Excelsior by Geisel hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,824 reviews across 9 portals
:
No Public Name
Business
40-49 years
Reviewed: 8 months ago (05/06/2025)
Date of experience: 06/2025

Das Frühstück war wie immer ein Genuss!!!

Herzlichen Dank für Ihre wunderbare Rückmeldung!

Es freut uns sehr, dass Ihnen unser Frühstück wieder so gut geschmeckt hat – Ihr Lob ist das schönste Kompliment für unser Küchenteam.

Wir freuen uns schon jetzt auf Ihren nächsten Besuch! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit herzlichen Grüßen aus München,
Ihr Team des Hotel Excelsior by Geisel
No Public Name
Family
50-59 years
Reviewed: 8 months ago (05/06/2025)
Date of experience: 05/2025

Great location

Thank you for your feedback for your recent stay with us.
We are delighted to hear you enjoyed our great location — it is always wonderful to know our guests appreciate being close to everything in the middle of the city center.

We look forward to welcoming you back for another wonderful stay. To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards,
The Hotel Excelsior by Geisel Team
No Public Name
Business
60-69 years
Reviewed: 8 months ago (05/06/2025)
Date of experience: 06/2025

Very good

Dear Guest,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Michelle Sceppa
Couple
60-69 years
Reviewed: 8 months ago (04/06/2025)
Date of experience: 06/2025

The bed was very comfortable

Dear Michelle,

Thank you very much for your kind feedback!

We’re delighted to hear that you found the bed so comfortable — a good night's sleep is essential, and we’re glad we could provide that for you.

We hope to welcome you back soon for another relaxing stay! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Warm regards from Munich!
The Hotel Excelsior by Geisel Team
By hoffscholte
Couple
70-79 years
Reviewed: 8 months ago (03/06/2025)
Date of experience: 05/2025

freundlich, gute service und in der nahe von ein Bahnhof

Lieber Herr Hoffscholte,

vielen Dank für Ihre positive Rückmeldung!

Es freut uns sehr zu hören, dass Sie unseren freundlichen Service und die günstige Lage in der Nähe des Bahnhofs geschätzt haben.
Ihr Lob ist für unser Team eine schöne Motivation, auch weiterhin unser Bestes zu geben, um unseren Gästen einen angenehmen Aufenthalt zu bieten.

Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen! Nutzen Sie hierfür gern den Code LOYALTY für Ihre nächste Buchung um 10% zu sparen und kontaktieren Sie uns telefonisch unter +49 (0) 89 55137 8193 oder buchen Sie online unter: www.excelsior-hotel.de

Mit besten Wünschen aus München,
Ihr Team des Hotel Excelsior by Geisel
By Scott Chisam
Group
70-79 years
Reviewed: 8 months ago (02/06/2025)
Date of experience: 06/2025

Excellent overall stay….EXCEPT charging a Rick Steves tour member over 600 euros for an extra night room. I understand there was a huge football (soccer) game in town but the Steve’s tour members should not have had to pay the high price. I will report this to the Rick Steves company; I would expect a refund of some sort.

Dear Scott Chisam,

Thank you for your feedback and for staying with us. We're pleased to hear that you enjoyed your overall stay.

Regarding the rate for the additional night: your booking was made independently, and the price was clearly displayed and confirmed at the time of reservation.
Due to the major city event, accommodation rates across the city were significantly elevated, and our pricing reflected this high demand.
We understand your concern, however, as the rate was accepted at the time of booking, we are unfortunately unable to offer a refund or price adjustment.
We appreciate your understanding and hope to welcome you again soon.

To make your next stay even more enjoyable, please feel free to call us at +49 (0) 89 55137 8193 or book online at www.excelsior-hotel.de using the booking code LOYALTY to enjoy a 10% discount on a future reservation. It would be our pleasure to welcome you back in the future and exceed your expectations.

Best regards from Munich,

The Hotel Excelsior by Geisel Team
By Alina Sanchez
Couple
70-79 years
Reviewed: 8 months ago (02/06/2025)
Date of experience: 05/2025

Very nice room. Good shower. Close location.

Dear Ms. Sanchez,

Thank you very much for your kind review.

We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.
We're delighted to hear that you enjoyed the room, the shower, and our convenient location.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Lynne Harris
Family
80+ years
Reviewed: 8 months ago (02/06/2025)
Date of experience: 05/2025

The staff were very professional, helpful and pleasant throughout the hotel. Great location near the railway station.

Dear Lynne Harris,

Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback.

We're delighted to hear that you enjoyed our central location and that our team made such a positive impression.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Lucia Sanchez Llorente
Alone
70-79 years
Reviewed: 8 months ago (01/06/2025)
Date of experience: 05/2025

I had a wonderful experience. Thank you

Dear Mrs. Sanchez Llorente,

Thank you very much for your kind review. We are delighted to hear that you had a wonderful stay with us and appreciate your positive feedback.

We hope to welcome you back soon for another enjoyable stay. To save 10% on a future reservation, feel free to call us at +49 (0) 89 55137 8193 or simply book online at www.excelsior-hotel.de using the booking code: LOYALTY.

We sincerely look forward to welcoming you again in the future.

Best regards from Munich

The Hotel Excelsior by Geisel Team
By Ian
Family
Reviewed: 8 months ago (31/05/2025)
Date of experience: 05/2025

Great stay, all staff helpful and responsive to any requests.

Room was lovely and well maintained.

Breakfast was good, again staff were quick with orders.

Dear Ian,

Thank you very much for your positive feedback!

We’re delighted to hear that you enjoyed your stay with us and found our staff helpful and attentive to your requests. It’s wonderful to know that your room was comfortable and well maintained. We’re also pleased that you liked our breakfast service and appreciated the promptness of our team.

We look forward to welcoming you again soon! To enjoy a 10% discount on your next booking, you can reach us at +49 (0) 89 55137 8193 or easily book online at www.excelsior-hotel.de with the code: LOYALTY.

Kind regards,
The Hotel Exelsior by Geisel Team
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