harry’s home Berlin

We slept really well, the beds were super comfortable and even so the hotel is close to the main street, it was nice and quiet at night. I was really impressed that there was gluten free rolls for me at breakfast time.

Sehr schönes Hotel mit sehr netten und hilfsbereiten Mitarbeitern.
Die Lage war für unsere Gruppe äußerst gut und der Anschluss an den ÖPVN war sehr gut.

Nettes Personal, moderne ruhige und v.a. saubere Zimmer

The room was comfortable and well equipped, and David, the assistant manager, was most helpful.

Sehr gut. Das Zimmer durften wir bereits um 11 Uhr beziehen. Sehr kundenfreundlich. Danke nochmal

Sehr angenehme Atmosphäre, überaus freundliche und hilfsberrite Mitarbeiter, guter Service, sehr sauber. Verkehrstechnisch sehr günstig, trotzdem sehr ruhige Zimmer zur Hofseite. Jederzeit zu empfehlen.

Goede uitvalsbasis voor een city trip Berlijn! Mooie, schone kamer en zeer vriendelijk personeel.

Zentrales Hotel, gelungener Aufenthalt

Rezeption sehr freundlich. Sehr guter Aufenthalt.

I stay in hotels quite a lot and find that it is the staff who can make the difference between things being just fine or very good. You have excellent people on the desk, namely assistant manager David and the hotel manager. Warmth, local knowledge, humour and helpfulness. The breakfast staff were very good too and I was impressed that I could get gluten free bread, and it actually tasted quite like bread.
I partly chose the hotel for ease of transport, but with trams, busses and easy access to the train station, it was a very lucky choice. You might highlight online that the tube is about 50 meters along the pavement from you. The rooms are very well designed, though I really wanted a fridge, which is standard in the upgraded rooms. In such hot weather all my cold drinks were at room temp very quickly. My friends in their separate rooms, and elderly, were very anxious about needing help if they were ill at night when there were no staff on. They both liked the hotel a lot, but this fear was very real for them. My rational arguments did not change their minds. I know your business model does not allow for any substantial change in the arrangements. But you might give thought to some mobile panic button/response system for elderly guests to give some reassurance that help can be easily and promptly obtained.