Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,615 reviews across 9 portals
:
By Wael Al Skaf
Business
40-49 years
Reviewed: 7 months ago (02/04/2025)
Date of experience: 01/2025

Super

Dear Mr. Al Skaf,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

Should your travels bring you back to Munich, we would be honored to welcome you again. You can make a reservation by calling us at +49 (0) 89 55137 8193 or conveniently book online at https://www.excelsior-hotel.de.

As a token of our appreciation, we invite you to use the booking code: LOYALTY to receive a 10% discount on your next stay. Please feel free to share this code with friends and acquaintances. It can be applied during the online booking process or mentioned when reserving by phone.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Uta Klemm
Business
50-59 years
Reviewed: 7 months ago (02/04/2025)
Date of experience: 04/2025

Zimmer zum Hinterhof sehr laut (Geräusche von Klimaanlagen o. Ä.), hört man die ganze Nacht, kurz nach Mitternacht (wahrscheinlich nach Schließung der Bar) werden dann Flaschen in Kästen auf dem Hinterhof lautstark einsortiert

Liebe Frau Klemm,

vielen herzlichen Dank, dass Sie sich die Zeit für Ihre Bewertung genommen haben.
Es tut uns sehr leid zu hören, dass Sie durch die Geräusche in der Nacht gestört wurden.
Wir haben dies bereits an unsere Kollegen weitergegeben, sodass dies in Zukunft hoffentlich nicht mehr vorkommen wird.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Couple
30-39 years
Reviewed: 7 months ago (02/04/2025)
Date of experience: 04/2025

Everything was perfect, the hotel was very comfortable, the breakfast was excellent.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.
Thank you also for your wonderful feedback regarding our breakfast buffet.

Should your travels bring you back to Munich, we would be honored to welcome you again. You can make a reservation by calling us at +49 (0) 89 55137 8193 or conveniently book online at https://www.excelsior-hotel.de.

As a token of our appreciation, we invite you to use the booking code: LOYALTY to receive a 10% discount on your next stay. Please feel free to share this code with friends and acquaintances. It can be applied during the online booking process or mentioned when reserving by phone.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By J Joyce
Couple
50-59 years
Reviewed: 7 months ago (01/04/2025)
Date of experience: 03/2025

Excellent! The staff was amazing and the hotel itself was lovely and full of Bavarian charm.

Dear Mrs. Joyce,

Thank you very much for your positive review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

Should your travels bring you back to Munich, we would be honored to welcome you again. You can make a reservation by calling us at +49 (0) 89 55137 8193 or conveniently book online at https://www.excelsior-hotel.de.

As a token of our appreciation, we invite you to use the booking code: LOYALTY to receive a 10% discount on your next stay. Please feel free to share this code with friends and acquaintances. It can be applied during the online booking process or mentioned when reserving by phone.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Steve Pelletier
Couple
60-69 years
Reviewed: 7 months ago (01/04/2025)
Date of experience: 03/2025

Very good, staff was very accommodating getting us into our room early after.

Dear Mr. Pelletier,

Thank you very much for your wonderful review regarding our staff. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

Should your travels bring you back to Munich, we would be honored to welcome you again. You can make a reservation by calling us at +49 (0) 89 55137 8193 or conveniently book online at https://www.excelsior-hotel.de.

As a token of our appreciation, we invite you to use the booking code: LOYALTY to receive a 10% discount on your next stay. Please feel free to share this code with friends and acquaintances. It can be applied during the online booking process or mentioned when reserving by phone.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Family
40-49 years
Reviewed: 7 months ago (01/04/2025)
Date of experience: 03/2025

Hotel is very closed to Karlplatz. Hotel's location is very good. Hotel's breakfast is very delicious. Thanks for everyting.

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback regarding the location of our hotel and also our breakfast buffet.

We sincerely look forward to welcoming you again in the future.
You can make a reservation by calling us at +49 (0) 89 55137 8193 or conveniently book online at https://www.excelsior-hotel.de.

As a token of our appreciation, we invite you to use the booking code: LOYALTY to receive a 10% discount on your next stay. Please feel free to share this code with friends and acquaintances. It can be applied during the online booking process or mentioned when reserving by phone.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
No Public Name
Business
60-69 years
Reviewed: 7 months ago (31/03/2025)
Date of experience: 03/2025

Super, wie immer!

Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie wie immer einen angenehmen Aufenthalt bei uns hatten.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Amir
Couple
40-49 years
Reviewed: 7 months ago (31/03/2025)
Date of experience: 03/2025

Very positive.
It was a bit noisy in the room.
We didn't have coffe and tea in the room.

Dear Amir,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We are sorry to hear that you were unhappy with the missing of a coffee machine or kettle in your room. Please note that our Classic Single and Classic Double rooms do not include these amenities.
We are pleased to inform you that all other room categories, as well as our suites, are equipped with a coffee machine that includes a brewing function for teas. For your next stay, you are welcome to book a room category that features this amenity.

Additionally, we have noted your preference in your guest profile for future reference.

Should your travels bring you back to Munich, we would be honored to welcome you again. You can make a reservation by calling us at +49 (0) 89 55137 8193 or conveniently book online at https://www.excelsior-hotel.de.

As a token of our appreciation, we invite you to use the booking code: LOYALTY to receive a 10% discount on your next stay. Please feel free to share this code with friends and acquaintances. It can be applied during the online booking process or mentioned when reserving by phone.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,
The Hotel Excelsior by Geisel Team
By Andrea Gabriel
Couple
50-59 years
Reviewed: 7 months ago (31/03/2025)
Date of experience: 03/2025

Sehr schönes Hotel und super Personal.

Liebe Frau Gabriel,

vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und so zufrieden mit unserem Personal waren.
Wir freuen uns sehr, dieses Feedback an unsere Kollegen weiterzugeben.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Ulrike
Friends
60-69 years
Reviewed: 7 months ago (31/03/2025)
Date of experience: 03/2025

Gute Lage - freundliches Personal - Frühstück war nicht so toll

Liebe Ulrike,

vielen lieben Dank, dass Sie sich die Zeit für Ihre Bewertung genommen haben. Es freut uns sehr zu hören, dass Sie mit der Lage und unserem freundlichen Personal zufrieden waren.
Es tut uns leid, dass das Frühstück nicht Ihren Erwartungen entsprochen hat.
Teilen Sie uns gerne beim nächsten mal mit, was genau nich Ihren Erwartugen entsprochen hat, sodass wir dieses Feedback an unsere Kollegen weitergeben können.

Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Wir freuen uns auf ein baldiges Wiedersehen.

Mit besten Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
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