Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,607 reviews across 9 portals
:
No Public Name
Alone
60-69 years
Reviewed: 1 year ago (19/06/2024)
Date of experience: 06/2024

Wie immer top. Danke.

Lieber Herr Baach,

vielen herzlichen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Sie Ihre Zeit bei uns genossen haben. Und wie schön zu hören, dass Sie uns immer wieder gerne besuchen.

Besuchen sie uns gerne wieder. Wir stehen Ihnen unter der Telefonnummer ++49 (0) 89 5513 7193 jederzeit zur Verfügung. Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de/

Auf unserer Homepage finden sich immer attraktive Angebote und wir bieten garantiert den besten Preis.

Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.

Beste Grüße
Excelsior by Geisel und das gesamte Team
By David
Couple
30-39 years
Reviewed: 1 year ago (18/06/2024)
Date of experience: 06/2024

Great experience overall - room felt quiet despite the place being at full capacity. Very friendly and helpful staff.

Dear Mr. Ennis,

thank you so much for your positive review.

We are thrilled to hear that you enjoyed your stay with us.

It brings us great joy to know that our efforts to provide excellent service are appreciated.

Your feedback is incredibly important to us as it helps us continually improve our offerings.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
By Ali Hamze
Alone
50-59 years
Reviewed: 1 year ago (18/06/2024)
Date of experience: 06/2024

This is a nice stylish hotel that enjoys an excellent location in central Munich. The staff are very helpful and the breakfast is excellent. The only problem I faced was the internet in my room.

Dear Mr. Hamze,

thank you so much for your positive review.

We are thrilled to hear that you enjoyed your stay with us.
We apologize for the inconvenience. Our internet had an issue, but the problem has now been resolved.

It brings us great joy to know that our efforts to provide excellent service are appreciated.

Your feedback is incredibly important to us as it helps us continually improve our offerings.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

EXCELSIOR by Geisel and the entire team
By Bitte keine Veröffentlichung u..
Alone
80+ years
Reviewed: 1 year ago (18/06/2024)
Date of experience: 06/2024

Die Anwesenheit war zu meiner Zeit geprägt vom Fußball. So mußte beim Publikum R

Lieber Herr Jacobi,

vielen herzlichen Dank für Ihre Bewertung! Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Reservierungen nehmen wir gerne unter der Telefonnummer +49 (0) 89 5513 7193 entgegen.

Oder buchen Sie ganz einfach online: https://www.excelsior-hotel.de.
Nutzen Sie dazu Ihren Buchungscode: LOYALTY und sparen Sie 10%.
Gerne dürfen Sie uns weiterempfehlen und den Code an Freunde und Bekannte weitergeben.

Geben Sie dazu den Code einfach im Buchungsprozess ein oder nennen Sie Ihren Code bei Ihrer telefonischen Reservierung.

Wir freuen uns auf ein Wiedersehen.

Beste Grüße
Excelsior by Geisel und das gesamte Team

By Werner Hutter
Couple
70-79 years
Reviewed: 1 year ago (18/06/2024)
Date of experience: 06/2024

Sehr gut, kommen wieder. Dann möchten wir ein Zimmer mit grösserem Bad.

Lieber Herr Hutter,

vielen Dank für Ihre Bewertung.

Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns so gut gefallen hat.

Feedback ist uns sehr wichtig und hilft uns, immer besser zu werden. Wenn Sie zufrieden waren, freuen wir uns über Ihre Weiterempfehlung.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen. Bitte wählen Sie ein passendes Zimmer, so dass Sie ein für Sie ausreichend großes Bad haben werden.

Unsere Reservierungsabteilung berät Sie gerne:
RESERVIERUNG +49 (0) 89 5513 7193 res.excelsior@g-ph.com

Beste Grüße

BEYOND by Geisel und das gesamte Team
No Public Name
Family
60-69 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

we paid for a "Deluxe" room. What we got was a bed and a toilet. The other people in our party had "Classic" rooms with chairs and couches, bidet, large tubs. When I asked for a different room, I was told that deluxe was about the air conditioning, not the size of the room. Would have been nice to know that before booking. The experience completely tainted my trip. I would not recommend eating at their restaurant unless you want to pay $60 Euro for boiled potatoes and asparagus.

