Expo Tower Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 7,062 reviews across 9 portals
:
By Tommaso
Reviewed: 3 years ago (09/07/2023)
Date of experience: 07/2023

Sufficente

Dear Tommaso,
Thank you for your feedback. We appreciate knowing that your experience was sufficient. We strive to provide a comfortable and satisfactory stay for all our guests.
We value your feedback and hope to have the opportunity to welcome you back again.

Kind Regards,
Gergely Szlama
Front Office Manager
By Miąsko
Reviewed: 3 years ago (02/07/2023)
Date of experience: 07/2023

Bardzo przyjemny pobyt, wspaniała i bardzo miła obsługa.

Dear Miasko,

We're thrilled to hear that you had a very pleasant stay and that you found our service to be great and very friendly. Thank you for your positive feedback.
Thank you for your valuable review, and we hope to welcome you back for another enjoyable stay in the future.

Kind Regards,
Gergely Szlama
Front Office Manager
By Luca
Reviewed: 3 years ago (28/06/2023)
Date of experience: 06/2023

Never again in this hotel. For the price I've paid is totally an awful experience. It's not even located in city center and the route to train station during night is also dangerous.

Dear Luca,

We are sorry to hear that your experience at our hotel did not meet your expectations. We apologize if there was any confusion regarding the location of our hotel. However, We would like to clarify that we do not advertise ourselves as being located in the city center. You can find our location and all the informations about our hotel online.

Regarding the route to the train station, we would like to assure you that we are not aware of any safety concerns along the way, not even during the night.

We apologize for any inconvenience you may have experienced during your stay, and we appreciate your feedback.

We value your feedback and would appreciate the opportunity to address your concerns.

Kind Regards,,
Gergely Szlama
Front Office Manager
No Public Name
Reviewed: 3 years ago (28/06/2023)
Date of experience: 06/2023

un buon servizio di pulizia personale cordiale e disponibile

No Public Name
Reviewed: 3 years ago (27/06/2023)
Date of experience: 06/2023

Nie mehr.

No Public Name
Reviewed: 3 years ago (26/06/2023)
Date of experience: 06/2023

Ein Trauerspiel ist das WLan Netz. Unter 10 mbit/s mit zahllosen kurzen Unterbrechungen.

By Durdina
Reviewed: 3 years ago (26/06/2023)
Date of experience: 06/2023

Guest has not commented on review

By paul leys
Reviewed: 3 years ago (26/06/2023)
Date of experience: 06/2023

ok, but skybar was closed early and not possible to get a sandwich or bread pakket for early leave to airport, overall very nice reception, and good will to take action

Dear paul leys,

Thank you for your feedback. We're glad to hear that you had a positive experience with our reception team.
We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

Kind Regards,
Gergely Szlama
Front Office Manager
By paolo anthoni ficorilli
Reviewed: 3 years ago (25/06/2023)
Date of experience: 06/2023

hotel accogliente e personale molto professionale lo consiglierei

By Terry
Reviewed: 3 years ago (19/06/2023)
Date of experience: 06/2023

The hotel was generally good and I have no complaints. However, the Sky bar closed too early. During exhibitions, I usually make worthwhile business in the bar after the show and there was not that opportunity because the bar was closed. I was disappointed that I could not add the cost of extras to my room bill and a very simple service would be to have a weighing scales at reception to weigh luggage in preparation for the return journey.
I could not make the air conditioning work and consequently, the room was too hot at 26*

Dear Terry,

Thank you for taking time to share your thoughts about your recent stay. I am so sorry that you were not completely statisfied with your experience in our hotel.
I wish you had asked the reception team for helo to solve your issues with the AC, they could have helped your right away.

It would be an honor for us to host you again soon in our hotel.

Kind regards,
Gergely Szlama
Front Office Manager
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