Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,713 reviews across 9 portals
:
No Public Name
Business
60-69 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

Es fehlt leider die Bewertung des Mittagessens. Extrem kleine Portionen. Ein Witz eigentlich. Ich habe mir, wie andere Seminarteilnehmer auch, danach noch jeweils eine Minipizza besorgen müssen. An beiden Seminartagen. Das hat den Aufenthalt insgesamt getrübt.

Lieber Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ehrliches Feedback zu Ihrem Aufenthalt mitzuteilen.

Es freut uns sehr zu hören, dass Sie mit Ihrem Zimmer, der Sauberkeit und dem Service unseres Teams zufrieden waren. Ihr Lob geben wir gerne an die zuständigen Abteilungen weiter.

Gleichzeitig bedauern wir, dass die Portionsgrößen beim Mittagessen während Ihres Seminars nicht Ihren Erwartungen entsprochen haben und dies Ihr Gesamterlebnis getrübt hat. Ihr Hinweis ist für uns sehr wertvoll, da er uns hilft, unser gastronomisches Angebot kritisch zu überprüfen und besser auf die Bedürfnisse unserer Gäste auszurichten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Alone
70-79 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

I love this hotel- the location is terrific , the room was perfect, the staff extremely helpful and efficient and if I come back to Munich I would definitely stay here

Dear Guest,

Thank you so much for your wonderful feedback and the excellent review of your stay with us.

We are delighted that you were so satisfied with our hotel's central location, your room, and the service provided by our team. We especially appreciate your praise for the helpfulness and efficiency of our staff , your positive feedback is a great motivation for us.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
40-49 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

Having been to Munich, we ended up just sleeping there, and we had a great time. The staff was friendly and helpful. The room's soundproofing could be improved, especially for outside noise; you could even hear the rain tapping on something at night. Otherwise, everything was fine. The room was nice, though not huge, and the bathroom was excellent by Munich standards. The dressing room had a fridge and clothes rack. Unfortunately, there's no closet.

Dear Guest,

Thank you so much for taking the time to review your stay with us in such detail.

We are delighted to hear that you were satisfied with our friendly and helpful team, as well as the cleanliness and amenities of your bathroom. We also appreciate your praise for the dressing room and the room layout.

At the same time, we have taken note of your comments regarding the soundproofing and the lack of a wardrobe. We regret that you were disturbed by outside noise. Your feedback on the noise level and storage situation is very important to us, as it helps us to identify specific areas for improvement.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Friends
60-69 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

Lovely hotel, location excellent. Disappointed that there was no 'in room 'coffee machine . Our friends went a day before us and were also disappointed and informed us so we actually bought 2 travel kettles with us as we needed a wake up coffee/tea. The room was otherwise lovely

Dear Guest,

Thank you very much for your valuable feedback and kind words about our hotel and its excellent location. We are delighted that you felt comfortable in your room and particularly appreciated the cleanliness and service.

We regret that you missed having a coffee machine or kettle in your room during your stay. As you mentioned, our Classic single and double rooms do not have coffee machines or kettles. However, all other room categories and suites come standard with a coffee machine with a tea-brewing function. We have noted your preference in your guest file for future stays; of course, we would also be happy to advise you personally so that you can select a suitable room category.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Wienands
Business
50-59 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

Sehr gut

Sehr geehrter Wienands,

herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so positiv zu bewerten.

Wir freuen uns sehr, dass Sie mit unseren Zimmern, dem Service sowie der Sauberkeit zufrieden waren und Ihr Gesamteindruck des Hotels „sehr gut“ ist. Ihr Feedback ist für uns besonders wertvoll und motiviert unser Team, weiterhin alles für das Wohl unserer Gäste zu geben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
60-69 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

sauber und gemütlich

Lieber Gast,

vielen herzlichen Dank für Ihre freundliche Bewertung!

Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns als sauber und gemütlich empfunden haben und wir mit unserem Service sowie der Zimmerqualität überzeugen konnten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,

Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
40-49 years
Reviewed: 6 days ago (10/12/2025)
Date of experience: 12/2025

The hotel location was nice.the room and amenities were nice. However with this caliber of hotel I would expect them to have smart TVs where I could plug in my fire stick or have a tv that has Netflix or some streaming service that you could log into. me streaming service that you could log into.

Dear Guest,

Thank you for taking the time to share your feedback and for rating your stay with us.

We are delighted to hear that you enjoyed our location as well as your room and the amenities. At the same time, we truly appreciate your constructive suggestion regarding the TV setup. Your comment about having a Smart TV, the option to use a Fire TV Stick, or access streaming services like Netflix is taken very seriously, and we will gladly consider it as a valuable improvement for the future. Feedback like yours helps us continuously align our offerings with our guests’ expectations.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By Stuart Walker
Business
50-59 years
Reviewed: 1 week ago (09/12/2025)
Date of experience: 12/2025

The hotel is very comfortable, staff very helpful and friendly, and do everything possible to ensure a wonderful stay

Dear Stuart Walker,

Thank you so much for your excellent review and the wonderful words about your stay at our hotel.

We are delighted that you so positively highlighted the comfort, cleanliness, and service of our hotel. Your praise is especially motivating for our team, who are always dedicated to ensuring our guests have a thoroughly enjoyable stay.

Your recommendation is a great honor and encourages us to continue taking such good care of our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
60-69 years
Reviewed: 1 week ago (09/12/2025)
Date of experience: 12/2025

Very good. Close to subway, trains and Christmas Markets. Great breakfast and helpful staff. Would stay here again.

Dear Guest,

Thank you so much for taking the time to give us such a positive review of your stay.

We are delighted that you particularly appreciated our hotel's central location, with its proximity to public transportation and the Christmas markets. It is also wonderful confirmation that you were so satisfied with the breakfast selection and the helpfulness of our team.

Your praise is a great motivation for us to continue doing everything we can to ensure our guests have a pleasant stay.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
30-39 years
Reviewed: 1 week ago (09/12/2025)
Date of experience: 12/2025

Excellent stay in the heart of Munich.
Great position if you want to visit the main points of Munich. Since it is very close to the Hauptbanhof you can get easily everywhere, airport included.
Very vary breakfast (also vegan options), many fruits, breads, pastries, tea and coffee. Very good quality.
The only thing that was missing, was a kettle in the room in order to make hot water if you want to make a tea in the room.
Very recommended anyway, I would definitely be back.

Dear Guest,

Thank you very much for your excellent review and the detailed feedback about your stay with us. We are delighted that you particularly praised our hotel's central location, the comfortable rooms, and our diverse breakfast with its vegan options and selection of fresh products.

It is especially gratifying to hear that you felt completely at ease during your stay. We will gladly pass on your praise for the service and cleanliness to our entire team, it is a valuable motivation for our daily work.

We regret that you missed the option of making your own tea in your room. Coffee makers and kettles are indeed not available in our Classic single and double rooms. However, all other room categories, as well as our suites, are equipped with a coffee maker with a tea brewing function. We will gladly take this preference into account for your next visit and advise you on selecting a suitable room category.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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