Dear Mrs. Dineen,

thank you for taking the time to provide your feedback. We are always striving to improve our services, and your comments are invaluable to us.

We are sorry to hear that your stay did not meet your expectations. We understand your disappointment regarding the differences between room types. However, our room descriptions are clearly communicated on our website. Unfortunately, it is also not possible for us to change rooms during times when we are fully booked.

Regarding your dining experience, we would like to clarify that our dish with asparagus and boiled potatoes costs 25 euro, which is within a comparable price range for Munich. We regret if you found this to be too expensive.

Thank you for your honest feedback, and we hope you will give us another opportunity to exceed your expectations in the future.

Best regards
EXCELSIOR by Geisel and the entire team
By Billy Kiltie
Friends
50-59 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Fantastic stay and hotel.The staff were so friendly.Would love to come back one day.the onky bad thing was the football score ))).

Dear Mr. Kiltie,

thank you so much for your fantastic review!

We are delighted to hear that you had such a great stay and found our staff to be friendly. It's wonderful to know you'd love to return someday.

It's a shame about the football score, but we're keeping our fingers crossed for the next game!

If you could recommend us to others, we would greatly appreciate it.

We look forward to welcoming you back soon. On our website, you will always find great deals, and generally, you will find the best price with us.

BEYOND by Geisel and the entire team
By André Waser
Business
60-69 years
Reviewed: 1 year ago (17/06/2024)
Date of experience: 06/2024

Sehr freudlich und hilfsbereites Personal. Schöne und saubere Zimmer. Jedes Mal alles bestens.

Lieber Herr Waser,

vielen lieben Dank für Ihre Bewertung.

Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns so gut gefallen hat und wie schön, dass Sie immer gerne wieder zu uns kommen.

Feedback ist uns sehr wichtig und hilft uns, immer besser zu werden.

Sie waren zufrieden? Dann empfehlen Sie uns gerne weiter.

Und sollten Sie wieder nach München kommen, bei uns sind Sie herzlich willkommen.

Auf unserer Homepage finden sich immer attraktive Angebote und wir bieten garantiert den besten Preis.

Beste Grüße

EXCELSIOR by Geisel und das gesamte Team
By Keats
Couple
50-59 years
Reviewed: 1 year ago (16/06/2024)
Date of experience: 06/2024

It was really good. Staff was friendly.

Dear Mr. Maloy,

Thank you so much for your positive review.

We are thrilled to hear that you enjoyed your stay with us.

It brings us great joy to know that our efforts to provide excellent service are appreciated.

Your feedback is incredibly important to us as it helps us continually improve our offerings.

We would be honored if you could recommend us to your friends and family. Should you travel to Munich again, we would love to welcome you back for another wonderful stay.

On our website, you will always find great deals, and generally, you will find the best price with us.

Excelsior by Geisel and the entire team
By Stephen Dunn
Couple
60-69 years
Reviewed: 1 year ago (16/06/2024)
Date of experience: 06/2024

Excellent stay at the hotel, friendly staff and good reception and food in the restaurant. This is the third time that we have stayed here and would recommend it, however this time we had problems with housekeeping which was only completed once during our eight night stay.

Dear Mr. Dunn

thank you for taking the time to provide your feedback. We are always striving to improve our services, and your comments are invaluable to us.

We apologize for the housekeeping issue. This is not our standard, and it must have been an oversight. Please inform the reception on your next visit so we can correct the mistake immediately.

We greatly appreciate your constructive criticism and will use it to enhance the experience for all our guests. We hope to welcome you back in the future and exceed your expectations.

Best regards
Excelsior by Geisel and the entire team
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