Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,671 reviews across 9 portals
:
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (08/11/2025)
Date of experience: 09/2025

Paid for air conditioning, nights were very hot, don’t think it worked. The shower water was tepid at best. Room was extremely small, no chest of drawers. We moved around our suitcase on the rack

The hotel itself was very Bavarian, which I loved. The location was great, close to the Marienplatz. Staff was helpful

Dear Guest,

We are delighted that you enjoyed the Bavarian ambiance of our hotel and especially appreciated our central location and the helpfulness of our team. We truly value your positive feedback on these aspects.

At the same time, we are very sorry that you experienced inconveniences with the air conditioning and the temperature of the shower water during your stay. A pleasant room climate and a comfortable shower are very important to us. Your feedback is extremely valuable and will be passed on to our technical team immediately.

We also regret that the size of your room and the limited storage space did not meet your expectations. We are pleased to inform you that we offer higher room categories with more space, such as our Double Room Premium, Alpine Room, or Junior Suites.

We take your feedback seriously, as the comfort of our guests is very important to us.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By Sarah
Family
30-39 years
Reviewed: 4 weeks ago (07/11/2025)
Date of experience: 10/2025

We had a wonderful stay at the hotel. The front desk staff was so courteous and helpful, each morning we enjoyed the breakfast buffet and really appreciated the close proximity to the train station as well as central Old Munich. The bathroom storage is a bit sparse for what we were hoping for and the hotel needs to replace the blow dryers but otherwise the guest room accommodations were as advertised.

Dear Sarah,

Thank you so much for your kind review and for taking the time to share your impressions with us.

We are delighted to hear that you enjoyed your stay with us so much. We especially appreciate your praise for our reception team, the central location near the main train station and the Old Town, and our breakfast buffet. Your satisfaction with the cleanliness and service of our hotel motivates our entire team.

At the same time, we thank you for your honest feedback regarding the storage options in the bathroom and the hairdryer. We take your suggestions very seriously, as they help us to continuously improve our facilities and comfort.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Patrik Vogel
Business
50-59 years
Reviewed: 4 weeks ago (07/11/2025)
Date of experience: 11/2025

Sehr gutes Hotel kann ich sehr gut weiterempfehlen!

Lieber Patrik Vogel,

es ist uns eine große Freude zu erfahren, dass Sie unser Hotel als „sehr gut“ erlebt haben und uns gerne weiterempfehlen. Ihr Lob zu Sauberkeit, Service und auch zum Zimmer schätzen wir sehr. Solche Rückmeldungen sind für unser Team ein großes Dankeschön und eine bestärkende Motivation.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
30-39 years
Reviewed: 4 weeks ago (07/11/2025)
Date of experience: 11/2025

Nice stay however the room was difficult to get to the right temperature and the light on the air conditioning panel was so bright it kept me up all night.

Dear Guest,

Thank you for taking the time to share your impressions of your stay with us.

We are pleased that you enjoyed your stay overall and thank you for the positive feedback regarding cleanliness and service.

At the same time, we are very sorry that you were not entirely satisfied with the temperature control in your room and that the brightness of the air conditioning control panel disturbed your sleep. Your feedback is very valuable to us, and we will pass it on to our technical team to further optimize the comfort in our rooms.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Friends
70-79 years
Reviewed: 4 weeks ago (06/11/2025)
Date of experience: 11/2025

Nachdem ich vor vielen Jahren zusammen mit meinem Mann bei Ihnen gewohnt habe, war es für mich sehr schön, auch jetzt in Ihrem schönen Haus zu wohnen. Mwinw Freunde und ich waren sehr zufrieden mit unseren Zimmern.

Sehr geehrter Gast,

vielen Dank für Ihr freundliches Feedback und die netten Worte zu Ihrem Aufenthalt in unserem Hotel.

Es freut uns sehr, dass Sie nach so vielen Jahren wieder bei uns waren und die Zeit mit Ihren Freunden genossen haben. Wir freuen uns besonders über Ihr positives Feedback zu den Zimmern, der Sauberkeit und unserem Service und sind begeistert, dass Sie sich bei uns wohlgefühlt haben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Antonino Sciarrino
Business
50-59 years
Reviewed: 4 weeks ago (06/11/2025)
Date of experience: 11/2025

Very comfortable stay in great style.

Dear Antonino Sciarrino,

We are delighted to read that you enjoyed a particularly comfortable stay with us and appreciated our stylish ambiance.

Your positive feedback regarding cleanliness, the rooms, and our service motivates us as a team and shows us that we have met our standards for quality and hospitality.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
50-59 years
Reviewed: 4 weeks ago (06/11/2025)
Date of experience: 11/2025

Sehr gut, nettes, zuvorkommend Personal.

Lieber Gast,

herzlichen Dank für Ihre freundliche Bewertung und Ihre lobenden Worte zu Ihrem Aufenthalt in unserem Haus.

Es freut uns sehr zu lesen, dass Sie mit der Freundlichkeit und Hilfsbereitschaft unseres Teams besonders zufrieden waren. Ebenso schätzen wir Ihre positive Rückmeldung zu Zimmer, Sauberkeit und Service sehr. Ihre Wertschätzung bestätigt unser tägliches Engagement für das Wohlbefinden unserer Gäste.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Yusuf Pratama
Business
30-39 years
Reviewed: 4 weeks ago (06/11/2025)
Date of experience: 11/2025

Very beautiful room!

Dear Yusuf Pratama,

Thank you so much for your kind review and for taking the time to share your impressions with us.

We are delighted that you enjoyed your room so much and were completely satisfied with both the cleanliness and our service. Your positive feedback is a great motivation for our team and confirms our daily commitment to the well-being of our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
60-69 years
Reviewed: 4 weeks ago (05/11/2025)
Date of experience: 11/2025

Great

Dear Guest,

Thank you very much for your positive review.

We are delighted that you were so satisfied with your stay, the room, the cleanliness, and our service.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Pepe
Business
50-59 years
Reviewed: 4 weeks ago (05/11/2025)
Date of experience: 11/2025

Alles sehr gut. Gute Lage, sehr gutes Personal - von Empfang (Hr. Joso äußerst zuvorkommend und freundlich) bis zum Frühstücksservice.

Dear Pepe,

Thank you so much for your positive review and kind words about your stay at our hotel.

We are delighted to hear that you were completely satisfied with our hotel's location, the cleanliness of the rooms, and the service. We especially appreciate your praise for our team, your highlighting of the reception and breakfast service is very motivating and confirms our daily commitment to our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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