Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 9,230 reviews across 10 portals
:
No Public Name
Couple
70-79 years
Reviewed: 6 months ago (22/11/2024)
Date of experience: 10/2024

Although we only stayed one night overall we had a very good experience. The only part that let the hotel down was at the checkout where the man at the front desk was more interested in his computer screen than us. Another person who was already helping another guest had to tell him to attend to us. The rest of the staff were very helpful and polite.

Thank you for taking the time to share your feedback.

We are glad to hear that, overall, you had a very good experience during your stay with us. We sincerely apologize for the situation you encountered at checkout. This is certainly not the level of service we strive to provide, and we will address this matter with our team to ensure that future interactions are more attentive and welcoming.

We truly appreciate your kind words about the rest of our staff, and we hope to have the opportunity to welcome you back in the future.
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards,
The Team of Hotel Excelsior by Geisel
By Mariana
Couple
70-79 years
Reviewed: 6 months ago (22/11/2024)
Date of experience: 11/2024

A very pleasant stay! A very quiet room, super clean, diverse and good quality breakfast and very nice and helpful staf! We plan to stay again at Excelsior by Geisel when we visit Munich again!

Dear Mariana,

Thank you for your kind review! We are so pleased to hear that you had a very pleasant stay with us.
It is wonderful that you enjoyed the quiet room, cleanliness, breakfast selection & the helpfulness of our team.

A guest who chooses to return is the greatest compliment a hotel and its staff can receive, and we truly look forward to welcoming you back on your next visit to Munich!
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards,
The Team of Hotel Excelsior by Geisel
No Public Name
Business
20-29 years
Reviewed: 6 months ago (22/11/2024)
Date of experience: 11/2024

Fantastic!

Thank you so much for your amazing 100% rating!
We are absolutely delighted to hear that you had a fantastic experience with us.

We look forward to welcoming you back for another wonderful stay!
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards,
The Team of Hotel Excelsior by Geisel
By Anwin Arifin
Alone
30-39 years
Reviewed: 6 months ago (22/11/2024)
Date of experience: 11/2024

Less than 10 mins walk from Munich HBF. Got a Rewe supermarket nearby. Excellent neighborhood. Staff were extremely professional. Quick check in & check out. Clean & big rooms/ toilets. Comfy beds & pillows. Good quality & abundant toiletries. Amazingly clean premises. Overall an amazing stay. Would definitely stay here again.

Dear Anwin,

Thank you for taking the time to share your feedback ragarding your recent stay with us on google as well as this platform and rating us again 100%!

We are still thrilled to hear that you had such a pleasant stay and enjoyed our convenient location, comfortable rooms, and professional service. It is wonderful to know that our team was able to make your experience even more enjoyable, and we are glad that the luggage storage service was helpful to you.

We look forward to welcoming you back for another wonderful stay.
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
The Team of Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (22/11/2024)
Date of experience: 11/2024

Very good.

Thank you so much for your wonderful 100% rating!
We are so pleased to hear that you had a very good experience with us.

We look forward to welcoming you back for another wonderful stay.
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards,
The Team of Hotel Excelsior by Geisel
By Virginia McArdle
Business
60-69 years
Reviewed: 6 months ago (22/11/2024)
Date of experience: 11/2024

Delightful hotel , location perfect for the train station and all the staff were very helpful especially when I needed to reset the safe.

Dear Virginia,

Thank you ever so much for your kind and thoughtful review.

We are delighted to hear that you found our hotel to your liking and appreciated our ideal location near the train station. It is also wonderful to know that our staff were able to assist you promptly, particularly with resetting the safe. We always strive to provide the best service for our guests.

We would be truly honored to welcome you back for another exceptional stay.

Warm regards,
The Team of Hotel Excelsior by Geisel
No Public Name
Family
50-59 years
Reviewed: 6 months ago (21/11/2024)
Date of experience: 11/2024

Everything was really good, the only problem was the construction site that we saw ot of the window

Thank you for your feedback!

We are delighted to hear that everything during your stay was to your satisfaction. We do, however, understand your concern regarding the construction site visible from your window. Currently, the area around the main train station is undergoing redevelopment and restructuring, which may create a less inviting impression at the moment.

We truly appreciate your understanding and patience during this period of change, and we hope the improvements in the area will enhance your experience during future visits.

We look forward to welcoming you again soon! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards,
The Team of Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 6 months ago (20/11/2024)
Date of experience: 11/2024

Very nice hotel

Thank you for your kind review!
We are so pleased to hear that you had a great experience at our hotel.

We look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards,
The Team of Hotel Excelsior by Geisel
No Public Name
Business
40-49 years
Reviewed: 6 months ago (20/11/2024)
Date of experience: 11/2024

.....

Herzlichen Dank für Ihre tolle Bewertung!

Es freut uns sehr, dass Sie mit Ihrem Zimmer, der Sauberkeit und unserem Service so zufrieden waren. Ihre Weiterempfehlung bedeutet uns viel, und wir werden weiterhin unser Bestes tun, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten.

Gern können Sie den Code LOYALTY für Ihre nächste Buchung verwenden um 10% zu sparen.
Kontaktieren Sie uns hierzu gern telefonisch unter +49 (0) 89 3838 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit besten Grüßen,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
40-49 years
Reviewed: 6 months ago (20/11/2024)
Date of experience: 11/2024

Very Good breakfast and position.

Thank you for your positive feedback!
We are so glad to hear that you enjoyed both our breakfast and the excellent location of the hotel.

We would be delighted to welcome you back soon!
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
The Team of Hotel Excleisor by Geisel
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