Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,611 reviews across 9 portals
:
No Public Name
Group
70-79 years
Reviewed: 5 months ago (06/06/2025)
Date of experience: 06/2025

It was a pleasure to stay at the Hotel Geisel.

Thank you very much for your kind review. We are delighted to hear that you we could provide a pleasent stay and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
60-69 years
Reviewed: 5 months ago (06/06/2025)
Date of experience: 06/2025

My overall experience is good. The only thing was malfunctioning of WC water cleaning system. Reception fixed it once but it repeated. Apart from that everything everyone was friendly, helpful and so kind. Thank you

Thank you very much for your kind feedback and for sharing your experience with us.

We are truly pleased to hear that, overall, you had a good stay and that our team’s friendliness and helpfulness stood out to you — your kind words mean a lot to us.

Please accept our apologies for the inconvenience with the WC water cleaning system. We regret that the issue recurred despite our initial attempt to resolve it. Rest assured, we will have our technical team take a closer look to ensure it is fully corrected.

Thank you again for your valuable input. We hope to welcome you back soon and provide you with an even more seamless experience. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards from Bavaria,
The Hotel Excelsior by Geisel Team
By Sagi
Business
40-49 years
Reviewed: 5 months ago (06/06/2025)
Date of experience: 06/2025

Very nice hotel

Dear Sagi Shimon Ofir,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Alone
Reviewed: 5 months ago (05/06/2025)
Date of experience: 06/2025

Fantastic, just wish I hadn't chosen the most expensive week in Munich -- done quite by accident and look forward to coming back at a more reasonable time. Love the opera and National Theater and so much else.

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We're delighted to hear that you enjoyed your time in Munich, especially the opera and the National Theater, they truly are cultural treasures.
We’d love to welcome you back anytime!

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
40-49 years
Reviewed: 5 months ago (05/06/2025)
Date of experience: 06/2025

Das Frühstück war wie immer ein Genuss!!!

Herzlichen Dank für Ihre wunderbare Rückmeldung!

Es freut uns sehr, dass Ihnen unser Frühstück wieder so gut geschmeckt hat – Ihr Lob ist das schönste Kompliment für unser Küchenteam.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit herzlichen Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Family
50-59 years
Reviewed: 5 months ago (05/06/2025)
Date of experience: 05/2025

Great location

Thank you for your feedback for your recent stay with us.
We are delighted to hear you enjoyed our great location — it is always wonderful to know our guests appreciate being close to everything in the middle of the city center.

We look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
The Hotel Excelsior by Geisel Team
No Public Name
Business
60-69 years
Reviewed: 5 months ago (05/06/2025)
Date of experience: 06/2025

Very good

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Michelle Sceppa
Couple
60-69 years
Reviewed: 5 months ago (04/06/2025)
Date of experience: 06/2025

The bed was very comfortable

Dear Michelle,

Thank you very much for your kind feedback!

We’re delighted to hear that you found the bed so comfortable — a good night's sleep is essential, and we’re glad we could provide that for you.

We hope to welcome you back soon for another relaxing stay! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards from Munich!
The Hotel Excelsior by Geisel Team
By hoffscholte
Couple
70-79 years
Reviewed: 5 months ago (03/06/2025)
Date of experience: 05/2025

freundlich, gute service und in der nahe von ein Bahnhof

Lieber Herr Hoffscholte,

vielen Dank für Ihre positive Rückmeldung!

Es freut uns sehr zu hören, dass Sie unseren freundlichen Service und die günstige Lage in der Nähe des Bahnhofs geschätzt haben.
Ihr Lob ist für unser Team eine schöne Motivation, auch weiterhin unser Bestes zu geben, um unseren Gästen einen angenehmen Aufenthalt zu bieten.

Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit besten Wünschen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Scott Chisam
Group
70-79 years
Reviewed: 5 months ago (02/06/2025)
Date of experience: 06/2025

Excellent overall stay….EXCEPT charging a Rick Steves tour member over 600 euros for an extra night room. I understand there was a huge football (soccer) game in town but the Steve’s tour members should not have had to pay the high price. I will report this to the Rick Steves company; I would expect a refund of some sort.

Dear Scott Chisam,

Thank you for your feedback and for staying with us. We're pleased to hear that you enjoyed your overall stay.

Regarding the rate for the additional night: your booking was made independently, and the price was clearly displayed and confirmed at the time of reservation.
Due to the major city event, accommodation rates across the city were significantly elevated, and our pricing reflected this high demand.
We understand your concern, however, as the rate was accepted at the time of booking, we are unfortunately unable to offer a refund or price adjustment.
We appreciate your understanding and hope to welcome you again soon.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
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