Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
78%

"Satisfied"

Based on 5,317 reviews across 12 portals
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (18/09/2023)
Date of experience: 09/2023

Agréablement surpris, malgré une petite réticence au départ, après lecture avis clients.

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (18/09/2023)
Date of experience: 09/2023

This hotel needs renovation - the location is good but the rooms are very basic and the whole place feels like a needs a deep clean

Hello,

We would like to thank you for your comments, which help us to improve the quality of our services.

Our hotel was built in 1927 and we have decided to preserve the soul and spirit of the place, which is reflected in our "Art Deco 30s" decoration and our furniture, most of which is period furniture. Similarly, our bar retains the spirit of the 30s, creating a cosy and comfortable atmosphere. We are sorry if it was not to your taste.

Please do not hesitate to let us know if you have any queries about your room, either when you make your reservation or when you arrive, so that we can help you as much as possible.

The entire Grand Hotel team would be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
No Public Name
Family
50-59 years
Reviewed: 2 years ago (03/09/2023)
Date of experience: 08/2023

Très pratique pour descendre dans le Sud.

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
By Carlo
Friends
60-69 years
Reviewed: 2 years ago (25/08/2023)
Date of experience: 08/2023

Inaccettabile per un albergo 4 stelle che alle 17 la camera non era pulita e non è stata pulita . Al check out ci hanno scontato il garage e offerto un drink

Salve, siamo lieti di ringraziarvi per i vostri commenti,

Vorremmo ringraziarla per i suoi commenti, che ci aiutano a migliorare la qualità dei nostri servizi.

Ci dispiace che la vostra camera non sia stata fatta il giorno prima della vostra partenza, abbiamo fatto del nostro meglio per colmare questo problema, upgrade gratuito e abbiamo pochi minuti dopo il vostro reclamo fare la pulizia della vostra camera,

Ci scusiamo per i disagi che questo può aver causato durante il vostro soggiorno.

L'intero team del Grand Hotel sarà lieto di accogliervi nuovamente nella nostra struttura durante il vostro prossimo soggiorno nella città di Tours.

Cordiali saluti

Mathias
La reception
No Public Name
Alone
30-39 years
Reviewed: 2 years ago (19/08/2023)
Date of experience: 08/2023

Très bonne expérience. Je reviendrai sans hésiter dans votre hôtel.

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
No Public Name
Family
40-49 years
Reviewed: 2 years ago (14/08/2023)
Date of experience: 08/2023

C’était très bruyant surtout la nuit.

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Concernant le bruit et l'insonorisation de nos chambres, il est vrai qu'offrant un emplacement en plein centre ville et à proximité du centre historique et de toutes les commodités, et ce malgré un vitrage insonorisant, notre établissement peut être assujetti au bruit ambiant d'une ville active.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
No Public Name
Family
40-49 years
Reviewed: 2 years ago (11/08/2023)
Date of experience: 07/2023

Mooi hotel, fijn verblijf, goede ligging en mooie, schone kamer. Goed bed ook!

Hallo,

Wij willen u graag bedanken voor uw opmerkingen, die ons helpen om de kwaliteit van onze diensten te verbeteren.

Wij zijn blij dat u genoten heeft van uw verblijf in ons hotel.

Het hele Grand Hotel team zal u graag weer verwelkomen in ons hotel tijdens uw volgende verblijf in Tours.

Met vriendelijke groet

Mathias
Receptie
By Erik en Margot
Couple
60-69 years
Reviewed: 2 years ago (09/08/2023)
Date of experience: 08/2023

Geen 4 sterren waard

By Jan-Helge
Couple
50-59 years
Reviewed: 2 years ago (09/08/2023)
Date of experience: 08/2023

Cool '30s vibe to the hotel.
We got upgraded to a superior room, which was nice.
Only drawback was the position of the toilet - had to sit sideways to fit my legs against the door 😅

Hello,

We would like to thank you for your comments, which help us to improve the quality of our services.

We are pleased to see that you were satisfied with your stay with us. Our hotel was built in 1927 and we have decided to preserve the soul and spirit of the place, which is reflected in our "Art Deco 30s" decoration and our furniture, most of which is period. Similarly, our bar retains the spirit of the 30s, creating a cosy and comfortable atmosphere.

However, we are sorry if you were disappointed with your bathroom. All the rooms in our hotel are different, some will have a shower or a bath, and others still have large bathrooms and therefore have both.
Please do not hesitate to let us know if you have any requests, either when booking or when you arrive, regarding your room so that we can do our best to satisfy you.

The entire Grand Hotel team would be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
By Katie
Family
40-49 years
Reviewed: 2 years ago (08/08/2023)
Date of experience: 08/2023

The hotel Was Reasonable.

Great location, good sized rooms and clean. Was quite tired looking, very dark and the staff were not especially helpful or attentive.

It was good for a short break but I wouldn’t say that it deserves it’s 4 star rating

Hello,

We would like to thank you for your comments, which help us to improve the quality of our services.

Our hotel was built in 1927 and we have decided to preserve the soul and spirit of the place, which is reflected in our "Art Deco 30s" decoration and our furniture, most of which is period furniture. Similarly, our bar retains the spirit of the 30s, creating a cosy and comfortable atmosphere. We are sorry if it was not to your taste.

We are very sorry if the welcome you received on arrival was not to your liking. It is important to us that you are made to feel welcome, and we take great care to ensure that your arrival is as positive and professional as possible, as it is important to have a warm welcome to make your stay as pleasant as possible.

The entire Grand Hotel team will be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
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