Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 889 reviews
:
By Bernardi
Leisure travelers
60-69 years
Reviewed: 9 years ago (23/11/2017)
Date of experience: 11/2017

Good experience. To be repeted

Dear Guest, thank you for this nice and short comment about your stay. Looking forward to having you soon again on board.
Could I ask you to post this comment on Tripadvisor with 5 dots. Thank you for your help.
Best regards,
Carlo Cravat
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (23/11/2017)
Date of experience: 11/2017

Excellent for a one night stay in the city centre with old world charm.

Dear Guest, thank you for your nice post about your stay.
Best regards,
Carlo Cravat
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (22/11/2017)
Date of experience: 11/2017

2 jours en séjour, mais une seul fois nous avons eu le tapis de nuit et l'attention sur la table de nuit. Le deuxieme jour rien, dommage.

Cher client, je vous remercie de votre retour et surtout de votre critique constructive sur le service de couvre-lits. Je vais en avertir la gouvernante général.
Bien à vous et à bientôt,
Carlo Cravat
No Public Name
Business
40-49 years
Reviewed: 9 years ago (20/11/2017)
Date of experience: 11/2017

Very nice and friendly place near the main square, if you like old-school hotels (e.g. with the room key instead of the card).

Dear Guest, thank you for your nice comments. Yes, I love my keys and that is one way to keep a contact with the concierge and the reception.
Best regards,
Carlo Cravat
By Martín Paladino
Business
40-49 years
Reviewed: 9 years ago (11/11/2017)
Date of experience: 11/2017

Very good one. I will recommend and come back

Dear Mr De Martin, thank you for your kind feedback. We are looking forward to welcoming you again soon.
May I ask you to post this fine comment in Tripadvisor in order to help to improve our ranking. Thank you and best regards,
Carlo Cravat
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (08/11/2017)
Date of experience: 11/2017

It was very good. Pretty hotel

Dear guest, thank you for your kind feed back.
Best regards,
Carlo Cravat
By orson
Business
30-39 years
Reviewed: 9 years ago (05/11/2017)
Date of experience: 11/2017

only asked me my room number when I have breakfast, did not ask others did not re-filled the foods when the food empty

Dear Guest, I thank you for your feedback and I will look after the breakfast point.
Best regards,
Carlo Cravat
By Judith Moomjian
Business
60-69 years
Reviewed: 9 years ago (01/11/2017)
Date of experience: 10/2017

did not come back again in the summer due to lack of Air Conditioning, and no fan was offered to me during a particularly hot stay in May. Wi-Fi access is improved, but I could not access my private email server during the entire stay. My colleagues stayed on another floor and end of hall, and their Wi-Fi access seemed to work better than where my room was located. No drawers in room for clothing, and shelf missing from closet. After two requests, a shelf was replaced. Chain lock to room was broken, and I needed to request repair twice as well. I have stayed in same room several times, but will not accept or request this room again.

Dear Guest, thank you for your precious feedback about the problems you had in your room. I will personnally look that up with maintenance.
Best regards,
Carlo Cravat
By Michael Miles
Leisure travelers
70-79 years
Reviewed: 9 years ago (01/11/2017)
Date of experience: 10/2017

Very pleasant. The temperature in the hotel was a little high for us and I would prefer a wider choice for breakfast at a reasonable price. Overall a very good stay.

Dear Guest, yes, in some rooms the heat is a bit higher but in wintertime it is not really a problem. For the breakfast we will see what we can do to imrove without overdoing it.
Best regards,
Carlo Cravat
By Kim
Business
50-59 years
Reviewed: 9 years ago (30/10/2017)
Date of experience: 10/2017

It is nice hotel. But please improve quality of breakfast.

Dear Guest, thank you for your input about breakfast. I will see what could be added or improved.
Best regards,
Carlo Cravat
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