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Public Reviews Score
90%

"Very satisfied"

Based on 889 reviews
:
By Couic
Couple
50-59 years
Reviewed: 10 months ago (25/10/2025)
Date of experience: 10/2025

Un 4 étoiles qui a perdu de son éclat. La situation est parfaite, l'établissement est d'une très belle architecture historique mais il y a des éléments à moderniser.

Cher client, Merci d'avoir noté vos remarques. Oui, c'est un hôtel vintage avec ses avantages et désavantages. Bien à vous, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 11 months ago (21/10/2025)
Date of experience: 10/2025

Si nous devons revenir à Luxembourg, c'est dans cet hôtel que nous reviendrons.

Cher client, Un grand merci d'avoir noté tous ces points positifs et que nous vous reverrons dans un avenir plus ou moins proche. Si l'envie vous tente merci de faire le même commentaire avec 5 bulles sur Tripadvisor. Bien à vous, Carlo Cravat
By Rebecca Mancoll
Couple
50-59 years
Reviewed: 11 months ago (15/10/2025)
Date of experience: 10/2025

The stay was wonderful.

Dear Guest, We thank you for your nice and kind comments. Glad to read that we met your expectations and that you had a good time with us. In case you wish to share these comments and top rating, we invite you to do so on Tripadvisor. Best regards, Carlo Cravat
No Public Name
Couple
70-79 years
Reviewed: 11 months ago (14/10/2025)
Date of experience: 10/2025

Mooi en aangenaam hotel in de oude stad. Kamers te lawaaierig

Dear Guest, We thank you for your comments and input. We will reconsider the speed of service from breakfast. Best regards, Carlo Cravat
By Aakansha
Friends
30-39 years
Reviewed: 11 months ago (12/10/2025)
Date of experience: 10/2025

Amazing experience. Great location with view and hotel was clean room were spacious

Dear Guest, We thank you for having shared these positive descriptions about the cleanliness of our rooms, our top location and that you had a great experience in general. Best regards, Carlo Cravat
By Bev
Family
50-59 years
Reviewed: 11 months ago (08/10/2025)
Date of experience: 10/2025

Lovely traditional hotel in excellent location.

Dear Guest, We thank you for your fine and kind comments about my hotel and your stay in general. Best regards, Carlo Cravat
By Marta
Couple
40-49 years
Reviewed: 11 months ago (06/10/2025)
Date of experience: 10/2025

a nice stay in a hotel with the atmosphere of the past, especially in important days for Luxembourg - the accession of Prince William to the throne;) the whole city is really nice

Dear Guest, Glad to read that my staff took well care of you and that you enjoyed the stay with us. Thank you for the great score. Best regards, Carlo Cravat
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (04/10/2025)
Date of experience: 10/2025

It was just ok. Most disappointing is the situation with the deposit. I understand the need for it. On checking in we were told it would not come out of the account. It came out immediately. We queried this and were told it was normal! On checking out we were told it would be released back to our account by noon. It wasn’t. I wrote, via booking.com to ask for clarification. No response. I have now phoned 24 hours later and been told we may not get it until Monday. I have never had this situation before and thing it is poor.

Dear Guest, Vintage and iconic for our hotel brings some disadvantages in comparaison to newly built hotels. Sorry for the misunderstanding concenring the guarantee that was only blocked and not taken. Best regards, Carlo Cravat
By Jakub
Business
30-39 years
Reviewed: 11 months ago (01/10/2025)
Date of experience: 09/2025

Overall, I was very satisfied, especially with the location of the hotel, friendliness of the staff and breakfast. Some furniture in the room could be replaced, but everything was clean.

Dear Guest, We thank you for your fine and honest comments. Yes, your are right on all the points and we do change furnitures here and there but in keeping the vintage style. Best regards, Carlo Cravat
No Public Name
Alone
80+ years
Reviewed: 11 months ago (30/09/2025)
Date of experience: 09/2025

I would stay here again but not expect much in the way of breakfast.

Dear Guest, We thank you for your fine comments about my staff, and the style of our rooms. Sorry that you had some trouble with our breakfast we serve. Best regards, Carlo Cravat
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