Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,614 reviews across 9 portals
:
By Anastacia Garrett
Couple
50-59 years
Reviewed: 7 months ago (17/04/2025)
Date of experience: 04/2025

We had a fantastic stay. The hotel is in the perfect location, the rooms were beautiful and the staff went above and beyond to answer our questions and help us navigate the city. Highly recommend staying here.

Dear Ms. Garrett,

Thank you very much for your wonderful review on Customer Alliance as well as on Google! We are absolutely delighted to hear that you had such an excellent experience with us. It is fantastic to know that our staff was able to make your stay even more enjoyable and that your room met all your expectations.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
40-49 years
Reviewed: 7 months ago (16/04/2025)
Date of experience: 04/2025

We had a great stay, thank you all.

Thank you so much for your wonderful feedback! We are delighted to hear that you had a great stay with us and that you were satisfied with the room, cleanliness, and service. Your perfect score and high recommendation mean a lot to our entire team.

It would be a pleasure to welcome you back in the future, and we hope to make your next visit even more memorable. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Kind regards,
The Hotel Exelsior by Geisel Team
By Sandra
Couple
60-69 years
Reviewed: 7 months ago (16/04/2025)
Date of experience: 04/2025

Enjoyed the big room, plenty of space & decorated nicely. Found the room noisy (1st night was very noisy being a Saturday) Personally Mattress was firm which I did not like unfortunately & no kettle(I did ask at reception & they did say none in a classic room but could help out with hot water if needed)
Breakfast was excellent and very attentive staff

Dear Sandra,

Thank you very much for your valuable feedback and for taking the time to share your experience.

We are so glad to hear that you enjoyed the spacious room and our breakfast service, as well as the attentive staff. We sincerely apologize for the noise you experienced on your first night, and we completely understand how important a restful night’s sleep is to start your day off right.

Regarding the kettle, we would like to inform you that in all room categories except the Classic, we provide a coffee machine with an option for hot water, ideal for making tea. For your next stay, please don’t hesitate to contact our reservations team directly, and we would be happy to assist in selecting the room category that best suits your preferences.

We truly appreciate your comments and will continue working on ways to enhance the overall comfort for our guests. We hope to welcome you back soon and provide you with an even more enjoyable stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Kind regards and Servus from Munich,
The Hotel Excelsior by Geisel Team
By Hennen
Business
60-69 years
Reviewed: 7 months ago (15/04/2025)
Date of experience: 04/2025

Empfehlenswert

Lieber Herr Hennen,

herzlichen Dank für Ihre tolle Bewertung und Ihre Weiterempfehlung!

Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben und insbesondere mit der Sauberkeit, dem Service sowie Ihrem Zimmer so zufrieden waren.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
60-69 years
Reviewed: 7 months ago (15/04/2025)
Date of experience: 04/2025

Very satisfied and would happily return again for another stay

Thank you so much for your wonderful feedback! We are truly delighted to hear that you were very satisfied with your stay and would happily return.

It is great to see that you rated our rooms, cleanliness, and service with top marks. Our team works hard to ensure every guest feels welcome and well taken care of, so your kind words are deeply appreciated.

We are especially thrilled that you would recommend us to friends and colleagues — there's no greater compliment!

We look forward to welcoming you back soon for another memorable stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
The Hotel Excelsior by Geisel Team
No Public Name
Business
50-59 years
Reviewed: 7 months ago (14/04/2025)
Date of experience: 03/2025

Sehr freundliches hilfsbereites Personal. Das Zimmer war hübsch eingerichtet und sehr sauber. Ich habe mich sehr wohl gefühlt

Vielen herzlichen Dank für Ihre freundliche Bewertung bezüglich unseres Personals und der Sauberkeit in Ihrem Zimmer! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und sich wohl gefühlt haben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
60-69 years
Reviewed: 7 months ago (14/04/2025)
Date of experience: 04/2025

Sehr schönes, zentral gelegenes Hotel. Das Personal war durchweg freundlich und zuvorkommend. Die Zimmer waren sauber und ordentlich eingerichtet. Einziger kleiner Kritikpunkt: Im Deluxe-Doppelzimmer fehlte ein großer Ganzkörperspiegel – das wäre vielleicht eine sinnvolle Ergänzung für die Zukunft.

Vielen Dank für Ihre freundliche und positive Rückmeldung! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und sowohl unser freundliches Personal als auch die Sauberkeit und Ausstattung des Zimmers zu schätzen wussten.

Vielen Dank auch für Ihren Hinweis bezüglich des Ganzkörperspiegels. Wir verstehen, wie praktisch dieser in einem Deluxe-Zimmer sein kann, und werden Ihre Anregung in unsere Überlegungen für zukünftige Verbesserungen einfließen lassen.

Es war uns eine Freude, Sie bei uns zu begrüßen, und wir hoffen, Sie bald wieder bei uns willkommen zu heißen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Herzliche Grüße aus München,
Ihr Team des Hotel Excelsior by Geisel
By Manuel
Alone
20-29 years
Reviewed: 7 months ago (13/04/2025)
Date of experience: 03/2025

As a former Hotel Manager for luxury hotels I have to say my opinion about it. The hotel itself it's really clean and I like the style. But it's unacceptable that in 2025 such an expensive hotel has these old facilities. Old plugs, no usb chargers, old tv (not smart tv), phone not working and old heating system. Adding to that, since my room was located on the busy Bayernstrasse, it was very poor isolated and on a Saturday night I haven't slept at all because of people shouting.
But what mostly really concerns me, is that nowadays we still have hotels in the world that provide single-use plastic toiletries. Everything was in small plastic bottles, from the shampoo to the conditioners, and i can't imagine the waste that creates all these stuff. It's a very nice hotels, but it needs a lot of improvements.
So if I have to to make an average of ranks between everything I said, overall the hotel deserves a 5/6 out of 10.

Dear Manuel,

Thank you for sharing your valuable feedback.
We truly appreciate your insights, especially considering your experience as a former hotel manager for luxury properties.

We are glad that you liked the cleanliness and style of the hotel. However, we also want to acknowledge the points you raised regarding the outdated facilities in your room. We understand the importance of offering modern amenities, and we are actively working on upgrading certain aspects of our rooms, including electrical outlets, TV systems, and other in-room technology, to better meet the expectations of our guests. Should we plan a renovation in the future, rest assured that these areas will be a key focus.

Regarding the noise issue from Bayerstrasse, we sincerely apologize for the disruption. We understand how important a peaceful environment is for a good night's rest. We are continuously reviewing ways to enhance soundproofing in our rooms and will also place a key focus on this matter fur future improvements.

Furthermore, we share your concerns about single-use plastics. As a hotel, we are committed to reducing our environmental impact, and your feedback regarding toiletries made from plastic is invaluable. We are in the process of transitioning to more sustainable alternatives, such as refillable dispensers and eco-friendly products, and your comments will certainly help us prioritize this shift.

Once again, thank you for your constructive criticism. We will take all of your suggestions into consideration as we continue to improve our services and amenities. We hope you will consider staying with us again in the future and give us the opportunity to better meet your expectations. . To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Best regards and Servus from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Couple
50-59 years
Reviewed: 7 months ago (12/04/2025)
Date of experience: 04/2025

excellent

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had an excellent stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Debby Greig
50-59 years
Reviewed: 7 months ago (12/04/2025)
Date of experience: 04/2025

Great hotel and location ! Some building work going on in the area but didn’t disturb us. Friendly staff too

Dear Mrs. Greig,

Thank you very much for your kind review regarding our location and our staff. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
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