Excelsior by Geisel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 9,233 reviews across 10 portals
:
By Pierre Lindholm
Business
50-59 years
Reviewed: 6 months ago (18/11/2024)
Date of experience: 11/2024

werry god

Dear Mr. Lindholm,

thank you so much for your positive review! We are very pleased to hear that you had an enjoyable stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Business
60-69 years
Reviewed: 6 months ago (17/11/2024)
Date of experience: 11/2024

Zimmer 118
Ein grösserer Schreibtisch wäre wünschenswert.
Die Leuchten im Zimmer sind nicht hell genug, zumal die Lage im 1. Stock wenig Aussenlicht bietet.
Die Generatoren vor den Fenstern sind echt übel. Mit Ohrenstöpsel und geschlossenem Fenster ging es.

Lieber Gast,

vielen herzlichen Dank, dass Sie sich die Zeit für Ihre Bewertung und die konstruktive Kritik genommen haben, welche sehr wichtig für uns ist!
Wir haben in Ihrer Gästekartei vermerkt, dass Sie sich bei Ihrem nächsten Aufenthalt ein ruhigeres Zimmer wünschen.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Dirk
Business
40-49 years
Reviewed: 6 months ago (16/11/2024)
Date of experience: 11/2024

Zimmer zu klein für Deliuxe

Lieber Dirk,

vielen herzlichen Dank für Ihre Bewertung!

Es tut uns leid zu hören, dass Sie mit der größe Ihres Zimmers unzfrieden waren.
Gerne können Sie bei Ihrem nächsten Aufenthalt unser Einzelzimmer Premium oder alternativ unsere Doppelzimmer Kategorien buchen diese sind größer als unsere Deluxe Einzelzimmer.

Sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

No Public Name
Business
30-39 years
Reviewed: 6 months ago (16/11/2024)
Date of experience: 11/2024

There was constant construction outside starting at 5am.

Dear Guest,

thank you so much for your review!

We are aware that due to the location of our hotel, acoustic disturbances cannot be completely avoided, but we hope that you were able to enjoy the advantages of staying directly in the city center. We have also noted in your guest profile that you would like a quieter room for your next stay.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Yu han
Friends
30-39 years
Reviewed: 6 months ago (16/11/2024)
Date of experience: 11/2024

This is our 2nd time staying in this hotel. We had deposited luggage during the first stay a week before but could not collect during checkin as they were unable to locate our luggage and informed to wait till next morning. We were worried that night whether luggage was lost and could not sleep well.

There was also some confusion in our 2nd night stay made in a separate booking which has been prepaid online but was asked to pay at hotel. Fortunately, our prepaid booking was found but took 20mins to sort out.

It will be good to have a kettle & hotel slippers in the room without the need to request.

Will also like to commend on Abdulai’s service and friendliness. We were welcomed with his warm and friendly attitude after a tiring train ride

Dear Yu han,

We would like to thank you very much for having chosen the hotel Excelsior by Geisel for your stay in Munich and for having found the time to send us your distinguished feedback.
Please accept our sincere apologies for the mistake for not finding your luggage, it was kept in very secure place for a week, unfortunately my colleague didn't see it upon check in, but almost an hour later it has been found, but we didn't want to disturb you, as it was too late.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Sha
Business
40-49 years
Reviewed: 6 months ago (16/11/2024)
Date of experience: 11/2024

We like the hotel very much! Breakfast is good and it is very convenient to go anywhere.

Dear Sha,

thank you so much for your kind feedback regarding our hotel and the breakfast! We are very pleased to hear that you had an enjoyable stay with us.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Business
60-69 years
Reviewed: 6 months ago (15/11/2024)
Date of experience: 11/2024

Excellent..

Dear Guest,

thank you so much for your review! We are very pleased to hear that you had an excellent stay with us.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
No Public Name
Business
60-69 years
Reviewed: 6 months ago (14/11/2024)
Date of experience: 11/2024

Excellent

Dear Guest,

thank you so much for your excellent review! We are very pleased to hear that you had an enjoyable stay with us and hope to welcome you back soon.

And if you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

Best regards

EXCELSIOR by Geisel and the entire team
By Jenna Davis
Couple
30-39 years
Reviewed: 6 months ago (14/11/2024)
Date of experience: 11/2024

I am very happy with my stay at Excelsior by Geisel. The hotel is cozy and clean, and I am picky with hotels. The staff was extremely helpful and nice, there is a restaurant attached to the hotel which seemed like a great place to eat and have a glass of wine although I did not eat there during my stay. We selected the package with the breakfast included and it was beyond worth it to us, the breakfast had a great selection and we really enjoyed it. The location of the hotel is great, you are right next to the Hauptbahnhof station and it is very easy to take a tram or underground train to all different places. We chose to walk to Marienplatz everyday, it took about 12 minutes to walk there but was a straight shot and very easy. The only thing to note is there was a lot of construction when we went so when we did call an Uber, many cancelled or were delayed or ended up a block away due to the detours, we just decided to walk to another hotel two blocks away to call the Uber. There was a Rewe grocery store directly next to our hotel which was awesome because it has everything and the prices are great. We picked up chocolate and jam to take home and extra waters for the room. You’re also directly next to the 25 hours hotel which has the Boilerroom bar and it is so cool. It’s an awesome cocktail bar with a great atmosphere and amazing drinks. Overall I highly recommend and we were so happy with our stay!

Dear Mrs. Davis,

A special thank you for your kind and lauding words! We are so so pleased to hear that you had a wonderful stay with us.

We are so happy to hear that you were satisfied with our staff we will pass on this feedback to our colleagues.
We are also very pleased to hear that we were able to convince you with our breakfast!

It is so great to hear that you had such a wonderful time at our hotel and that you enjoyed Munich.

If you’re ever back in Munich, you’re always welcome here. You can make reservations by calling us at +49 (0) 89 5513 7193.

Or simply book online: https://www.excelsior-hotel.de.
Use your booking code: LOYALTY to save 10%. Feel free to recommend us and share the code with friends and acquaintances.

Just enter the code during the booking process or mention it when making a reservation by phone.

We look forward to seeing you again.

Best regards

EXCELSIOR by Geisel and the entire team
By Nahlah Taj
Family
50-59 years
Reviewed: 6 months ago (13/11/2024)
Date of experience: 11/2024

A wonderful experience to say the least. The staff are ever so ready to help you through. The old town is within a walking distance and the shopping area as well. The room is spacious and comfy. The reception is so warm and welcoming. I would definitely come again if I ever visited Munich.

Dear Nahlah Taj,

Thank you for your amazing review! We are so pleased to hear that you had such a memorable stay with us. It is wonderful that you found our team helpful, the room spacious and comfortable, and the location ideal for exploring Munich.

We truly appreciate your kind words, and we would love to welcome you back whenever you visit Munich again! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 3838 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
Team of Hotel Excelsior by Geisel
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