Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 5,900 reviews across 9 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 11 years ago (28/10/2015)
Date of experience: 10/2015

we enjoyed our stay, location excellent and very comfortable bed

Dear Michaela,
Thank you so much for your warm comment. We are delighted that you enjoyed your stay with us.
Our team makes every effort to accommodate you with a smile and always satisfy you.
The Grand Hotel de Tours is located near the station, shops and the old town, which is very convenient for all our guests.
We hope to see you at an upcoming stay in our beautiful region.
Best regards
Pauline
No Public Name
Leisure travelers
20-29 years
Reviewed: 11 years ago (28/10/2015)
Date of experience: 10/2015

The experience was a good one, pillows were the only let down

Dear Marissa,
Thank you very much for this warm comment.
The Grand Hotel de Tours was built in 1927 and we strive to keep the Art Deco atmosphere of that time.
Our team always does her best to welcome you with a smile and to make your stay enjoyable. We are here for you, so do not hesitate to come at reception ask us any information. We are present 24h/24. Do not hesitate to ask us to change the pillow.
We will be happy to welcome you again anytime soon !
Best regards, Pauline
By Delabasserue
Leisure travelers
50-59 years
Reviewed: 11 years ago (25/10/2015)
Date of experience: 10/2015

Satisfait du séjour, Merci de l'aide du personnel de l'accueil pour réaliser la visite de la ville et de sa gastronomie

Cher Hervé,
Nous vous remercions pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.
C'est avec plaisir que nous aimons vous renseigner et vous aider à planifier votre séjour à Tours.
Nous espérons vous revoir bientôt lors d'un prochain séjour dans notre belle région !
Pauline,
Réception
No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (24/10/2015)
Date of experience: 10/2015

hotel muito bom . recomendo.

Prezado cliente,
Obrigada por seu comentário. Nós estamos deliciados que você tenha desfrutado sua estadia conosco.
Nossa equipe faz todos os esforços para acomodá-lo com um sorriso e sempre satisfazê-lo.
O Grand Hotel de Tours é um hotel renovado neste estilo e vamos tentar manter esse espírito melhor para satisfazer nossos clientes.
Nós esperamos vê-lo em uma próxima estadia em nossa bela área.
Com os melhores cumprimentos
Pauline
By On the road again...
Leisure travelers
60-69 years
Reviewed: 11 years ago (22/10/2015)
Date of experience: 10/2015

Convenient location with reasonably priced parking. Hotel rooms are tired and need updating. Staff were excellent.

Hello

Thank you for your comment.
Indeed some of our rooms on the 5th floor are not accessible by the elevator. I inform you that the project to reach the 5th will be carried out this winter. this to be the reception standards for people with disabilities.
We'd love to see you again so you can see the work done for the improvement of the Grand Hotel
Best regards
Gladys
No Public Name
Business
50-59 years
Reviewed: 11 years ago (21/10/2015)
Date of experience: 10/2015

Bon rapport qualité/prix.

Bonjour

Merci beaucoup pour votre commentaire.
Nous sommes ravis de voir que votre séjour se soit bien passé.
Nous serions enchantés de vous revoir lors d'un prochain séjour
Cordialement
Gladys
No Public Name
Leisure travelers
60-69 years
Reviewed: 11 years ago (19/10/2015)
Date of experience: 10/2015

Уборка в номере оставляет желать лучшего

Деар Людмила,
Спасибо, что нашли время, чтобы он как имеет большое значение для нас.
Можете ли вы рассказать нам немного больше о службе горничной? Что вы имеете в виду о посредственной? Это Было бы жаль, что вы остаетесь на плохое впечатление. Мы хотели бы видеть Вас снова на следующем посещении Тура.
С наилучшими пожеланиями,
Полина
No Public Name
Leisure travelers
50-59 years
Reviewed: 11 years ago (18/10/2015)
Date of experience: 10/2015

above average hotel stay

good evening

Thank you for your comment so important to us.
It's pity you don't asked for another room, I'm sure we could satisfy you. Room 209 is one of my favorite room especially with its unusual bathroom.
know that all our Superior rooms have large bathrooms sometimes shower and bath with double sinks.
Every year we perform renovations (wallpaper, carpet, paint) in order to best satisfy our guests.
We'd love to see you again on our next trip to France
Best regards
Gladys
By Oscar (Singapore)
Leisure travelers
30-39 years
Reviewed: 11 years ago (18/10/2015)
Date of experience: 10/2015

Your staff in the reception was excellent. We were unable to continuous my journey in France due to transportation issue.
Your staff helped us to call other local tourist offices and search alternative transportation. Finally, our journey in France can be successfully completed using alternative transportation. I do appreciate their assistance very much.

Good morning

Thank-you very much for your nice comment.
It's a pleasure to read it.
We always do our best for our customers they have a very comfortable stay in The Grand hotel.
We will be happy to welcome you for an other stay
best regards
Gladys
No Public Name
Leisure travelers
60-69 years
Reviewed: 11 years ago (15/10/2015)
Date of experience: 10/2015

Très paradoxale: très agréable quant à la situation mais peu agréable quant à la chambre attribuée alors que l'hôtel n'était pas plein.

Cher client,

Merci beaucoup pour votre retour détaillé. Nous y attachons une importance, car cela nous permet de nous amélioré. Nous avons effectué des rénovations depuis votre séjour et nous avons tenus compte des remarques concernant les moquettes par exemple. Le petit déjeuner a également évolué et propose plus de choix et notre personnel fait bien attention au réassort.

Toute notre équipe vous remercie pour vos compliments et serait ravie de vous revoir pour que vous constatiez des changements.

Cordialement,

Victor.
Back to Top CERTIFICATE what's this?