Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
79%

"Satisfied"

Based on 5,669 reviews across 9 portals
:
No Public Name
Alone
60-69 years
Reviewed: 6 weeks ago (19/06/2026)
Date of experience: 06/2026

Ik wilde een hotel dichtbij het station en dan is dit ideaal.

No Public Name
Alone
20-29 years
Reviewed: 2 months ago (11/06/2026)
Date of experience: 06/2026

I was overall satisfied. I was happy with the room cleanness, the vibe in the room . The bed was super cozy, nice mattress!!, loved the blanket - had a good night of sleep. Loved the bathtub too.

Only real complaint: the window - that it is not soundproof is really not nice.

Dear Lisa,

Thank you for taking the time to share your feedback following your stay at the Grand Hôtel de Tours.

We are delighted to read that you enjoyed the cleanliness of your room, its atmosphere, and especially the comfort of the bed, mattress, blanket, and bathtub. Knowing that you had a restful night's sleep is one of the greatest compliments we can receive.

At the same time, we sincerely apologize for the inconvenience caused by the noise from outside. As our hotel is located in the heart of the city, some rooms can occasionally be affected by street activity. We understand your disappointment and appreciate your comments regarding the soundproofing, which we have shared with our management team for consideration in our ongoing improvement projects.

We also thank you for your feedback regarding breakfast. Your remarks about the variety of bread and the absence of vegetables are valuable and will be forwarded to our Food & Beverage team as we continually strive to enhance our guests' experience.

Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back to Tours and providing you with an even more enjoyable stay in the future.

Kind regards,

Léa
By Susan and Alan Markham
Couple
60-69 years
Reviewed: 2 months ago (08/06/2026)
Date of experience: 06/2026

We were very satisfied overall and would stay here again if we come back to Tours.
We were impressed by the well restored building.

Dear Susan and Alan,

Thank you very much for taking the time to share your experience following your stay at the Grand Hôtel de Tours.

We are delighted to know that you were satisfied overall and that you would choose to stay with us again on a future visit to Tours. It is especially rewarding to read that you appreciated our beautifully restored historic building, which is a source of great pride for our team.

We also sincerely thank you for highlighting the helpfulness of our reception staff. We are pleased that they were able to assist you with securing your valuables when the safe in your room was unavailable. Please accept our apologies for this inconvenience.

Your comments regarding the room furnishings and breakfast service are greatly appreciated. We have taken note of your suggestion concerning the addition of a comfortable armchair, as well as your observations about the hot breakfast selection and service during peak periods. Feedback such as yours helps us identify areas where we can continue to improve our guests' experience.

Thank you once again for your kind and constructive review. We look forward to welcoming you back to the Grand Hôtel de Tours on your next trip to our beautiful city.

Warm regards,

Léa
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (01/06/2026)
Date of experience: 06/2026

Séjour agréable ,hôtel bien situé

Chère Mme Grumetz,

Nous vous remercions d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Hôtel de Tours.

Nous sommes ravis de lire que vous avez apprécié notre emplacement ainsi que le rapport qualité/prix de notre établissement. Votre satisfaction est une belle récompense pour nos équipes.

Nous vous remercions également pour votre remarque concernant le petit-déjeuner. Nous sommes conscients que l'arrivée simultanée de groupes peut parfois entraîner une forte affluence au buffet et nécessiter davantage de temps pour le débarrassage des tables et le réapprovisionnement des produits. Soyez assurée que nous partageons votre commentaire avec nos équipes afin d'améliorer l'organisation de ce moment important de la journée et d'offrir à chacun une expérience plus fluide et agréable.

Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour à Tours.

Bien cordialement,

Léa
No Public Name
Business
60-69 years
Reviewed: 2 months ago (30/05/2026)
Date of experience: 05/2026

Très déçue, cet hôtel n'est absolument pas au niveau d'un 4 étoiles.

Bonjour,

Nous vous remercions d'avoir pris le temps de partager votre avis et sommes navrés de lire votre déception.

