Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,823 reviews across 9 portals
:
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (08/01/2026)
Date of experience: 01/2026

Bella

Dear Guest,

Thank you for taking the time to share your impressions with us.

We are delighted that you enjoyed your stay overall. We greatly appreciate your feedback regarding the room, cleanliness, and service, and see it as an important incentive to continuously improve our services.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Family
50-59 years
Reviewed: 4 weeks ago (07/01/2026)
Date of experience: 01/2026

It was a wonderful experience right in the heart of Munich!

Dear Guest,

Thank you so much for your wonderful feedback and the excellent review of your stay at our hotel.

We are delighted to read that you thoroughly enjoyed your time with us in the heart of Munich. We especially appreciate your outstanding feedback regarding our rooms, cleanliness, and service. Your praise confirms the dedication of our entire team to providing our guests with a truly special experience.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (07/01/2026)
Date of experience: 01/2026

Satisfactory

Dear Guest,

Thank you for taking the time to review your stay with us.

We are delighted to read that you were satisfied with the room, the cleanliness, and our service. Your feedback is valuable confirmation and encourages us to continue providing our guests with a pleasant stay.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Paula
Family
30-39 years
Reviewed: 4 weeks ago (07/01/2026)
Date of experience: 01/2026

El hotel se encontraba muy cerca de la estación de tren. A unos pocos metros. Para ir al centro se debía caminar unos 5 minutos. A unos 100mts se encontraba la salida principal de los buses de turismo, que permitía recorrer toda la ciudad. El personal de recepción muy atento, llegamos 2hs antes del horario establecido para hacer el check in y nos entregaron la habitación sin problema. La habitación era muy linda y enorme.

Dear Paula,

Thank you so much for your detailed and extremely positive feedback about your stay with us.

We are delighted to read that you appreciated our hotel's ideal location. Your kind words about your room and our flexible and attentive reception also mean a great deal to us and confirm our commitment to ensuring every guest has a pleasant arrival, even if it's earlier than planned.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Alone
40-49 years
Reviewed: 5 weeks ago (05/01/2026)
Date of experience: 12/2025

The bets experience ever. People in the front desk always very friendly and helpful.

Dear Guest,

Thank you so much for your wonderful feedback and the excellent review of your stay at our hotel.

We are delighted to hear that you felt completely at ease with us. We especially appreciate your praise for the friendliness and helpfulness of our reception team and will gladly pass on this compliment to all our staff.

We also thank you for your outstanding rating of the rooms, cleanliness, and service. Your satisfaction is the greatest reward for our daily work.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Fred
Family
50-59 years
Reviewed: 5 weeks ago (04/01/2026)
Date of experience: 01/2026

Good hotel would stay again, cleaning was a little shabby, no vacuum or change of bed sheets on 6 day stay - only part that could improve, otherwise very hospitable and responsive staff and good accomodation.

Dear Fred,

Thank you so much for taking the time to review your stay with us in such detail.

We are delighted that you highlighted the hospitality of our staff and the quality of the accommodation. Your praise regarding the helpfulness and responsiveness of our team is a valuable compliment that we are happy to pass on.

At the same time, we regret that you were not entirely satisfied with the daily cleaning and linen changes during your six-day stay. We take your feedback regarding cleanliness very seriously, as our goal is always to provide a thoroughly pleasant and well-maintained environment for our guests. Please note that our Housekeeping or Reception team is always happy to assist with requests such as changing bed linens or additional cleaning, and guests are welcome to contact us at any time during their stay for these services. We will also carefully evaluate your comments internally to further optimize our service.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
No Public Name
Family
30-39 years
Reviewed: 5 weeks ago (04/01/2026)
Date of experience: 01/2026

Rudeness on the phone and at reception. I requested a special service: early check-in at 1:00 p.m. instead of 3:00 p.m., as I was traveling with my children and had called in advance to ask about this possibility. The person who answered the phone, a woman, kept me on the line for over 15 minutes only to tell me she could not assure anything.

When I later arrived at the hotel, Julian came to the counter, clearly aware that I had already called, yet acted with a poker face and stated that nothing could be done. He did not offer any flexibility or even basic courtesy, and only after I asked for solutions did he suggest paying for an upgrade to access the room earlier.

Considering the circumstances — traveling with children and the fact that several hotel services, including the restaurant, were closed — this flexibility could reasonably have been offered without an extra charge. The overall handling of the situation felt dismissive and unnecessarily rigid.

Dear Guest,

Thank you for taking the time to share your feedback.

We would like to point out that our guaranteed check-in time is 3:00 p.m. At the time of your arrival, unfortunately no room was yet available in the room category you had booked. Early check-in requests are always subject to availability and cannot be guaranteed in advance. Please note that whenever rooms are ready before 3:00 p.m., we are happy to provide an early check-in free of charge.

We regret any inconvenience this may have caused and appreciate your understanding of these operational constraints. Your comments have been noted and will be reviewed internally.

Kind regards,

The Hotel Excelsior by Geisel Team
By Janet landman
Family
50-59 years
Reviewed: 5 weeks ago (03/01/2026)
Date of experience: 01/2026

Mooi hotel, goede locatie dicht bij het winkel gebied, goede sfeer, geweldig service gericht personeel! Bedden zijn goed! In de kamers is overal in voorzien. Zeker het terugkomen waard!

Dear Janet Landman,

Thank you so much for your wonderful review and kind words about your stay with us.

We are delighted to read that you were impressed by our hotel's central location, the pleasant atmosphere, and the room amenities. We especially appreciate your praise of our service team, who are always dedicated to ensuring our guests have an unforgettable stay.

The fact that you felt comfortable in our beds and described your stay as a complete success is the greatest compliment we could receive. We truly value your positive feedback and your willingness to recommend our hotel.
We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
No Public Name
Family
40-49 years
Reviewed: 5 weeks ago (02/01/2026)
Date of experience: 12/2025

great location, clean, bavarian style

Dear Guest,

Thank you so much for taking the time to review your stay with us.

We are delighted to read that you particularly appreciated our central location, the cleanliness, and the Bavarian style of our hotel. Your positive feedback regarding the room and service is also a valuable affirmation for our entire team.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Felix
Couple
30-39 years
Reviewed: 5 weeks ago (02/01/2026)
Date of experience: 12/2025

Excellent experience overall, with enthusiastic young chaps at the reception. Bedding has been very comfortable and rooms are cozy and nicely decorated too. Beautiful Christmas decorations at the front door and in the lobby. Wifi has been weak and patchy in some rooms, especially near the hotel next door.

Dear Felix,

Thank you so much for your wonderful feedback and excellent review of your stay with us.

We are delighted to read that you felt completely at ease during your stay. We especially appreciate your kind words about our reception team, our rooms, and the comfort of our beds. We will also gladly pass on your appreciation for the festive Christmas decorations in the entrance area and lobby to our team.

Regarding your feedback about the Wi-Fi connection, we apologize for any inconvenience you experienced. Your feedback is very helpful in making improvements and ensuring an even more pleasant stay for our guests.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
Back to Top CERTIFICATE what's this?