

Nice hotel but staff not very accommodating

Dear Mr. Di Bartolo,

thank you for taking the time to provide your feedback. We are always striving to improve our services, and your comments are invaluable to us. We apologize for your experience. This must have been an exception, as our staff usually receives positive feedback.

We greatly appreciate your constructive criticism and will use it to enhance the experience for all our guests. We hope to welcome you back in the future and exceed your expectations.

Best regards
Excelsior by Geisel and the entire team
No Public Name
Couple
80+ years
Reviewed: 5 months ago (21/06/2024)
Date of experience: 06/2024

Erfreulicherweise kein Designer-Hotel, sondern klassisch-elegant-gemütlich. So haben wir es gerne!

Lieber Herr Mäder,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen.
Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Family
40-49 years
Reviewed: 5 months ago (21/06/2024)
Date of experience: 06/2024

The room was a bit noisy since it was facing the main road. The wifi didn’t work for the entire stay.

Dear Mr. Gadhvi,

thank you for your valuable feedback. We apologize for the inconvenience you experienced with the noise from the main road and the lack of WiFi during your stay. We understand how important a quiet room and reliable internet connection are for our guests.

We are happy to inform you that the WiFi issue has been resolved. For future stays, please do not hesitate to request a room facing away from the main road, and we will do our best to accommodate your preference.

We appreciate your understanding and hope to welcome you back for a more comfortable experience.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
No Public Name
Family
70-79 years
Reviewed: 5 months ago (21/06/2024)
Date of experience: 06/2024

Very good location, great service. Room service could be better by washing used glasses

Dear Mrs. Cohen,

thank you for your feedback. We are glad you enjoyed our very good location and great service.

Regarding the room service, we sincerely apologize for the oversight with the used glasses. We have strict standards and processes in place, and it is regrettable that they were not followed in this instance. We assure you that this was an isolated incident, and we are taking steps to ensure it does not happen again.

We hope to have the opportunity to welcome you back and provide you with an even better experience.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team

By Amy
Couple
50-59 years
Reviewed: 5 months ago (20/06/2024)
Date of experience: 06/2024

Everything was lovely. The front desk was incredibly helpful and the room was well equipped and very clean.

Dear Mrs. Cozzi,

thank you so much for your fantastic review! We are thrilled to hear that everything was lovely during your stay. Our front desk team is delighted that you found them incredibly helpful, and we're glad you appreciated the well-equipped and very clean room.

Your feedback is incredibly important to us as it helps us continually improve our offerings.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
No Public Name
Family
50-59 years
Reviewed: 5 months ago (20/06/2024)
Date of experience: 06/2024

Wonderfully helpful staff. Everyone was vey polite. Very Clean hotel in perfect location from old town and train station. Walking distance to everything

Dear Mr. Thompson,

thank you so much for your kind review. We hope to welcome you back soon

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.
On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
By Albani
Business
30-39 years
Reviewed: 5 months ago (20/06/2024)
Date of experience: 06/2024

Der Service und das Personal war einmalig gut

Lieber Herr Albani,

vielen Dank für die wunderbare Bewertung. Unser Service und Personal geben jeden Tag ihr Bestes, um euch ein einzigartiges Erlebnis zu bieten. Es freut uns sehr, dass es euch so gut gefallen hat

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen.

Auf unserer Homepage finden sich immer attraktive Angebote und wir bieten garantiert den besten Preis.

Bis bald!

Beste Grüße
Excelsior by Geisel und das gesamte Team
No Public Name
Alone
60-69 years
Reviewed: 5 months ago (19/06/2024)
Date of experience: 06/2024

Wie immer top. Danke.

Lieber Herr Baach,

vielen herzlichen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Sie Ihre Zeit bei uns genossen haben. Und wie schön zu hören, dass Sie uns immer wieder gerne besuchen.

Besuchen sie uns gerne wieder. Wir stehen Ihnen unter der Telefonnummer ++49 (0) 89 5513 7193 jederzeit zur Verfügung. Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de/

Auf unserer Homepage finden sich immer attraktive Angebote und wir bieten garantiert den besten Preis.

Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.

Beste Grüße
Excelsior by Geisel und das gesamte Team
By David
Couple
30-39 years
Reviewed: 5 months ago (18/06/2024)
Date of experience: 06/2024

Great experience overall - room felt quiet despite the place being at full capacity. Very friendly and helpful staff.

Dear Mr. Ennis,

thank you so much for your positive review.

We are thrilled to hear that you enjoyed your stay with us.

It brings us great joy to know that our efforts to provide excellent service are appreciated.

Your feedback is incredibly important to us as it helps us continually improve our offerings.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
By Ali Hamze
Alone
50-59 years
Reviewed: 5 months ago (18/06/2024)
Date of experience: 06/2024

This is a nice stylish hotel that enjoys an excellent location in central Munich. The staff are very helpful and the breakfast is excellent. The only problem I faced was the internet in my room.

Dear Mr. Hamze,

thank you so much for your positive review.

We are thrilled to hear that you enjoyed your stay with us.
We apologize for the inconvenience. Our internet had an issue, but the problem has now been resolved.

It brings us great joy to know that our efforts to provide excellent service are appreciated.

Your feedback is incredibly important to us as it helps us continually improve our offerings.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
Back to Top CERTIFICATE what's this?