Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 889 reviews
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (05/07/2024)
Date of experience: 07/2024

Great location, service, room quality. Perfect classy hotel in the perfect location. Would stay here again for sure. Highly recommend!

Dear Guest, Thank you for having taken the time to write down and share these positive remarks about your stay, the kindness of my staff and the quality in general. Best regards, Carlo Cravat
By Ping Chung
Couple
70-79 years
Reviewed: 2 years ago (29/06/2024)
Date of experience: 06/2024

We stayed 3 nights and will never return to this hotel. Room was clean but carpet & drapes were dirty. We had to check out early at 6.45am on last day so couldn’t have breakfast which we paid for. The lovely waitress spent 10 min to check if they could provide us a sandwich to take with us when we check out the next day. However the rude staff at reception not only said no sandwich for us but also wanted us to pay extra 10 euros. A mistake he admitted but didn’t apologise. He just wanted us gone & refused to talk or look at us. A rude staff!!! Luxembourg is lovely but stay away from this horrible hotel.

Dear Guest, We thank you for your personnal comments. Best regards, Carlo Cravat
No Public Name
Business
60-69 years
Reviewed: 2 years ago (26/06/2024)
Date of experience: 06/2024

Worst hotel I have stayed in for years. My room on 2nd.floor was extremely warm with no ventilation or AC. And when I opened the window it was so much noise from the outside that you could not even listen to TV and have a normal conversation inside the room. Managed to sleep for 3 hours. If you for any reason decide to stay in this hotel, you have to insist on rooms that are not facing the streets

Dear Guest, We are sorry that you felt uncomfortable as we have no airconditionning. Didn't you read any comments or at the booking there is everywhere well noted that we do not have any airconditionning. We give fans in case of any request. Did you ask reception? I suggest to chose next time a nice and modern chain hotel in the suburbs and you will feel much more at your ease. Best regards, Carlo Cravat
No Public Name
Family
60-69 years
Reviewed: 2 years ago (20/06/2024)
Date of experience: 06/2024

Disappointed as hotel is not up to standard

Dear Guest, I think you did not chose the right hotel. Didn't you read that we have no airconditionning. In times of ecological thoughts this is not the right way. Chose a modern hotel next time. Best regards, Carlo Cravat
By Angela
Alone
70-79 years
Reviewed: 2 years ago (11/06/2024)
Date of experience: 06/2024

Great to visit the Cravat again. Lovely to be in such a central location.

Dear Guest, We thank you for your kind comment and glad to read that you enjoyed it. We will do our best to block a room with a view next time you come and stay again with us. Best regards, Carlo Cravat
By Abner Silva
Alone
30-39 years
Reviewed: 2 years ago (05/06/2024)
Date of experience: 05/2024

Depósito de garantia alto. Quase injustificável ou absurda tal exigência.

Dear Guest, I am happy to read that you enjoyed your stay with us and that my staff and my amenities really met your expectations and even above in order to give us the maximum of rating. Concerning the guarantee we ask at check-in is due to new european legislation to do late charge if necessary in case the guest forget to say that he had drinks in the mini bar or any other expenses. We do a deblocking of the guarantee right after check-out. Thank you for your understanding. Best regards, Carlo Cravat
By Izabela
Couple
50-59 years
Reviewed: 2 years ago (04/06/2024)
Date of experience: 06/2024

Very good- interesting atmosphere and nice service

Dear Guest, We thank you for all these positive remarks about our breakfast, the rooms and our service we provide. Thank you also for having given us the maximum of points. Best regards, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (04/06/2024)
Date of experience: 06/2024

Very good hotel in Luxembourg. Will come again if there is a chance in the future.

Dear Guest, Thank you for having taken the time to write this nice comment about our breakfast and that you gave us the maximum of score. Looking forward to seeing you again in the future. All the Best till then, Carlo Cravat
By John Todd
Couple
70-79 years
Reviewed: 2 years ago (02/06/2024)
Date of experience: 06/2024

Very enjoyable. Great location, friendly staff and comfortable room although the shower arrangement is unsatisfactory.

Dear Guest, We thank you for your positive comments about the comfort of our rooms and the hotel's location. Sorry that the shower did not meet your expectations. Best regards, Carlo Cravat
No Public Name
Couple
30-39 years
Reviewed: 2 years ago (31/05/2024)
Date of experience: 05/2024

Sehr schönes Hotel. Ein bisschen mehr Schein als Sein. Personal sehr gut und anständig gekleidet. Leider beim Suchen von Lösungen und beim Frühstücksservice nicht kundenorientiert. Das Personal an der Reception zeigte sich stets sehr freundlich, aufmerksam und zuvorkommend. Das machte einen guten Eindruck.

Sehr geehrter Gast, wir bedanken uns für Ihre Kommentare die Positiven und die Anderen. Es ist wahr dass wir Frühstück erst ab 07h00 servieren. Es ist wahr dass wir 27 Euro verrechen wenn Sie am gleichen Tag bestellen sont wenn im Preis inbegriffen ist es billiger da wir ja Ihre Person am Tag vorher eingerechnet haben. Ich hoffe dass Sie in den anderen Hotels wegen Ihrer Allergie positivere Momente haben werden. ich weiss aus Erfahrung dass meine Freunde die auch so eine Allergie haben, kleine Pillchen mit sich tragen um im Zweifelsfall die Situation zu kompensieren und so aber einen guten Frühstück ohne Angst zu sich nehmen können. Hochahctungsvoll, Carlo Cravat
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