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Public Reviews Score
90%

"Very satisfied"

Based on 889 reviews
:
No Public Name
Friends
30-39 years
Reviewed: 1 year ago (08/04/2025)
Date of experience: 04/2025

Great staff and location!

Dear Guest, We thank you for having shared your positive impressions about your last stay with us. Glad to read that we met your expectations and above in giving us the maximum of points. If I may ask to post the same comment with the 5 bubbles on Tripadvisor this will help us a lot to improve and hold a nice ranking on international level. Best regards, Carlo Cravat
By Roberto
Couple
60-69 years
Reviewed: 1 year ago (05/04/2025)
Date of experience: 04/2025

È la seconda volta che alloggiamo in questo hotel e anche questa volta siamo rimasti molto soddisfatti

Dear Guest, Thank you for your positif feedback. Glad to read that my team did reach your expectations. Best regards, Carlo Cravat
By Luiz Guilherme Sampaio
Family
60-69 years
Reviewed: 1 year ago (04/04/2025)
Date of experience: 04/2025

Maravilhosa!!! A atendente Laís fez a diferença na recepção, nos atendeu muito bem.

Dear Guest, Great to read that you had a marvelous time with us. Can we ask you to post the same comment on Tripadvisor with 5 bubbles. Best regards, Carlo Cravat
No Public Name
Business
50-59 years
Reviewed: 1 year ago (03/04/2025)
Date of experience: 04/2025

Dommage pour le bruit dans la chambre côté route

Cher client, Merci pour vos remarques. Oui, être au centre ville n'a pas que des avantages comme la proximité des restaurants, de la vieille ville avec ses bars mais aussi peut de temps en temps être plus bruyant. Bien à vous, Carlo Cravat
By Dean Roach
Family
60-69 years
Reviewed: 1 year ago (01/04/2025)
Date of experience: 03/2025

A lovely stay in a traditional hotel. The bar was very plesent with friendly and knowlegable staff.

Dear Guest, We thank you for your positive remarks, especially about my bar staff. Best regards, Carlo Cravat
By Geert Martens
Couple
60-69 years
Reviewed: 1 year ago (31/03/2025)
Date of experience: 03/2025

Fijne ervaring, vriendelijk personeel, lekker en voldoende gevarieerd ontbijt en al zeker een TOP locatie

Dear Guest, We thank you for having taken the time to comment your last stay with us. Best regards, Carlo Cravat
By Amit Choudhary
Business
40-49 years
Reviewed: 1 year ago (31/03/2025)
Date of experience: 03/2025

my stay in Grand Chevat - toilet sanitary was in bad state, urgent need to work on the plumbing and doors. the door locks were not working right. the shower handle was almost on the verge of collapsing. why not do a total renovation of the place such a historic and excellent property going to waste.

Dear Guest, We thank you for letting us know the maintenance issue. Best regards, Carlo Cravat
By Luiz Goulart
Couple
30-39 years
Reviewed: 1 year ago (31/03/2025)
Date of experience: 03/2025

Very comfortable and definitely will be back.

Dear Guest, It is always nice to read such nice and friendly posts and glad that my team and hotel met your expectations. Thank you for giving us 100% of the points. May I ask you to post the same with 5 bubbles on Tripadvisor. Best regards, Carlo Cravat
No Public Name
Business
60-69 years
Reviewed: 1 year ago (26/03/2025)
Date of experience: 03/2025

The hotel is dilapidated and needs renovations. The room and the bathroom are old. Televisión was not working.
Bad experience

Dear Guest, Sorry that you did not chose the right hotel, please see the rest of my answer on Booking as you took the time to share your negative impression on some different channels. Great that you have so much time to do this. Best regards, Carlo Cravat
By Patricia
Couple
60-69 years
Reviewed: 1 year ago (25/03/2025)
Date of experience: 03/2025

lamentablemente estaban filmando (no se si una pelicula) por lo cual no pudimos disfrutar del hotel, ni del bar, y muchas veces bajabamos por el ascensor y nos pedian silencio. Estuvieron filmando en nuestro piso, si bien no fue totalmente incomodo, hubiera preferido que nos avisen, o nos dieran un piso mas alto, como pedimos. no puedo estimar como es el hotel, ya que estaba atestado de elementos de filmacion.

Dear Guest, We thank you for your fine score. Sorry that the film team did not make you feel comfortable. Being an iconic hotel, we have many requests from the international film industy. We try to inform our guests and we are eager to make their time as comfortable as possible.Best regards, Carlo Cravat
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