No Public Name
Couple
30-39 years
Reviewed:
3 weeks ago
(01/09/2024)
Date of experience:
09/2024
No Public Name
Family
50-59 years
Reviewed:
3 weeks ago
(01/09/2024)
Date of experience:
09/2024
No Public Name
Couple
30-39 years
Reviewed:
3 weeks ago
(01/09/2024)
Date of experience:
09/2024
No Public Name
Couple
60-69 years
Reviewed:
3 weeks ago
(01/09/2024)
Date of experience:
09/2024
No Public Name
Family
60-69 years
Reviewed:
3 weeks ago
(01/09/2024)
Date of experience:
08/2024
By Susanne Price
Friends
60-69 years
Reviewed:
3 weeks ago
(31/08/2024)
Date of experience:
08/2024
No Public Name
Couple
50-59 years
Reviewed:
3 weeks ago
(30/08/2024)
Date of experience:
08/2024
No Public Name
Business
50-59 years
Reviewed:
3 weeks ago
(30/08/2024)
Date of experience:
08/2024
By Emiliano
Couple
50-59 years
Reviewed:
3 weeks ago
(30/08/2024)
Date of experience:
08/2024
By Brigitte Langer
Business
60-69 years
Reviewed:
3 weeks ago
(29/08/2024)
Date of experience:
08/2024
- Got 2 beds, with a big gap between, instead of 1 big bed as it was supposed to be. We told the reception but they didn’t have a solution for us
- The window couldn’t be properly closed, hence, we heard a lot of noise from the street late at night and early in the morning
- The room is not dark at night, curtains are too thin
- The room is basically clean, but smells a bit dusty. I think it comes from the sofa and/or curtains. Also it was hot, and diificilt to get fresh air in the rooo
thank you for taking the time to provide us your feedback.
We are very sorry that your room did not meet your expectations. We would be very happy to welcome you again, alternatively you can book our Deluxe, Premium, Alpine rooms/suites which combine timeless elegance and modern comfort.
We greatly appreciate your constructive criticism and will use it to enhance the experience for all our guests. We hope to welcome you back in the future and exceed your expectations.
Best regards
Excelsior by Geisel and the entire team