Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 5,827 reviews across 9 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (10/06/2015)
Date of experience: 06/2015

Vieillot, moquette, petit déjeuner médiocre

Chère Cliente,
Nous vous remercions pour votre commentaire.
Le Grand Hotel de Tours construit dans les années 30 conserve volontairement l'esprit de l'époque et sommes navrés que le style Art Déco ne vous plaise pas.
En effet, toutes nos chambres à l'exception de 2 chambres Supérieure disposent de moquette.
Votre commentaire sur le petit-déjeuner ne nous donne pas beaucoup d'informations sur ce qui a pu vous déplaire, nous en sommes surpris.
Nous restons à l'écoute de vos remarques afin de nous améliorer.
Nous espérons pouvoir vous accueillir lors d'un prochain séjour à Tours afin d'avoir une meilleure expérience de notre hôtel.
Adrien - Premier de réception
No Public Name
Leisure travelers
50-59 years
Reviewed: 11 years ago (10/06/2015)
Date of experience: 05/2015

It was not good because the hotel conditions that need remodeling and better be cleaned, old and dusty rugs, furnishes, and wall paper,, very tiny rooms. Good located but difficult access for cars, the neighborhud is not good due the hotel is located across to train station and it does not seems safe, various homeless surrounding the area, and poor transited, neither populated since the evening to the night. No restaurants or other facilities available around at the area..

Dear customer,
Thank you for taking the time to write your comment.
We are indeed aware of the nuisance caused by the neighborhood and are sorry.
However, we are surprised that you have not found a restaurant around the hotel because we are in the center of Tours and many restaurants are within a 5 or 10 minute walk.
As you mention we have several categories of rooms: the smaller Classic Rooms (13 m²) and larger Superior rooms (25 m²).
All our rooms except 2 Superior rooms are equipped with carpet.
Our reception team provides 24/24 meets all your requirements to satisfy your demands so you have a pleasant stay.
Looking forward to welcoming you again.
Adrien
Reception
By Demey
Leisure travelers
50-59 years
Reviewed: 11 years ago (08/06/2015)
Date of experience: 05/2015

the hotel was ok for us because we just stayed a night

Hello

Thank you for your comment and your important notes to improve our services.
Indeed, you had booked a Classic room. If you have more area outside, we have Superior rooms available.
Our pets are welcome in all rooms. there is a surcharge of € 8.
If you prefer the rooms on the bottom floor, it is possible to ask and we will do our utmost to satisfy your request.
Breakfast fare is justified because there is a rather extensive and varied buffet of products. From sweet to savory, there is something for everyone.
We are located just next to the central train station of Tours. Strategic point for excursions or just for a break Durand trip.
I'm sorry that the item in person that morning was not very warm to you. Please accept our apologies.
We'd love to see you in a next visit to Tours
Cordially
Gladys
By REBOUL Françoise
Business
50-59 years
Reviewed: 11 years ago (08/06/2015)
Date of experience: 06/2015

Très satisfaite de mon choix. Hôtel très bien placé, à côté de la gare et du palais des congrès. Très calme.

Bonjour

Merci beaucoup pour votre gentil commentaire.
Il est vrai que le palais des congrès est très de notre établissement et qu'il est appréciable de ne pas avoir à se préoccuper du trajet et du stationnement.
Vous aviez réservé une chambre Confort. Celle ci était au calme afin de bien se reposer.
Nous nous efforçons de vous faire passer le plus agréable des séjours.
Nous serions ravis de vous revoir lors d'un autre séjour à Tours
Cordialement
Gladys
By bilterys
Leisure travelers
60-69 years
Reviewed: 11 years ago (07/06/2015)
Date of experience: 06/2015

très belle situation pour juin congrès.

Bonjour

Merci beaucoup pour votre commentaire.
en effet, notre hôtel est situé juste à côté du palais des congrès Le Vinci, ce qui est très pratique si vous êtes congressiste.
Vous aviez réservé une chambre Classique, celle ci donne sur la rue piétonne. Pour plus de confort, nous avons des chambres donnant sur la cour également.
Notre buffet petit-déjeuner et vaste et varié afin de bien commencer la journée.
Nous serions ravis de vous revoir lors d'un prochain séjour à Tours
Cordialement
Gladys
By kitty
Leisure travelers
70-79 years
Reviewed: 11 years ago (06/06/2015)
Date of experience: 06/2015

good 16 characters are not needed

Good Morning

Thank you for taking the time to comment on our hotel.

Indeed, the Grand Hotel de Tours is located in the heart of the city of Tours and close to the train station.
It is a strategic point to enjoy the different excursions offered to our dear tourists. It was built in 1927 and we are particularly keen to retain the style of the 1930s is renovated in this spirit.

Our bathrooms are entirely renovated when it comes Comfort rooms, Superior and many of the suites.

We'd love to see you on a future stay in Tours
Cordially
Edwige
By us tourist
Leisure travelers
30-39 years
Reviewed: 11 years ago (03/06/2015)
Date of experience: 06/2015

Excellent and right by train station

Dear Sir,

Thank you very much for your comment. We really appreciate.
You are right, we can't be nearer the train station. We will be happy to welcome you for a future stay.

Best regards,

Victor.
By claudius
Business
60-69 years
Reviewed: 11 years ago (03/06/2015)
Date of experience: 05/2015

Just the right place in Tours and the hôtel has a certain nostalgia That mâles it Great.

Dear Sir,

Thank you for your warm comment. We are happy that you appreciated the 30s style of our Hotel. We hope to see you again soon.

Best regards,

Victor
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (31/05/2015)
Date of experience: 05/2015

Very good, with friendly staff, nice rooms, comfy beds and a great breakfast.

Dear Sir,
We thank you very much for your warm comment. We are always happy to welcome you everytime you come. Our hotel is renovated in the 30's style and is located close to the station, the shops and the old town. For your next stay, don't hesitate to book on our website www.legrandhoteltours.com. We will be happy to welcome you again. Best regards, Edwige
No Public Name
Leisure travelers
20-29 years
Reviewed: 11 years ago (29/05/2015)
Date of experience: 05/2015

Enjoyed our stay and would definitely recommend to friends and family. Have also left positive review on trip advisor. Many thanks :)

Dear Sir,
We thank you very much for your warm comment. We are always happy to welcome you everytime you come. Our hotel is renovated in the 30's style and is located close to the station, the shops and the old town. For your next stay, don't hesitate to book on our website www.legrandhoteltours.com. We will be happy to welcome you again. Best regards, Edwige
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