Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,371 reviews across 9 portals
:
No Public Name
Family
60-69 years
Reviewed: 4 weeks ago (08/06/2025)
Date of experience: 06/2025

Older hotel, clean close to most things.

Thank you for sharing your feedback with us.
We are glad to hear that you appreciated our central location and that your room met your expectations.

At the same time, we are sorry to see that cleanliness and service did not fully meet your standards.
Please know that we take this seriously and will review your comments with the relevant teams to improve in these areas.

We hope to have the opportunity to welcome you back and provide you with a better overall experience at Hotel Excelsior by Geisel.
To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards from Munich,
The Excelsior by Geisel Team
By Blas Gali
Couple
50-59 years
Reviewed: 4 weeks ago (08/06/2025)
Date of experience: 06/2025

We are extremely impressed with our overall stay. From the cleanliness and security of the room. To the professionals that manned the front desk and maintained the rooms. Thank you, Thank you!!!! Next time we’re in Munich we will definitely stay at your hotel. And we will recommend your hotel to our friends.

Dear Mr. Gali,

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your overall stay with us and appreciate your positive feedback.
Your kind words truly mean a lot to us, and we’re especially grateful for your recommendation to friends — that’s the highest compliment we can receive.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By M S W
Couple
70-79 years
Reviewed: 4 weeks ago (07/06/2025)
Date of experience: 06/2025

We liked our room and stay very much. We did have some initial issues with understanding the coffee maker, but the staff was quite helpful in setting us straight. Our bed was comfortable. If I were to quibble, it would be with the size of the pillows. Two were provided for each side of the bed. One was huge.. just like a dog mattress. The other was so small, it could pass for a throw pillow. For me, the large was too big, the small too small. I did not ask the staff for another one, so perhaps that could have been remedied.

Dear M S W,

Thank you very much for your kind review. We're delighted to hear that you enjoyed your room and overall stay with us and appreciate your positive feedback.

We're also glad our team was able to assist you with the coffee maker and as well appreciate your comments regarding the pillows. We are always more than happy to provide alternative pillows or any other amenities to ensure a restful experience.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Karen D.
Family
50-59 years
Reviewed: 4 weeks ago (07/06/2025)
Date of experience: 06/2025

Great

Dear Karen,

Thank you very much for your kind review. We are delighted to hear that you had a great stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Group
70-79 years
Reviewed: 4 weeks ago (06/06/2025)
Date of experience: 06/2025

It was a pleasure to stay at the Hotel Geisel.

Thank you very much for your kind review. We are delighted to hear that you we could provide a pleasent stay and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
60-69 years
Reviewed: 4 weeks ago (06/06/2025)
Date of experience: 06/2025

My overall experience is good. The only thing was malfunctioning of WC water cleaning system. Reception fixed it once but it repeated. Apart from that everything everyone was friendly, helpful and so kind. Thank you

Thank you very much for your kind feedback and for sharing your experience with us.

We are truly pleased to hear that, overall, you had a good stay and that our team’s friendliness and helpfulness stood out to you — your kind words mean a lot to us.

Please accept our apologies for the inconvenience with the WC water cleaning system. We regret that the issue recurred despite our initial attempt to resolve it. Rest assured, we will have our technical team take a closer look to ensure it is fully corrected.

Thank you again for your valuable input. We hope to welcome you back soon and provide you with an even more seamless experience. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards from Bavaria,
The Hotel Excelsior by Geisel Team
By Sagi
Business
40-49 years
Reviewed: 4 weeks ago (06/06/2025)
Date of experience: 06/2025

Very nice hotel

Dear Sagi Shimon Ofir,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Alone
Reviewed: 4 weeks ago (05/06/2025)
Date of experience: 06/2025

Fantastic, just wish I hadn't chosen the most expensive week in Munich -- done quite by accident and look forward to coming back at a more reasonable time. Love the opera and National Theater and so much else.

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We're delighted to hear that you enjoyed your time in Munich, especially the opera and the National Theater, they truly are cultural treasures.
We’d love to welcome you back anytime!

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
40-49 years
Reviewed: 4 weeks ago (05/06/2025)
Date of experience: 06/2025

Das Frühstück war wie immer ein Genuss!!!

Herzlichen Dank für Ihre wunderbare Rückmeldung!

Es freut uns sehr, dass Ihnen unser Frühstück wieder so gut geschmeckt hat – Ihr Lob ist das schönste Kompliment für unser Küchenteam.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit herzlichen Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Family
50-59 years
Reviewed: 4 weeks ago (05/06/2025)
Date of experience: 05/2025

Great location

Thank you for your feedback for your recent stay with us.
We are delighted to hear you enjoyed our great location — it is always wonderful to know our guests appreciate being close to everything in the middle of the city center.

We look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
The Hotel Excelsior by Geisel Team
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