Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,823 reviews across 9 portals
:
By Yumiko
Couple
50-59 years
Reviewed: 7 months ago (09/07/2025)
Date of experience: 07/2025

Very strange that the hotel is 4 stars.No stars needed for this hotel. No air conditioning hotel must not be called a hotel in a famous city.Only one electric fan in the room.One big window but cannot open more than 2 centimeters.Imagine you’re in a hot Sauna in the mid summer.It was just like that. The hotel seems to be proud of the fact that it has no air conditioning.
I would not choose or recommend EXCELSIOR BY GEISEL hotel for others.
Never ever!

Dear Yumiko,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced.

Certainly, we strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short in your case. Your comments have been taken very seriously.

We are sorry to hear that you were dissatisfied with the lack of air conditioning in your room. For your next stay, we recommend booking one of our categories with air conditioning, such as our Deluxe, Premium, or Alpine rooms, all of which are equipped with air conditioning.

We appreciate your feedback, as it helps us to continuously improve. Thank you again for bringing this to our attention. We would be delighted to have the opportunity to welcome you again and provide you with a much-improved hotel experience next time. Please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By Roni
Couple
50-59 years
Reviewed: 7 months ago (09/07/2025)
Date of experience: 07/2025

Great location to walk to everything. The room was very nice and the service was great.

Thank you very much for your kind review regarding the location of our hotel. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Eric Dancer
Business
50-59 years
Reviewed: 7 months ago (08/07/2025)
Date of experience: 07/2025

Really good experience. I was offered a complementary upgrade to a room with air-con due to the weather. Great hotel and a good location.

Dear Mr. Dancer,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback regarding our hotel and the location.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Yeiji Kim
Couple
30-39 years
Reviewed: 7 months ago (08/07/2025)
Date of experience: 07/2025

Very gorgeous room but without ac however it's fine with window open. Service was great and 10euro green voucher was wonderful!

Dear Ms Kim,

Thank you very much for your positive review.
For your next stay, we recommend booking one of our categories with air conditioning, such as our Deluxe, Premium, or Alpine rooms, all of which are equipped with air conditioning.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Group
60-69 years
Reviewed: 7 months ago (07/07/2025)
Date of experience: 06/2025

We enjoyed our stay at the hotel, especially after an upgrade to a deluxe room with air conditioning because it was very hot in Munich while we were there. One problem we had was the drive to the hotel was extremely challenging. Evev Google map had difficulty guiding us to the hotel. I am not sure there is anything g the hotel management can do for that.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Business
40-49 years
Reviewed: 7 months ago (07/07/2025)
Date of experience: 07/2025

It's a nice hotel with good service. However, nowadays not having air conditioning in all the rooms seems a little out of date. The carpets on the way up to the room were also a bit shabby and the bathroom need renovating, it isn't comfortable to shower in.

Thank you very much for your kind review.
We are delighted that you have given our service and the hotel as a whole such a positive review. Your praise is a valuable recognition for our team.

At the same time, we take your comments about the condition of the carpets and the bathroom very seriously. We understand that comfort and the condition of the facilities are crucial to your well-being. Your feedback gives us important pointers for working on specific improvements and further developing the standard of our hotel.

We are also sorry to hear that you were dissatisfied with the lack of air conditioning in your room. For your next stay, we recommend booking one of our categories with air conditioning, such as our Deluxe, Premium, or Alpine rooms, all of which are equipped with air conditioning.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team

No Public Name
Business
60-69 years
Reviewed: 7 months ago (07/07/2025)
Date of experience: 07/2025

Wie immer sehr gepflegt, stilvoll und elegant. Qualitativ auf hehem Niveau.

Vielen herzlichen Dank für Ihre freundliche Bewertung!

Es freut uns sehr, dass Sie unser Haus wieder als gepflegt, stilvoll und elegant erlebt haben und die Qualität auf hohem Niveau schätzen. Ihr positives Feedback zu Zimmer, Sauberkeit und Service ist für unser gesamtes Team eine große Motivation.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
50-59 years
Reviewed: 7 months ago (07/07/2025)
Date of experience: 07/2025

sehr schönes Hotel im Zentrum von München!

Vielen herzlichen Dank, dass Sie sich die Zeit für Ihre wunderbare Bewertung genommen haben! Es freut uns sehr, dass Sie mit unserem Hotel zufrieden waren.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Hendrik Gienow
Couple
60-69 years
Reviewed: 7 months ago (07/07/2025)
Date of experience: 07/2025

Hervorragende Lage in unmittelbarer Nähe zu Hauptbahnhof und Karlsplatz. Freundlicher Empfang und zügiger Check-in. Komfortable Zimmer mit Klimaanlage. Sehr gutes Frühstück. Restaurant Vinothek mit Atmosphäre und Charme, hervorragendem Essen, attraktiver Weinauswahl und tadellosem Service. Für uns eine der besten Adressen in München.

Lieber Herr Gienow,

herzlichen Dank für Ihre ausführliche und äußerst positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus.

Es freut uns besonders, dass Sie die zentrale Lage zwischen Hauptbahnhof und Karlsplatz, den freundlichen Empfang sowie den reibungslosen Check-in als so angenehm empfunden haben. Schön, dass Sie sich in unseren komfortablen, klimatisierten Zimmern wohlgefühlt und unser Frühstück genießen konnten.

Ihre lobenden Worte über unsere Vinothek freuen uns sehr. Es ist wunderbar zu hören, dass sowohl die Atmosphäre, die Auswahl an Speisen und Weinen als auch der Service Ihre Erwartungen rundum erfüllen konnten. Solches Feedback ist für unser gesamtes Team eine große Motivation.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Business
60-69 years
Reviewed: 7 months ago (07/07/2025)
Date of experience: 07/2025

Die Alpin-Zimmer sind hervorragend

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie mit unseren Alpinzimmern so zufrieden sind.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
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