Bonne note est prise des axes d'amélioration suggérés sur lesquels nous travaillerons, la satisfaction de notre clientèle étant notre objectif premier.

Bien cordialement,

Maud



By Ferreira
Couple
60-69 years
Reviewed: 2 months ago (30/05/2026)
Date of experience: 05/2026

Nous avons passé un agréable moment donc au restaurant qu'à l'hôtel

Bonjour,

Nous vous remercions de votre retour et sommes ravis de lire votre satisfaction.

Au plaisir de vous accueillir à nouveau!

Maud
By LEROY
Couple
50-59 years
Reviewed: 2 months ago (27/05/2026)
Date of experience: 05/2026

J’ai apprécié la très belle décoration ainsi que la gentillesse et la courtoisie de vos collaborateurs. Très déçu de la qualité de la literie (c’est quand même la base pour un hôtel 4 étoiles et par le petit déjeuner

By villain
Couple
70-79 years
Reviewed: 2 months ago (23/05/2026)
Date of experience: 05/2026

Globalement satisfait. Chambre bruyante jusqu à 1h et à partir de 5h.

Cher M. Villain,

Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour au Grand Hôtel de Tours.

Nous sommes heureux de lire que vous êtes globalement satisfait de votre expérience ainsi que de notre emplacement, idéal pour découvrir la ville.

Nous sommes toutefois sincèrement désolés pour les nuisances sonores rencontrées en chambre, notamment en début et fin de nuit. Nous comprenons parfaitement l’impact que cela peut avoir sur la qualité du sommeil, et nous regrettons la gêne occasionnée. Votre remarque concernant l’emplacement de la chambre a bien été notée et sera prise en compte lors de nos prochaines attributions afin de mieux adapter les chambres aux besoins de tranquillité de nos clients.

Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous proposer une expérience plus confortable et pleinement satisfaisante.

Bien cordialement,
Léa
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (22/05/2026)
Date of experience: 05/2026

A great place to stay when visiting the Loire Valley. Centrally located in Tours with lovely restaurants, bars, shops and the city centre all within 15 minutes’ walk. Our room was spacious with good amenities, and the hotel also offers a secure car park. We were not disappointed with our choice. In particular, it was ideal for our planned visits to the wonderful chateaus, towns and villages both east and west of Tours.

Dear M. Wood,

Thank you very much for taking the time to share such a detailed and thoughtful review following your stay at the Grand Hôtel de Tours.

We are delighted to read that you enjoyed our central location, the comfort and spaciousness of your room, the secure parking, and the quality of our breakfast buffet. It is also a pleasure to know that our team’s warm welcome and assistance contributed positively to your stay.

We sincerely appreciate your constructive comments as well. We are sorry for the minor maintenance issues you encountered in your room, as well as the inconvenience related to the in-room amenities. Please rest assured that these points have been shared with our technical and housekeeping teams to ensure better attention to detail moving forward.

We also take good note of your feedback regarding the bar experience. We are sorry for the temporary shortages and waiting time you experienced. Your comments are very valuable, and we fully understand your expectations of a smooth and consistent service, even during quieter periods. This will be reviewed with our team to improve organization and availability at all times.

Your balanced feedback is extremely helpful for us, as it allows us to continue improving while maintaining the aspects you enjoyed most.

We truly hope to have the pleasure of welcoming you again during a future visit to the Loire Valley.

Kind regards,

Léa
No Public Name
Business
40-49 years
Reviewed: 2 months ago (19/05/2026)
Date of experience: 05/2026

Excellente! À renouveler!

Cher M. Jovanovic,

Nous vous remercions sincèrement pour votre excellent retour à la suite de votre séjour au Grand Hôtel de Tours.

Nous sommes ravis de lire que votre expérience a été à la hauteur de vos attentes et que vous souhaitez la renouveler. C’est une très belle récompense pour nos équipes.

Nous serons ravis de vous accueillir de nouveau lors d’un prochain séjour à Tours.

Bien cordialement,

Léa
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