Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,816 reviews across 9 portals
:
By MARIA DE LA PARTE
Couple
40-49 years
Reviewed: 7 weeks ago (15/12/2025)
Date of experience: 12/2025

The room was close to a convention, there was a lot of noise every day. It also overlooked an interior patio. Reception staff was abrupt upon arrival. Bad experience on this occasion. Best regards.

Dear Maria de la Parte,

Thank you very much for taking the time to share your impressions with us.

We are very sorry that your stay was not satisfactory this time. In particular, we would like to apologize for the noise disturbance caused by the proximity to the event and for the view of the courtyard. We understand that a quiet and pleasant environment contributes significantly to well-being.

We are also sorry to hear that you did not have a positive impression of the reception team upon your arrival. Friendly and courteous service is very important to us, and your feedback helps us to consistently maintain this standard.

Thank you for your honest feedback, which we will use to further optimize our processes and services. We would be delighted to have the opportunity to welcome you again and provide you with a much-improved hotel experience next time. Please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Couple
60-69 years
Reviewed: 7 weeks ago (15/12/2025)
Date of experience: 12/2025

Relaxed.

Dear Guest,

Thank you so much for your positive feedback. We are delighted to hear that you enjoyed a relaxing stay with us.

It's wonderful to know that you were satisfied with your room, the service, and the cleanliness. Your praise motivates our team to continue doing everything we can to ensure the well-being of our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Esma dogan
Friends
30-39 years
Reviewed: 7 weeks ago (15/12/2025)
Date of experience: 12/2025

Great

Dear Esma Dogan,

Thank you so much for your wonderful feedback and excellent review of your stay with us.

We are delighted that you were completely satisfied and especially pleased with our room, the cleanliness, and our service.

It is a great pleasure for us that you would recommend our hotel. Your praise is a wonderful motivation for our entire team, who work diligently every day to ensure the well-being of our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
50-59 years
Reviewed: 7 weeks ago (15/12/2025)
Date of experience: 12/2025

Excellent service, very friendly hotel, ideally located for the city centre and old town.

Dear Guest,

Thank you so much for your wonderful feedback and the excellent review of your stay with us.

We are delighted to read that you were so satisfied with our friendly service and that the central location of our hotel, as well as its proximity to the historic city center, enhanced your stay. We are very pleased to receive your praise for our rooms and cleanliness and will gladly pass it on to the entire team.

Your positive feedback is a great motivation for us to continue doing everything we can to ensure that our guests feel completely at ease.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Heiner Schürch
Family
70-79 years
Reviewed: 7 weeks ago (15/12/2025)
Date of experience: 12/2025

tolles Hotel - ideale Lage - alles perfekt!

Sehr geehrter Heiner Schürch,

herzlichen Dank für Ihre hervorragende Bewertung und die positiven Rückmeldungen zu Ihrem Aufenthalt bei uns.

Es freut uns sehr, dass Sie unser Hotel, die ideale Lage sowie die Ausstattung und Sauberkeit Ihres Zimmers überzeugt haben. Besonders danken wir Ihnen auch für das Lob an unser Team, Ihr Feedback motiviert uns, weiterhin den hohen Standard für unsere Gäste zu sichern.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
By Ebru Bozkurt
Couple
20-29 years
Reviewed: 7 weeks ago (15/12/2025)
Date of experience: 12/2025

We loved the hotel's ambiance, the staff's care and kindness, the little gestures, and the breakfast.

Dear Ebru Bozkurt,

Thank you so much for your wonderful feedback and excellent review of your stay with us.

We are absolutely delighted that you appreciated the special atmosphere of our hotel, the attentiveness and friendliness of our team, and the thoughtful touches during your visit. Your praise for the breakfast and the cleanliness of your room motivates our entire team to continue giving our best for our guests every day.

Your recommendation is a great honor for us and confirms our commitment to excellence.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
50-59 years
Reviewed: 7 weeks ago (14/12/2025)
Date of experience: 12/2025

The stay was very good. The staff were all very polite and friendly offering help. The only thing was it was noisy in the room as it overlooked a busy street with trams working till late in the night and starting early in the morning. The soundproofness could have been higher. The breakfast was good but lacked veges.

Dear Guest,

Thank you very much for taking the time to share your feedback.

We are pleased to hear that you enjoyed your stay and that you found our staff polite, friendly, and helpful. Your kind words are greatly appreciated and will be shared with the team.

We regret that the noise from the street affected your comfort. Your comments regarding soundproofing are noted, and we will take them into consideration for future improvements. We also appreciate your feedback on the breakfast selection and will review the variety offered, particularly with regard to vegetables.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more comfortable experience in the future.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Nils Terje Opsanger
Family
70-79 years
Reviewed: 7 weeks ago (14/12/2025)
Date of experience: 12/2025

Very Good hotel and staff have stayed and used hotel Excelsior together With the family for mani yers. We then booke and stayed in the same Room for mani yers. We have booke and stayed in 2 Rooms on The 5th flor. (526 and 527)
Break fast is also very good and can and is rekommander

Dear family Opsanger,

Thank you very much for your kind and loyal feedback.

We are delighted to hear that you have stayed with us at Hotel Excelsior for many years and that you continue to enjoy your time with us, together with your family. It is especially pleasing to know that you were comfortable in your preferred rooms on the 5th floor and that our staff consistently met your expectations.

We also appreciate your positive comments regarding the breakfast and are grateful for your recommendation.

Thank you once again for your long-standing trust and support. We truly look forward to welcoming you and your family back for many more enjoyable stays in the future.
To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Ami Hileman
Couple
60-69 years
Reviewed: 2 months ago (13/12/2025)
Date of experience: 12/2025

The staff were simply wonderful! So helpful and friendly. We enjoyed our stay. I wish we had a coffee maker in the room and the carpet was a bit stained. But the rooms were very large and we appreciated that.

Dear Ami Hileman,

Thank you so much for taking the time to review your stay with us in such detail.

We are delighted that you particularly appreciated the friendliness and helpfulness of our team and that you felt comfortable in our spacious rooms. Your praise is a wonderful form of recognition and motivation for our entire team.

At the same time, we regret that you found the lack of a coffee machine in your room to be a drawback. Please note that our Classic Single and Classic Double Rooms do not include coffee machines or kettles. We are pleased to inform you that all our other room categories and suites are equipped with a coffee machine, including a tea brewing function. We will gladly note your preference for future stays in your guest file. We also take your comment about the carpet stains very seriously and will forward it immediately to the relevant department to implement improvements.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Sylvia Hoefer
Couple
50-59 years
Reviewed: 2 months ago (13/12/2025)
Date of experience: 12/2025

Xxxxc

Lieber Gast,

herzlichen Dank für Ihre positive Bewertung und die hervorragenden Noten, die Sie unserem Haus gegeben haben.

Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt und insbesondere mit unseren Zimmern, der Sauberkeit und dem Service rundum zufrieden waren.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
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