Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 889 reviews
:
By Markus Werther
Couple
60-69 years
Reviewed: 2 years ago (25/11/2024)
Date of experience: 11/2024

Historisches Ambiente mit Charme in zentraler Lage und mit zuvorkommendem, freundlichem Personal.

Lieber Gast, wir bedanken uns für die Zeit die Sie sich genommen haben um diese netten Wörter über mein Personal und das Hotel insgesamt zu schreiben.
Alles Gute, Carlo Cravat
By AK
Business
30-39 years
Reviewed: 2 years ago (21/11/2024)
Date of experience: 11/2024

Lovely Hotel and amazing staff

Dear Guest, Thank you for your maximum of score you gave us and also that you pointed out the service we provide and the kindness of my staff. Glad that you enjoyed the stay with us. May I ask to share this excellent comment and rating on Tripadvisor. Best regards, Carlo Cravat
By Ilse van der Waal
Friends
60-69 years
Reviewed: 2 years ago (18/11/2024)
Date of experience: 11/2024

Prima hotel op een fantastische locatie. Kamers mogen een upgrade krijgen - bedden en beddengoed zijn nu al geweldig. Ik zou wel zeggen dat de badkamers nu al een upgrade moeten krijgen….

Dear Guest, We thank you for having taken the time to describe our vintage hotel and the kindness of my staff and its service. Best regards, Carlo Cravat
By Peter Hansen
Business
70-79 years
Reviewed: 2 years ago (15/11/2024)
Date of experience: 11/2024

A good experience - fine to revisit luxembourg after 25 years

Dear Guest, Thank you for having been for so many years a loyal customer and that you still enjoy coming back. All the best and see you soon again in Luxembourg, Carlo Cravat
By Maria de Fonseca
Business
50-59 years
Reviewed: 2 years ago (14/11/2024)
Date of experience: 11/2024

☺️☺️☺️ ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️ I am so happy

Dear Guest, We thank you for this cute comment. Please post the same on Tripadvisor, this will help a lot. Best regards, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (13/11/2024)
Date of experience: 11/2024

It's strange you have to pay a warranty of 250€

Dear Guest, We thank you for your comments and reaction. Yes, we do have to start this system as in former days a creditcard imprint or number was enough to do late charges but at present time this is not accepted anymore as there is double check when doing late charge and so not possible anymore. Thank you for your understanding. Best regards, Carlo Cravat
By Mr Whiite
Couple
40-49 years
Reviewed: 2 years ago (11/11/2024)
Date of experience: 11/2024

Overall I am extremely dissapounted of the guy in the reception who didn’t upgrade us to a better room/suite - as expedia-Gold-member! He lied director to my face telling there were no better rooms! But according to hotels.com there were plenty of suites and rooms with view etc….

Dear Guest, Upgrade is not automatic. As it is a promotion, the suites that are used for that as we have an allotment for this marketing action, was already taken.
It is the same as in the planes. Best regards, Carlo Cravat
By Chantal Bertrand
Business
50-59 years
Reviewed: 2 years ago (10/11/2024)
Date of experience: 11/2024

C’est ma deuxieme visite dans votre hotel et surement pas la derniere. Je choisi votre hôtel pour la localisation centrale avec l’accès facile à plusieurs restaurant et magasins. J’apprécie le travail des femmes de chambres, ma chambre étaient très propre tout le long de mon séjour. Aucun coin rond comme au dit au Québec quand le ménage est fait mais pas en profondeur. Quand je vais à l’ hôtel, je remarque toujours la poussière laisser en arrière du téléviseur ou bien les bord de fenêtre, ce qui n’est pas le cas à votre hôtel tout est extrêmement propre. J’apprécie aussi la gentiellesse et le professionalisme de tout votre personnel. Merci et à bientôt j’espère.

Cher client, Nous vous remercions non seulement pour le nombre maximal de points que vous avez attribué à votre séjour mais surtout d'avoir mentionné l'excellent travail de nos femmes de chambres. Je suis content de lire que les effort humains que nous investissons dans ce point sont vraiment encore considérés par nos clients. Un point qui fait souvent la grande différence entre hôtels particuliers et chaînes. Bien à vous, Carlo Cravat
By Paul williams
Alone
50-59 years
Reviewed: 2 years ago (05/11/2024)
Date of experience: 11/2024

Very nice, enjoyed my stay

Dear Guest, We thank you for your kind comments about the comfort of our rooms and the kindness of my staff. Great to read that you had a nice time with us. Best regards, Carlo Cravat
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (03/11/2024)
Date of experience: 11/2024

The hotel is well placed for access to the ville haute . The staff were extremely attentive to our needs . Overall we thoroughly enjoyed our stay.

Dear Guest, We thank you not only for the great score but also for mentionning the excellent breakfast we are serving and the kindness of my staff. Please share this comment on Tripadvisor to support us further. Best regards, Carlo Cravat
Back to Top CERTIFICATE what's this?