Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 5,828 reviews across 9 portals
:
By Kojima
Leisure travelers
60-69 years
Reviewed: 11 years ago (25/09/2015)
Date of experience: 09/2015

Satisfied with good location

Dear Kojima San,

Thank you for your comment.

We are pleased that your enjoy your stay with us and hope to see you again next time.

Best regards, Pauline
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (25/09/2015)
Date of experience: 09/2015

Very efficient sraff and a spacious room in a good location. Convenient and reasonable parking nearby.

Dear Sir,
Thank you very much for this warm comment.
The Grand Hotel de Tours is located in the heart of the city of Tours and close to the train station. Indeed, we are about 100m on the left of the station.
The Grand Hotel de Tours was built in 1927 and we strive to keep the Art Deco atmosphere of that time.
Our team always does her best to welcome you with a smile and to make your stay enjoyable. We are here for you, so do not hesitate to come at reception ask us any information. We are present 24h/24.
We will be happy to welcome you again anytime soon !
Best regards, Pauline
No Public Name
Leisure travelers
70-79 years
Reviewed: 11 years ago (24/09/2015)
Date of experience: 09/2015

Great staff. Central location, but can be noisy from street traffic and people until 11 PM. Good value. Large rooms. Close to railway station and busses.

Good evening

Thank you for your nice comment.
We do our best to make you spend a pleasant stay.
Indeed, we are located in the city center and near the train station
We'd love to see you in a future stay
Best regards
Gladys
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (23/09/2015)
Date of experience: 08/2015

Thank you for a wonderful stay!

Hello,
Thank you for your comment. We are delighted that you enjoyed your stay with us.
Our team makes every effort to accommodate you with a smile and always satisfy you.
The Grand Hotel de Tours is a renovated hotel in this style and we try to keep this spirit best to satisfy our customers.
We hope to see you at an upcoming stay in our beautiful region.
Best regards
Alain
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (23/09/2015)
Date of experience: 09/2015

Rapport qualité prix mauvais : les chambres sont très décevantes et l'hôtel est très bruyant
Salle de bains banale ne vaut pas ce prix

Cher client,

Merci pour votre retour. Il est important à nos yeux. Depuis votre séjour, des rénovations ont été effectuées afin de redonner un coup d'éclat à nos chambre et des travaux ont été faits quant à l'insonorisation.

Nous serions heureux de vous accueillir à nouveau pour que vous puissiez voir les changements.

Cordialement,

Victor.
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (23/09/2015)
Date of experience: 09/2015

Expérience très décevante, qui aurait été très bonne si les chambres étaient plus calmes...
Mais impossible de se rendormir un dimanche matin avec le bruit du couloir...

Bonjour

Merci pour votre commentaire auquel nous accordons de l'importance.
Comme nous en avons discuté dimanche matin, l'hôtel étant complet je pense qu'il y a eu beaucoup de passage dans les couloirs en effet.
Quant à l'assiette laissée dans le couloir ça n'est pas quelque chose d'habituel et nous vous prions de nous en excuser.
Il serait dommage que vous restiez sur une mauvaise impression. Je vous suggère lors d'un prochain séjour chez nous de demander une chambre donnant sur l'arriére du bâtiment pour que vous soyez au calme.
Au plaisir de vous revoir
Cordialement
Gladys
No Public Name
Leisure travelers
50-59 years
Reviewed: 11 years ago (20/09/2015)
Date of experience: 09/2015

Quiet and clean facility. Staff friendly and helpful. Very nice breakfast, both food and setting. Hotel is quite old and hasn't been modernized, so everything looks tired out. No space in our room for chairs and could barely walk around the bed to get to the bathroom.

good evening

Thank you for your comment and the time spent writing it.
We do our best to make you spend a pleasant stay.
Note that for your convenience, we own more spacious Superior rooms. It is indeed easier to move about.
Our hotel is constantly renovating. We want to keep the style of the 1930s.
We'd love to see you again on our next visit to Tours
Best regards
Gladys
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (18/09/2015)
Date of experience: 09/2015

Excellent room, amazing bathroom, almost everything was great. The only thing we could even think to comment on negatively would be the small lift (hard to change), and the steep ramp leading to it.

Hello,
Thank you for your comment. We are delighted that you enjoyed your stay with us.
Our team makes every effort to accommodate you with a smile and always satisfy you.
The Grand Hotel de Tours is a renovated hotel in this style and we try to keep this spirit best to satisfy our customers.

Our elevators are being renovated for this season.
We hope to see you soon at an upcoming stay in our beautiful region!
Edwige
reception
By simon
Business
50-59 years
Reviewed: 11 years ago (03/09/2015)
Date of experience: 09/2015

séjour agréable , personnel sympa ,

Bonjour,
Nous vous remercions pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.
Notre équipe fait son maximum afin de vous accueillir avec le sourire et de toujours vous satisfaire.
Le Grand Hotel de Tours est un hôtel rénové dans ce style et nous essayons de garder au mieux cet esprit afin de satisfaire nos clients.
Nous espérons vous revoir bientôt lors d'un prochain séjour dans notre belle région !
Edwige
Réception
No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (03/09/2015)
Date of experience: 08/2015

Il nostro soggiorno è stato molto piacevole. La camera era spaziosa ed accogliente.

Caro Cliente,
Grazie per il suo commento. Siamo lieti che vi siate divertiti soggiorno con noi.
La nostra squadra fa ogni sforzo per accogliere con un sorriso e sempre soddisfare le vostre esigenze.
Si può godere di una delle nostre camere comfort e camere familiare completamente rinnovate in stile Art Deco degli anni '30.
Il Grand Hotel de Tours è un hotel rinnovato in questo stile e cerchiamo di mantenere questo spirito meglio per soddisfare i nostri clienti.
Saremmo lietissimi di rivedervi tra noi all'epoca di un prossimo viaggio nella Valle della Loira.
Paolina, reception
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