By Robert Westenberger
Family
50-59 years
Reviewed:
5 weeks ago
(26/12/2025)
Date of experience:
12/2025
No Public Name
Couple
50-59 years
Reviewed:
6 weeks ago
(25/12/2025)
Date of experience:
12/2025
By Alexander
Business
40-49 years
Reviewed:
6 weeks ago
(24/12/2025)
Date of experience:
12/2025
No Public Name
Business
50-59 years
Reviewed:
6 weeks ago
(23/12/2025)
Date of experience:
12/2025
By Maximilian Fuchs
Business
30-39 years
Reviewed:
6 weeks ago
(23/12/2025)
Date of experience:
12/2025
No Public Name
Family
30-39 years
Reviewed:
6 weeks ago
(23/12/2025)
Date of experience:
12/2025
By Yasmine
Family
40-49 years
Reviewed:
6 weeks ago
(23/12/2025)
Date of experience:
12/2025
No Public Name
Alone
60-69 years
Reviewed:
6 weeks ago
(23/12/2025)
Date of experience:
12/2025
No Public Name
Couple
60-69 years
Reviewed:
6 weeks ago
(21/12/2025)
Date of experience:
12/2025
By Serkan yulaf
Family
40-49 years
Reviewed:
6 weeks ago
(20/12/2025)
Date of experience:
12/2025
Ypur hotel is beautiful and in a convenient loxation.
Sadly your front desk manager Justin or Johanne? Was rude and picked a fighr with me after I paid.
That is inexcusable. I am disappointed our stay ended on a sour note.
Kindly,
Robert Westenberger
Thank you for taking the time to share your feedback.
We are glad to hear you enjoyed our beautiful hotel and its convenient location, as well as the services we provide to make our guests feel comfortable and welcome.
Regarding the incident at check-out, we sincerely regret that your experience with our front desk staff left you feeling upset. Our team strives to handle every situation professionally and respectfully, and we take all concerns seriously. We aim to provide a positive experience for all guests, including clear communication regarding hotel policies.
We appreciate your comments and will review this matter internally to ensure continuous improvement.
Kind regards from Munich,
Your Team at Hotel Excelsior by Geisel