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Public Reviews Score
90%

"Very satisfied"

Based on 889 reviews
:
By Kostopoulos ioannis
Couple
40-49 years
Reviewed: 7 years ago (09/09/2019)
Date of experience: 09/2019

Très mauvaises expériences. Surtout par la chambre, si j'avais vu les photos de la chambre, je n'aurais jamais réservé ds cet hôtel. Rapport qualité/prix en dessous de tout surtout pour un soi-disant 4 étoiles. Même en promo. Promo perdue par le prix prix du parking.

Cher client, Je vous remercie d'avoir pris le temps de noter votre commentaire.
Je ne comprends pas quand vous dites que vous n'avez pas vu les photos de l'hôtel et de ses chambres. Nous avons un site officiel et Tripadvisor a une multitude de photos prises par les clients!
Pour le prix du parking dans le monde entier le parking est cher et surtout dans les grandes villes d'Europe du Nord.
Bien à vous, Carlo Cravat
By Tomoko Kiyooka
Alone
60-69 years
Reviewed: 7 years ago (04/09/2019)
Date of experience: 08/2019

立地が大変良いが、建物がかなり古い、しかし清潔に保たれている。

Dear Guest, We thank you for your fine comments. Yes, we are a vintage hotel . Best regards, Carlo Cravat
By Paul
Family
50-59 years
Reviewed: 7 years ago (03/09/2019)
Date of experience: 09/2019

Couldn’t ask for more.
A hidden gem in the the heart of historic Luxembourg

Dear Guest, Thank you for your nice comment about our hotel. May I ask you to support us even more in writing the same comment at Tripadvosr with 5 dots.
Best regards, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (01/09/2019)
Date of experience: 08/2019

Töykeä vastaanottovirkailija

Dear Guest, We thank you for letting me know that you had a bad experience with one of my receptionnists.
I will check as this kind of attitude is not normal with my staff. Best regards, Carlo Cravat
By Sonja De Craemer
Business
70-79 years
Reviewed: 7 years ago (21/08/2019)
Date of experience: 08/2019

prima uitvalbasis voor verkenning van de oude stad- prima openbaar vervoer naar station en Kirschberg

Dear Guest, We thank you for your positive input about our hotel and its location. Best regards, Carlo Cravat
No Public Name
Alone
40-49 years
Reviewed: 7 years ago (21/08/2019)
Date of experience: 08/2019

.......................

Chère cliente, Merci pour votre score parfait. Heureux de voir que les mots vous manquent pour nous faire savoir que tout c'est bien passé.
Bien à vous, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (16/08/2019)
Date of experience: 08/2019

Nuit d'hôtel très médiocre malgré le 4 étoiles...

Cher client, Désolé que votre séjour avec nous ne vous ai pas plu. Bien à vous, Carlo Cravat
By Allison Weller
Alone
40-49 years
Reviewed: 7 years ago (14/08/2019)
Date of experience: 08/2019

For one night stay it was perfect. I would highly recommend

Dear Guest, We thank you very much for your nice comments about your stay and also that you recommend our hotel to your relatives or business relation.
Best regards, Carlo Cravat
By JH
Friends
30-39 years
Reviewed: 7 years ago (13/08/2019)
Date of experience: 08/2019

Love the quirkiness the hotel offers. But the guest room clearly has a long way to go to warrant that 4 stars in 2019. Noise coming from the street is simply not good enough. This is something you'd expect in dodgy Asian "4 star hotels". The issues of this hotel simply doesn't match the outstanding service you get from a professional and friendly staff members.

Dear Guest, We are sorry that you did not enjoy the stay with us. Maybe as you mentionned it, you are more used to stay in modern hotels with different standards. Luckily there are some in the suburbs of the City of Luxembourg. Best regards, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (12/08/2019)
Date of experience: 08/2019

Nice hotel with the old style and history

Dear Guest, Thank you very much for your time you took to write this fine comment. Best regards, Carlo Cravat
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